Ratings based on 107 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Large clean rooms, great breakfast, good location.
by A verified traveler
Posted 20 Jul 2024
Staycation here while visiting my husband’s family. Check in: arrived at 2:15pm to check in and was told we had to wait until 3:00pm on the dot. A bit weird but we agreed. At 2:55pm, my husband went to the desk to start the process as we were eager to get settled, was told they weren’t ready yet 😵💫. Ended up getting into the room around 3:20pm. Room service: at 3:30 I ordered room service. Some items were not available. So we ordered 2 club sandwiches (which came with fries ) plus an extra order of fries for my son. Sandwiches arrived at 4:45, extremely cold and with no fries! The bread was hard as if the sandwiches had been waiting to be delivered. They arrived with a small bowl of fries for my son at 5:30, which were also freezing cold. Dinner at feast: We opted for half board so we had dinner in the hotel buffet. Quality was extremely bad. It didn’t begin until 7:30pm and we arrived at that time but food was cold even though it just began. Not all food was ready and we had to wait a bit for them to finish setting up. Breakfast: excellent! All items cooked fresh and served warm! Pool: small but nice for small children. Atmosphere is good music is good as well. Cafe on site. We returned to our room after a long morning in the sun to find no AC! We called 3 times within a. 4 hour period before deciding to go to the lobby and speak with someone. Was fixed after dinner. For a Sheraton the quality is just not as it should be, however for Annaba, it is a great start.
by A verified traveler
Posted 11 Mar 2024
by A verified traveler
Posted 14 Feb 2024
by A verified traveler
Posted 28 Jan 2024 on Hotels
by A verified traveler
Posted 21 Jan 2024
by A verified traveler
Posted 14 Jan 2024
Good
by A verified traveler
Posted 18 Jun 2023
Staff very helpful and friendly and clean I would’ve liked to have a dip in the pool but was close for maintenance for the week I was there apart from that breakfast excellent i definitely recommend
Comment from Hotel Management
18 Jun 2023 by Sheraton Annaba Hotel Team, Hotel Management
Dear Guest, Thank you for your excellent review and for choosing to stay at Sheraton Annaba Hotel. We greatly appreciate your positive feedback. We are delighted to hear that our staff was helpful, friendly, and contributed to making your stay enjoyable. We also appreciate your recognition of our commitment to cleanliness. We apologize for the inconvenience caused by the closure of the pool during your stay. Maintenance is essential to ensure the pool's optimal condition for our guests, and we regret that it coincided with your visit. Please know that we constantly strive to provide a pleasant and well-maintained environment for our guests. We are thrilled to hear that you enjoyed our breakfast offerings. Our culinary team takes great pride in delivering excellent dining experiences, and your compliments are truly appreciated. Thank you for recommending our hotel. It means a lot to us. We look forward to welcoming you back in the future and providing you with an even better experience. Warm regards
by A verified traveler
Posted 6 Mar 2023 on Hotels
Perfect service.
Comment from Hotel Management
27 Apr 2023 by Sonia, Hotel Management
Bonjour Mr. Brahmia,Toute l'équipe du Sheraton Annaba, vous remercie pour votre visite ainsi que pour les belles photos.Nous serons ravis de vous revoir bientot.Excellente journée à vous.
by A verified traveler
Posted 10 Feb 2023
The staff treated us like royalty and our room was big and very clean. The bed especially had great linens that felt very clean and crisp. Thanks!
