Ratings based on 768 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Disappointing Experience
Unfortunately, our stay at this hotel got off to a poor start. Upon entering our room, we were greeted by dirty mugs with leftover tea and a shower floor littered with hair. To make matters worse, the shampoo and conditioner bottles were half-empty.
Although the front desk promptly sent housekeeping to address the issues, we were disappointed by the lack of apology or concern. When we mentioned the incident during checkout, the response was dismissive, with the staff simply stating, "We cleaned it."
While we appreciate the effort to rectify the situation, the overall experience fell short of our expectations. As a hotel, attention to detail and customer satisfaction are crucial. Hopefully, the management will take our feedback seriously and take necessary steps to improve their services.
Rating: 2/5 Stars - Not Worth the 5-Star Rating
Given its 5-star rating on Expedia, we expected a much higher level of service and cleanliness. Unfortunately, this hotel fell short of our expectations.
Comment from Hotel Management
11 Dec 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Maryam,First of all, thank you for your feedback. Your constructive criticism is as important to us as your positive comments. In this context, as Hotel İçkale, our main goal is to increase our service quality by accurately analyzing the needs and expectations of our guests and constantly renewing them. .Service is provided by prioritizing guest satisfaction. We are sorry that your accommodation experience was below your expectations. As senior management, we would like to inform you that your criticisms will be examined and we apologize for the negativities you have experienced.Best Regards.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Mostafa,First of all, thank you for your feedback. Your constructive criticism is as important to us as your positive comments. In this context, as Hotel İçkale, our main goal is to increase our service quality by accurately analyzing the needs and expectations of our guests and constantly renewing them. We are sorry that your accommodation experience fell short of your expectations. We would like to inform you that your criticisms will be investigated by the senior management.Best regards.
by A verified traveler
Posted 27 Nov 2024
affordable high class hotel
Comment from Hotel Management
27 Nov 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Xuan,First of all, thank you for your feedback. We would like to state that we will be pleased to see and host you again in our hotel.Regards.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Seid,First of all, thank you for your feedback. We would like to state that we will be pleased to see and host you again in our hotel.Regards.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Seid,First of all, thank you for your feedback. We would like to state that we will be pleased to see and host you again in our hotel.Regards.
by A verified traveler
Posted 5 Nov 2024
Good location and helpful staff. Breakfast choice was very good.
Our room was fairly hot and it was not possible to keep the windows open as it was noisy at night with traffic as the hotel is on a busy road.
Comment from Hotel Management
5 Nov 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Linda,First of all, thank you for your feedback. We guarantee you that we are considering your valuable feedback and we hope to serve you better at your future stays. We would like to state that we will be pleased to see and host you again in our hotel.Regards.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Seid,First of all, thank you for your feedback. We would like to state that we will be pleased to see and host you again in our hotel.Regards.
by A verified traveler
Posted 4 Nov 2024
Te Hotel is based in a area where everything is in easy reach by walking, taxi, buses. The property is beautifully decorated and very clean. The staff were very nice, friendly and very helpful. The room we had was very comfortable and clean too but there was only one downfall there was a damp smell coming from the bathroom which was very strong at times. We did mention this situation to the staff but we were only staying for the one night and no other rooms were available due to celebrations of Republic Day in Turkey.
Comment from Hotel Management
4 Nov 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Hayriye,First of all, thank you for your feedback. We guarantee you that we are considering your valuable feedback and we hope to serve you better at your future stays. We would like to state that we will be pleased to see and host you again in our hotel.Regards.
by A verified traveler
Posted 13 Aug 2024
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Comment from Hotel Management
13 Aug 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Ayhan,First of all, thank you for your feedback. We would like to state that we will be pleased to see and host you again in our hotel.Regards.
by A verified traveler
Posted 10 Aug 2024
Hotel rent swimming pool , someone who has no idea what they’re doing, they opened massage centre,they have no interest about swimming pool,didn’t let me in because it’s free, they push me inside massage saloon, I didn’t want it. Kicked me out , very rude way , I complained otel done nothing, I had to leave , horrible attitude
Comment from Hotel Management
13 Aug 2024 by Guest Relations Manager Miraç Özdemir, Hotel Management
Dear Maksut,First of all, thank you for your feedback. Your constructive criticism is as important to us as your positive comments. In this context, as Hotel İçkale, our main goal is to increase our service quality by accurately analyzing the needs and expectations of our guests and constantly renewing them. All our guests can use the Turkish bath, sauna, steam room and pool free of charge. Extra services (massage, etc.) are paid and all requests of our guests are met. We would like to inform you that your criticisms will be investigated as senior management.Best regards.
