Ratings based on 101 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Just perfect!
Comment from Hotel Management
31 Oct 2024 by Crowne Plaza Ankara, Hotel Management
Dear Emanuel, We are delighted to see that you've had such a great experience during your stay with us! Your rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel. Kind Regards,Sara PeydaGuest Relations Manager
by A verified traveler from Richmond Hill
Posted 21 Sep 2024
We stayed for 5 days and enjoyed it stay. One of the good features was the included breakfast which was was very convenient. Staff were friendly as well. They do also provide an option for airport shuttle (costs almost 2.5 times a taxi) which is worth it for larger groups.
Comment from Hotel Management
21 Sep 2024 by Crowne Plaza Ankara, Hotel Management
Dear valuable Guest,Thank you for your positive ratings and valuable feedback regarding your experience at Crowne Plaza Ankara.We are sure that your feedback will be an encouragement to our entire team as we constantly strive to improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as enjoyable as the previous.Kind Regards,Sara PeydaGuest Relations Executive
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Crowne Plaza Ankara, Hotel Management
Değerli Misafirimiz,Crowne Plaza Ankara’daki deneyiminizle ilgili güzel puanlarınız ve değerli geri bildirimleriniz için teşekkür ederiz. Hizmetlerimizin kalitesini sürekli olarak iyileştirmeye çalışırken, bu geri bildiriminizin tüm ekibimiz için bir teşvik olacağından eminiz. Deneyiminizi paylaştığınız için tekrar teşekkür ederiz. Saygılarımızla,Sara PeydaMisafir İlişkilileri Sorumlusu
by A verified traveler
Posted 16 Aug 2024
Friendly staff
Comment from Hotel Management
17 Aug 2024 by Crowne Plaza Ankara, Hotel Management
Değerli Misafirimiz,Crowne Plaza Ankara’daki deneyiminizle ilgili güzel puanlarınız ve değerli geri bildirimleriniz için teşekkür ederiz.Hizmetlerimizin kalitesini sürekli olarak iyileştirmeye çalışırken, bu geri bildiriminizin tüm ekibimiz için bir teşvik olacağından eminiz.Deneyiminizi paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin bir önceki ziyaret kadar keyifli olmasını dileriz.Saygılarımla,Sara PeydaMisafir İlişkileri Sorumlusu
by A verified traveler
Posted 10 Jun 2024
The AC unit in the room is excessively loud, making it difficult to fall asleep.
Comment from Hotel Management
10 Jun 2024 by Crowne Plaza Ankara, Hotel Management
Değerli Misafirimiz,Crowne Plaza Ankara'yı seçtiğiniz ve deneyiminiz hakkında geri bildirimde bulunmak için zaman ayırdığınız için teşekkür ederiz.Crowne Plaza Ankara'daki deneyiminiz boyunca karşılaştığınız rahatsızlıktan dolayı sizlerden özür dileyerek başlamak istiyoruz.Sizlerin memnuniyeti bizim için önemlidir ve verdiğimiz hizmet sırasında karşılaştığınız tüm sorunları çözmek için elimizden geleni yapacağız.Gelecekteki bir deneyiminizde, sizlere özel avantajlarımızla, sizleri daha iyi bir şekilde karşılayabileceğimizden eminiz.Umarız tatmin edici olmayan geri bildiriminizin bir istisna olduğunu gösterebilmemiz adına bize bir şans verirsiniz.Geri bildirimlerinizi paylaştığınız için tekrar teşekkür ederiz.Saygılarımızla,Sara PeydaMisafir İlişkileri Sorumlusu
by A verified traveler from APO
Posted 18 May 2024
Upon arrival, I was greeted by the doorman and he opened the taxi and carried my bags to the room. The doorman was very helpful on directions/information. Reception was great and honored VIP status with upgrade/breakfast. Sara, concierge, was very knowledgeable and welcoming, always had a smile on. Spa was very clean and modern. Spa reception was great on working on reservations and very polite. Breakfast was plentiful and hot/fresh. Room was modern/clean and bed was comfortable. Stay was very nice and the staff deserves a big thank you for paying attention to the details for customer satisfaction.
Comment from Hotel Management
20 May 2024 by Crowne Plaza Ankara, Hotel Management
Dear valuable Guest,Thank you for your positive ratings and valuable feedback regarding your experience at Crowne Plaza Ankara.We are sure that your feedback will be an encouragement to our entire team as we constantly strive to improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as enjoyable as the previous.Sara PeydaGuest Relations Executive
by A verified traveler
Posted 12 May 2024
Nice fresh hotel with great staff.
Comment from Hotel Management
13 May 2024 by Crowne Plaza Ankara, Hotel Management
Değerli Misafirimiz,Crowne Plaza Ankara’daki deneyiminizle ilgili güzel puanlarınız ve değerli geri bildirimleriniz için teşekkür ederiz.Hizmetlerimizin kalitesini sürekli olarak iyileştirmeye çalışırken, bu geri bildiriminizin tüm ekibimiz için bir teşvik olacağından eminiz.Deneyiminizi paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin bir önceki ziyaret kadar keyifli olmasını dileriz.Mertcan Küçükdağılkan Ön Büro Müdürü
by A verified traveler from Madison
Posted 1 Mar 2024
Overall great service
Comment from Hotel Management
4 Mar 2024 by Crowne Plaza Ankara, Hotel Management
Değerli Misafirimiz,Crowne Plaza Ankara’daki deneyiminizle ilgili güzel puanlarınız ve değerli geri bildirimleriniz için teşekkür ederiz.Hizmetlerimizin kalitesini sürekli olarak iyileştirmeye çalışırken, bu geri bildiriminizin tüm ekibimiz için bir teşvik olacağından eminiz.Deneyiminizi paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin bir önceki ziyaret kadar keyifli olmasını dileriz.Sara PeydaMisafir İlişkileri Sorumlusu
by A verified traveler
Posted 19 Feb 2024
A little outside of the main city. Right next to two malls which are okay. The nicer malls are about a 10-minute drive. Staff is nice and the buffet breakfast is very nice. Rooms are small but is very clean and modern.
Comment from Hotel Management
20 Feb 2024 by Crowne Plaza Ankara, Hotel Management
Dear Valuable Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza ANKARA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Ankara
by A verified traveler
Posted 21 Jan 2024
Very nice property for business travelers. However, despite 5 stars, you may encounter certain (rather minor) issues with upkeep. For example, as some reviews already mentioned here on this site - problems with AC. It was too hot for me at 24 C in the middle of January , the problem became apparent only after midnight, and nothing helped like turning off the AC or opening the windows as hot air somehow continued to come in via ventilation.
On the bright side, the most amazing experience was the spa with great facilities and affordable quality massage therapies. I can definitely recommend Gunesh for travelers with major back/neck pain issues.
Also, special thanks to Sara from Guest Relations for helping navigating Ankara and very attentive service overall.
Lastly, I want to thank the Bar & Restaurant stuff, especially Sadik at the Bar for dealing with issues like sold out/missing items in the menu.
Comment from Hotel Management
22 Jan 2024 by Crowne Plaza Ankara, Hotel Management
Dear valuable Guest,Thank you for your positive ratings and valuable feedback regarding your experience at Crowne Plaza Ankara.We are sure that your feedback will be an encouragement to our entire team as we constantly strive to improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as enjoyable as the previous.Sara PeydaGuest Relations Executive
