Ratings based on 161 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Excellent!
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 25 May 2024 on Hotels
Amolia habitación. Bien ubicada. Limpia y cómoda. Excelente
by A verified traveler
Posted 7 Dec 2023
beach front hotel, literally the dining room is 3 meters fromthe beach. Lots of restaurants and ahops nearby and 5 minute walk from the Abrao pier. The swimming pool was closed due to renovations. Breakfast was good, wirh delicious tapioca pancakes made to order, fresh fruit and lots of cakes. Staff could not have been more helpful and friendly.
by A verified traveler
Posted 25 Aug 2023
This place has terrible customer service. The hotel is under renovation and the pool is closed. The construction noise begins at 7:00a.m so when we addressed the issue with the manager she gave us attitude and told us that the noise can begin at any given time of the day by the owner of the pousada. The owner knew that we were at the lobby trying to address our concerns and once he saw us he ran out of the lobby and wanted nothing to do with us. The manager was nasty, rude and condescending. Nothing was resolved because the next day there was noise again from the construction. The next day the manager also saw us in the lobby having breakfast and did not say a word to us not even a good morning! It’s despicable the way they treat their customers as if we needed their inn to stay meanwhile there are many other ones with much better service and consideration over others. We left the next day and went to another pousada where they treated us with respect. I will never go back to this place ever again!
Comment from Hotel Management
25 Aug 2023 by Recreio da Praia, Hotel Management
Dear Jacqueline,Thank you for sharing your perspective. We appreciate your feedback and would be happy to respond in English, according to your communication preference.We are proud of our hotel reputation for providing exceptional service and for being highly regarded in the region. Information about the closure of the leisure area and the ongoing renovations is readily available on the Expedia website, outlining specific days and times when the work takes place. It appears that there may have been a misunderstanding regarding the timing of the construction noise. We strive to ensure that our guests have a comfortable stay and believe in treating everyone with respect and courtesy, even if we don't receive the same treatment from them. We respect your decision to choose a different accommodation in the future and wish you the best in your endeavors.
by A verified traveler from los angeles
Posted 19 Apr 2023
by A verified traveler
Posted 28 Dec 2022
by A verified traveler
Posted 14 May 2022 on Orbitz
Super friendly and kind staff. Enjoyable breakfast. Clean and welcoming environment. Very easy to walk to and right along the beach.
by A verified traveler
Posted 26 Mar 2022
Love the property. Close to shopping and restaurants. The nicest beach front property in the island.
by A verified traveler
Truly fantastic
Posted 11 Jun 2021 on HotelsTruly fantastic
Comment from Hotel Management
24 Jun 2021 by Pousada Recreio da Praia, Hotel Management
Thank you very much for your feedback, we hope to see you again soon. : )
Recreio da Praia.
