Ratings based on 2,102 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Scarborough
Posted 29 Sep 2024
Great location, pool, views and easy walk into Biarritz
by A verified traveler
Posted 26 Sep 2024
The staff was very helpful.
by A verified traveler
Posted 15 Sep 2024
It’s a tired property that is in good need of an update/upgrade. Because its dates the era it was developed obviously didn’t care for sound proofing.
We had 3 people booked but only 2 towels (for one night we just used one of our beach towels)
The Seaview room we booked was was in need of repair so we got put in a golf view room for 6.
Good for 4 people at best as there would be two on a sofa bed but no room to put bags or sit anywhere even tight around dining table and kitchenette.
Was just ok for one night
by A verified traveler
Posted 13 Sep 2024 on Hotels
by A verified traveler
Posted 19 Aug 2024 on Hotels
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
Posted 3 Aug 2024
I sent some emails they never got back to me and they sent the keys at 9pm , useless could not stay there , asked for refund did not get it - still today nobody answered any email - update one week after it happened nobody ever replied
Comment from Hotel Management
29 Aug 2024 by L'équipe de la résidence Mer et golf Anglet, Hotel Management
We apologize for the inconvenience you experienced. Your feedback is important to us, and we are currently investigating the issue. We will address your concerns and get back to you as soon as possible. Thank you for your patience.
by A verified traveler
Posted 15 Jul 2024 on Orbitz
This place is horrible. Everything is old and outdated. I asked for an extra pillow for my baby not to fall off the bed and they denied my request. Very inflexible. You have to pay extra for breakfast and to use the spa. The apartments are claustrophobic. The elevator is rusty and seems like it may not make it. Don’t recommend this place for families and it is definable not a 3 star.
Comment from Hotel Management
29 Aug 2024 by The Team at Résidence Mer et Golf Anglet, Hotel Management
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations. We take your comments seriously and will address them with our team to ensure we improve our services.Regarding the extra pillow request, I apologize for the inconvenience caused. We aim to be as accommodating as possible, and I will review this policy with our staff to ensure better flexibility in the future.We also appreciate your feedback about the breakfast and spa charges. We strive to provide transparent information about additional costs, and I will make sure this is clearly communicated to avoid any misunderstandings.Your comments about the apartments and elevator are concerning, and we will investigate these issues to ensure they are resolved promptly. Your safety and comfort are our top priorities.Thank you again for your feedback. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
More like a 1 Star than the indicated 3/4 Star
Posted 13 Jun 2024 on HotelsThis is not a 4 star, it’s not even a 3 star. Although it is across the road from the beach, the hotel is tired and dated both internally and externally with the exceptions of both pools which looked well maintained. The exterior fencing was rusty and the suite itself was like something out of the swinging 60’s. It was in need of updating, maintenance, had broken items and felt unclean. There were ants on the floor and the kitchen surface. The table and chairs belong in a museum and there were stains on the bed linen. The 1960’s lampshades were broken, the front door handle loose as if it has been tampered with and bedroom patio door did not appear to lock. We were booked in for 2 nights but we left after the first night because there was a major crime incident in our block and police forensics teams cordoned off the block. Just as well as we had decided to leave anyway. Ok if you are a workman working away but otherwise a one nighter if even that. We want our money back.
