Ratings based on 240 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
An Okay accommodation in Clark
Posted 28 Aug 2022 on HotelsStaff were very accommodating and helpful, the pool and the resto bars are all nice- pool towels even provided, great location with everything that you might need on your stay. Rooms are very spacious but kinda dated, even saw several small cockroaches in the room
Comment from Hotel Management
1 Sep 2022 by Arthur, Hotel Management
It seems that you are not completely satisfied with our services! Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Arthur
by A verified traveler
Posted 14 Aug 2022 on Orbitz
We had had a negative experience with a nearby property and had to cancel after one day. We found this hotel to be very clean – it’s clear there had been renovations since some of the older negative posts. The real High Point is the staff. They are very accommodating and truly wanted to make us all (3 rooms) comfortable. This is a pretty basic hotel and a good value for the money, but the excellent staff makes it special.
Comment from Hotel Management
23 Aug 2022 by Noah, Hotel Management
We appreciate your feedback! Hope to welcome you soon :) Regards, Noah
by A verified traveler
Posted 30 Jul 2022 on Hotels
Comment from Hotel Management
23 Aug 2022 by Noah, Hotel Management
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Noah
by A verified traveler
Posted 31 May 2022
Nice Angeles City hotel. Rooms are a bit old which is to be expected in the area but they are clean and everything was in working order. The hotel was honest, they returned the 2000 peso deposit, the staff was friendly and helpful. An atm was right outside, standard 250 peso fee but very handy to have near. Only down side for families staying there is the sex tourists and their rented girls but they stayed to themselves and didn't bother us. We would stay there again.
Comment from Hotel Management
10 Jul 2022 by Simon, Hotel Management
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon
by A verified traveler
Front Desk staff horrible.
Posted 13 May 2022 on HotelsHotel front desk staff where useless. Jean
Charged for towels that were not delivered. Room was not clean when checked in and was not cleaned after requesting it be cleaned. Condition of room was poor. Asked to speak to manger staff lied said he was not available. While my wife spent time chatting with the Manager the night before we checked out. ONLY positive was the bar and restauraunt staff did an excellent job.
Comment from Hotel Management
22 May 2022 by Ammy, Hotel Management
Hi, Patrick! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.
by A verified traveler
Posted 21 Apr 2022 on Hotels
only cleaned room when i complained on day 3. cleaned after 7 days.
toilet leeked badly and handle broken.
will not stop here again.
Comment from Hotel Management
6 May 2022 by Ammy, Hotel Management
Hi, Peter! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia
by A verified traveler
The Horror
Posted 23 Mar 2022 on HotelsNo maintenance. Very run down. No bed sheets
Comment from Hotel Management
24 Mar 2022 by Jackson, Hotel Management
Hi Mark, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jackson
by A verified traveler
Too many problems. Not worth it
Posted 10 Mar 2022 on HotelsI had to be transferred three different times into a total of four different rooms during my stay because there was problems it time .
The staff was very nice and kind to transfer me into different rooms but they should have because there was a problem it's time . The first night the air conditioner was so loud that it was impossible to sleep . The second room had a ton of mosquitoes inside the bedroom and i got about 30 mosquito bite all over my body when i woke up in the morning period
A lot of the beds did not have two sheets only one sheet and a wimpy like it for the top which made it awkward . And also none of the bathrooms had but not so when you get out of the shower you track water all over the place and it's a problem .
Hot water did not work for several nights and the fixtures in the shower and the bathroom handles to turn the water on and off wear loose and old and not maintained and not working properly .
There were mosquitoes in more than one different room from my experience multiple bites multiple nights.
The staff was very nice and kind and understanding . The the swimming pool was excellent .
But the hotel in general is rundown and not maintained properly and there's a problem with providing the common necessities four people staying at hotels that are common to all hotels and accommodations .
Even though the price was only $20 a night . At this point i would not recommend staying there because of all the problems there was
Comment from Hotel Management
11 Mar 2022 by Ammy, Hotel Management
Hi, Dean! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.
by A verified traveler
Go in with your eyes open and your expectations low
Posted 4 Mar 2022 on HotelsIt's an old rundown hotel. The pics in the ad are completely deceptive. It may have looked like that once, but more likely the pics are highly whitewashed and photoshopped. If you go in knowing all this, then here are the good things. The staff was nice. The location is good. The rooms are big. There's a nice pool bar with an espresso machine. The price is low.
Comment from Hotel Management
6 Mar 2022 by Andrew, Hotel Management
Hi Jack, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Andrew
by A verified traveler
Posted 8 Jan 2022
I booked my family to stay overnight, but they didn’t check in because when they went there, they were told that the hotel is only a quarantine facility and asked them to cancel. But the booking is non-refundable. It wasn’t stated in the website that it is a quarantine facility prior to booking. Absolutely disappointed and a complete waste of money.
Comment from Hotel Management
9 Jan 2022 by Jane, Hotel Management
Hi, Roman! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!
