Ratings based on 329 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 8 Oct 2024
Rooms were clean excellent parking and very convenient for a night out in town
Comment from Hotel Management
8 Oct 2024 by m, Hotel Management
Thank you for your review. We are pleased you had an enjoyable stay with us and hope that you will return again in the future
4 out of 5
by A verified traveler

Posted 28 Aug 2024
Good property lovely courtyard and nice room and bathroom. Breakfast was great. Only thing that was missing was a bar, rather than the fridge on reception. I would stay again and would recommend. D Harvey Nottingham
Comment from Hotel Management
2 Sep 2024 by Mandy, Hotel Management
Thank you for your Review and we hope that you will stay with us again in the future
5 out of 5
by A verified traveler

Posted 4 Aug 2024 on Hotels
Staff were great.
Comment from Hotel Management
5 Aug 2024 by Mandy, Hotel Management
Thank you so much for choosing to stay at the Star & Garter. We very much appreciate your excellent review which we will share with the team.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jul 2024 on Hotels
5 out of 5
by A verified traveler

Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Mandy, Hotel Management
Thank you for your 10 out of 10 Review. We hope that you will stay with us again in the future
5 out of 5
by A verified traveler

Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Mandy, Hotel Management
Thank you for your 10 out of 10 review. We hope to welcome you back again in the future
3 out of 5
by A verified traveler

Just about acceptable stay

Posted 24 Jun 2024 on Hotels
Chose this hotel because of the "secure parking", i.e. barrier controlled car park. Only to find the barrier up, and be told "it's always up". The window in our room is painted shut and impossible to open for any ventilation. The over the bath shower had no thermostatic control and so ran hot, cold, hot, cold.......etc. A stupid policy of only one towel in the bathroom, no hand towel. Staff were friendly and helpful, breakfast was OK, at least they have Kellogg's cereals and not some cheap and nasty stuff. Next time in Andover I'll look for somewhere else.
5 out of 5
by A verified traveler

Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Mandy, Hotel Management
Thank you for the 10 out of 10 Review
4 out of 5
by A verified traveler

Posted 20 Jun 2024 on Hotels
Bathroom clean and fresh all white, bedroom very basic and old, needs modernisation.
4 out of 5
by A verified traveler

Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Mandy, Hotel Management
Thank you for your 8 out of 10 Review