Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 2 Jan 2025
It was a nice property and the breakfast was really good. Although if you book through Expedia, they offer a $10 breakfast, which I paid but it did not show on any receipt and the Hotel did not see it either. That was a waste of additional fees.
Comment from Hotel Management
3 Jan 2025 by Joey G., Hotel Management
Thank you, Jonathan, for your 5-star review and for highlighting your positive experience with our property and breakfast. We’re thrilled you enjoyed your stay! However, we apologize for the confusion regarding the breakfast charge through Expedia. We hope to welcome you back soon!
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Joey G, Hotel Management
Thank you, Roseann, for your 4-star review! We’re glad you had an enjoyable stay. During your next visit, we hope you’ll have the opportunity to experience amenities like our newly renovated fitness center, complimentary Wi-Fi, and on-site dining at Characters. We look forward to welcoming you back!
by A verified traveler
Posted 1 Jan 2025
Good stay
Hotel can use some updates
Comment from Hotel Management
3 Jan 2025 by Joey G., Hotel Management
Lori, Thank you for your review! We're glad you had a good stay and appreciate your feedback about updates. We’re currently undergoing guestroom renovations to enhance your experience, and we hope you’ll notice the improvements on your next visit. In the meantime, we invite you to enjoy amenities like our heated pool, hot tub, and on-site dining at Characters. We look forward to welcoming you back!
by A verified traveler
Posted 29 Dec 2024
Our room smelled of vomit… someone had obviously thrown up at some point and the carpet was not thoroughly shampooed or replaced.
Comment from Hotel Management
30 Dec 2024 by Joey G., Hotel Management
Thank you for sharing your feedback, Kayla. I sincerely apologize for the unpleasant odor in your room, which is certainly not the experience we aim to provide. Cleanliness is a top priority, and I will ensure this issue is addressed immediately with our housekeeping team.We are currently undergoing renovations to enhance our guestrooms, and your feedback will be considered as we continue these improvements. I hope you’ll consider giving us another chance in the future to provide you with the comfortable and welcoming stay you deserve.
by A verified traveler
Posted 29 Dec 2024
Great
Comment from Hotel Management
30 Dec 2024 by Joey G., Hotel Management
Thank you, Jennifer, for your 5-star review! We’re delighted you had such a wonderful stay. During your next visit, we hope you’ll enjoy our complimentary Wi-Fi, newly renovated fitness center, and delicious dining options at Characters, our on-site restaurant. We look forward to welcoming you back!
by A verified traveler
Posted 26 Dec 2024
Stayed here many times and the staff never disappoints
Comment from Hotel Management
27 Dec 2024 by Joey G., Hotel Management
Thank you, Mark, for your 5-star review! We’re thrilled to hear that our staff consistently exceeds your expectations. During your next stay, we hope you’ll have time to enjoy our newly renovated heated pool and hot tub, or perhaps dine at Characters, our on-site restaurant offering delicious breakfast and dinner options. We look forward to welcoming you back for another exceptional experience!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
14 Jan 2025 by Joey G, Hotel Management
Thank you, Yordany, for your 5-star review! We’re delighted you had a great experience. On your next visit, we hope you’ll enjoy amenities like our heated pool, complimentary Wi-Fi, and delicious dining at Characters, our on-site restaurant. We look forward to welcoming you back!
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Joey G., Hotel Management
Thank you, Brooke, for your 5-star review! We’re so glad you enjoyed your stay. On your next visit, we hope you’ll take advantage of our newly renovated heated pool or enjoy a delicious meal at our on-site restaurant. We look forward to welcoming you back!
by A verified traveler
Posted 21 Dec 2024
Wonderful stay!
Comment from Hotel Management
27 Dec 2024 by Joey G., Hotel Management
Thank you, Eileen, for your 5-star review! We’re so glad you enjoyed your stay. On your next visit, we hope you’ll take advantage of our newly renovated heated pool or enjoy a delicious meal at our on-site restaurant. We look forward to welcoming you back!
