Ratings based on 362 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
Love the place
Comment from Hotel Management
3 Sep 2024 by Rob, Hotel Management
Thank you for staying with us! We hope to see you again if your travels bring you back to the area.
by A verified traveler
Posted 29 Aug 2024
Unexpectedly no restaurant (or breakfast) available. Very basic experience for very overpriced hotel
Bed comfortable but room service left a lot to be corrected.. one small bath towel each per day, bathroom door didnt close, floor not clean, no grab rails in slippery shower.
Sense of a hotel in trouble and struggling despite pleasant manager doing his best
Comment from Hotel Management
29 Aug 2024 by Rob, Hotel Management
Hello Jennifer, it was a pleasure speaking with you and your husband yesterday. My team and I are extremely disappointed that we did not meet your expectations. As you and I discussed the issues that you describe yesterday, I felt that we had resolved them for you. I sincerely apologize for the miscommunication we seem to have had. We hope that if your travels bring you back to the area you will give us a second chance to provide you with an excellent experience. We hope to see again in the future. Warm Regards.
by A verified traveler
Posted 27 Aug 2024
Nice property
Comment from Hotel Management
29 Aug 2024 by Nicolette DeVito, Director of Sales, Hotel Management
Thank you! We're glad you enjoyed our property!
by A verified traveler
Posted 21 Aug 2024
Na
Comment from Hotel Management
22 Aug 2024 by Nicolette DeVito, Director of Sales, Hotel Management
We're glad you had a five star stay!
by A verified traveler
Posted 19 Aug 2024
Older building but nice place. There was no refrigerator or microwave in the room and the a/c wasn't very cool...
Comment from Hotel Management
22 Aug 2024 by Nicolette DeVito, Director of Sales, Hotel Management
Jeff, thank you for your honest feedback. We will definitely looking into the AC in your room and appreciate you letting us know. We do hope you'll consider staying with us again in the future.
by A verified traveler
Posted 19 Aug 2024
Awesome spot.
Comment from Hotel Management
21 Aug 2024 by Nicolette DeVito, Director of Sales, Hotel Management
Thank you! We're looking forward to your next stay!
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Nicolette DeVito, Director of Sales, Hotel Management
We're glad you had a nice stay. We hope you'll consider us again next time you're in Andover!
by A verified traveler from New York
Posted 16 Aug 2024
We chose this hotel for the breakfast but the restaurant closed for good on the day we stayed there.
Comment from Hotel Management
19 Aug 2024 by Nicolette DeVito, Director of Sales, Hotel Management
We're glad you still had an enjoyable stay. We're sorry for the inconvenience of the restaurant being closed, but hope you'll consider us again in the future.
by A verified traveler
Posted 10 Aug 2024
Great stay
Comment from Hotel Management
12 Aug 2024 by Nicolette DeVito, Director of Sales, Hotel Management
We're so glad you had a great stay!
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Nicolette DeVito, Director of Sales, Hotel Management
We're glad you enjoyed your stay!
