Ratings based on 193 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
2.8 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2019
Comment from Hotel Management
30 Dec 2019 by Jordi C., Hotel Management
Estimado Cliente,
Nos alegramos de que haya disfrutado de una estancia satisfactoria en nuestro hotel.
Muchas gracias y Feliz Año.
Jordi C. Director
by A verified traveler
Posted 8 Nov 2019 on Hotels
Comment from Hotel Management
21 Nov 2019 by Jordi C., Hotel Management
Estimado Cliente,
Gracias por compartir su experiencia en nuestro hotel.
Saludos cordiales.
Jordi C. Director
by A verified traveler
Posted 13 Jul 2019
Well we booked this hotel and when we arrived the had no booking for us this was down to Expedia and not the hotel. The man on reception was very helpful and allowed us to use the phone to call Expedia and gave us water while we waited nearly an hour on the phone.
As we didn’t get to stay at this hotel I can’t rate anything other than the staff and the lobby area.
First impressions was that the hotel was clean
Comment from Hotel Management
13 Jul 2019 by Jordi C., Hotel Management
Dear Customer,
Thank you for sharing your experience at our hotel, although in this case there was a problem with your reservation, since the hotel did not know, we are pleased to know that our staff acted with kindness and professionalism.
Sincerely
Jordi C. Manager
by A verified traveler
Posted 14 Jun 2019 on Lastminute
We didn’t even stay here, we made a mistake and booked this hotel and quickly cancelled straight away. And they took our money and didn’t even blink an eye lid, down right robbery. Not happy at all!,,,
Comment from Hotel Management
1 Jul 2019 by Jordi C, Hotel Management
Dear Madam,
These are the conditions of your reservation, this is a non-refundable rate.
Sorry.
Jordi C. Manager
by A verified traveler
Posted 3 Jan 2019
Expedia tried hard to wotk woth hotel to cancel but there was little movement either locally or more nationally. Expedia Customer Service impressed
Comment from Hotel Management
7 Jan 2019 by Jordi C C, Hotel Management
???
Jordi C. Manager
by A verified traveler from London
Average hotel but great location and helpful staff
Posted 1 Jan 2019 on HotelsThe gentleman on reception was fabulous and couldn't do enough to help out. The night manager was quite the opposite and just walked around scowling at everyone. Very run down hotel and uncomfortable bed, mattresses all need replacing, it's like sleeping directly on springs, but once you out a duvet over the mattress and sleep on that, it was more comfortable. Excellent location and very convenient to have parking onsite.
Comment from Hotel Management
3 Jan 2019 by Jordi C C , Hotel Management
Dear Mrs. Anna and Shane, Thank you for your assessment and comments. Best regards. Jordi C. Manager
by A verified traveler
Small and smelly
Posted 12 Nov 2018 on HotelsThe room was very small and had a smell that wouldn't vent. Also shower is tiny.
Comment from Hotel Management
12 Nov 2018 by Jordi C C , Hotel Management
Dear anonymous customer,
I thank you for your comments and that you have chosen our hotel for your stay in Andorra, your observation about the smell, I can assure you that this is not a usual problem in our hotel and that we believe that it could have been motivated by the rains of the last days.
I am sad that your stay has not been all satisfactory.
A greeting.
Jordi C. Manager
Recommended
for Everyoneby A verified traveler
Nice hotel
Posted 20 Jul 2018I only stayed for a night but the staff was very helpful and the room was very clean. Totally recommend this.
Comment from Hotel Management
20 Jul 2018 by Jordi C., Hotel Management
Thank you very much for your comments.
Kind regards.
by A verified traveler
Quick stop
Posted 18 Jun 2018 on HotelsComment from Hotel Management
21 Jun 2018 by Jordi C., Hotel Management
Thanks.
Kind regards.
by A verified traveler
Posted 8 Jun 2018
Easily found the bright orange hotel, 8 minute walk from central bus stop. Greeted very kindly by Steve at the front desk. Given nice room on fourth floor with excellent views of the mountains. I believe all the rooms have a decent open view because there aren’t any buildings immediately close to this hotel. Room was super super clean upon check in and after the staff refreshed it the following day. Enjoyed the close proximity to the main strip, but mostly to the walking path. WiFi was good speed. We were there at the end of May, very quiet felt like the only guests there. We didn’t have the breakfast in the morning, not sure if it was available given the low traffic at the hotel. Give this hotel 5 stars because it was everything at a great price. Go enjoy a visit to Andorra !
Comment from Hotel Management
11 Jun 2018 by Jordi C., Hotel Management
Dear Guest,
Thank you very much for your assessment and comments.
