Ratings based on 180 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
Excellent service and restaurant. Room was fantastic. Lots of construction around the property and the entire city center.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Duane,Thank you for sharing your opinion after your recent stay at Hotel Starc By Pierre & Vacances.We are thrilled to hear that your time with us was memorable.We are delighted that you appreciated the excellence of our service and the high-quality dining experience at our gourmet restaurant. It is gratifying to know that the luxury and comfort of your room met your expectations, providing a serene retreat amidst the vibrant city of Andorra.However, we understand that the construction activities in the surrounding city center may have caused some inconvenience during your stay. We are in continuous dialogue with the local authorities to mitigate any disturbances and to maintain the tranquility and comfort that our guests expect.Nonetheless, we hope that our central location, offering direct access to a variety of shops and close proximity to tourist attractions, contributed positively to your overall experience. Being in the heart of Andorra la Vella allows our guests to fully immerse themselves in the city's charm.We hope we will have the opportunity to see you again in the future. Best regards,XiMO CASPE, General Manager
by A verified traveler
Posted 21 Sep 2024
The room is spacious. Affordable and friendly staffs.onsite parking space. It’s in a central area for walking around and shopping.
Comment from Hotel Management
23 Sep 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Bei, Thank you very much for this kind review of your recent stay.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to seeing you again soon.Best regards,XiMO CASPE, General Manager
by A verified traveler
Posted 19 Sep 2024
The room was big and nice. Loved the shower. RIght on the main shopping street. Unfortunately there is construction right next door that starts early and limits your access to the hotel at times.
Comment from Hotel Management
21 Sep 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Wayne,Thank you for sharing your opinion after your recent stay at Hotel Starc By Pierre & Vacances.We are delighted that you enjoyed the spaciousness and comfort of our rooms, as well as the rainfall shower designed for relaxation. Our central location on Avinguda de Meritxell ensures that our guests have direct access to the array of shops Andorra has to offer.However, we sincerely apologize for the inconvenience caused by the nearby construction and the limited access to the hotel. We understand how disruptive this can be and appreciate your patience as the city works to enhance the infrastructure. We strive to maintain the tranquility of our guests' stay amid these adaptations.Nonetheless, it is great to hear that you loved our prime location right on the main shopping street, ideally situated for those looking to indulge in Andorra's retail offerings.We hope we will have the opportunity to see you again in the future. Best regards,XiMO CASPE, General Manager
by A verified traveler
Posted 23 Aug 2024
Installation des prises électriques des chambres à revoir
Comment from Hotel Management
25 Aug 2024 by XiMO CASPE, Directeur général, Hotel Management
Cher hôte,Nous sommes ravis que vous ayez apprécié la propreté de votre chambre, l'état de l'hôtel et le service. Il est également gratifiant de savoir que nos équipements en chambre ont répondu à vos attentes.Cependant, nous comprenons que l'installation des prises électriques dans les chambres ait été source de désagrément pour vous. Nous prenons en compte vos impressions pour évaluer les améliorations possibles, afin de garantir le confort et la satisfaction de tous nos hôtes.Enfin, nous sommes enchantés que la localisation de notre hôtel vous ait permis de profiter pleinement de votre séjour à Andorre-la-Vieille. Avec un accès direct à l'avenue principale, notre hôtel est idéalement situé pour le shopping et la découverte de la ville.Au plaisir de vous revoir parmi nous,XiMO CASPE, Directeur général
by A verified traveler from Peekskill
Posted 13 Aug 2024
The hotel has a beautiful and innovative design. The rooms are large compared to most European hotels and the bathtub and shower offer next level discs and comfort. the hotel is in the heart of a downtown shopping district and is surrounded by good restaurants and just about everything you’d need.
Comment from Hotel Management
14 Aug 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Andrew,Thank you for such a great review.We are thrilled that our hotel's design and the spaciousness of our rooms provided you with comfort during your stay. It is wonderful to know that the in-room features, such as the luxurious bathtub and shower, added to your relaxation and enjoyment. Furthermore, our central location amidst the vibrant shopping district and the proximity to delightful dining options is something we are very proud of.We look forward to a return visit from you in the future.Best wishes,XiMO CASPE, General Manager
by A verified traveler
Next to construction site
Posted 25 Jul 2024 on HotelsA construction site is in progress next to hotel. A new museum is building and with noisy and dusty until 8:00pm from Monday to Friday. Hotel know this and so sell their room without the choice of refund option. Hotel will send you an email one day before your arrival . A little bit dishonest . I advise hotel to lower the price and compensate for this situation. eg free breakfast or something else. otherwise you lost a lot of reputation.
Comment from Hotel Management
28 Jul 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Horace,Thank you for this review about your recent stay.We are sorry that your stay did not fully meet your expectations. The current development project adjacent to our hotel indeed presents an unforeseen challenge, and we understand the disturbance it can cause to our guests. We sincerely apologize for any inconvenience you experienced due to the construction works and for not providing enough notice regarding this situation. Furthermore, we recognize your concerns about the pricing and the communication regarding our refund policy. We are currently reviewing our processes to ensure greater transparency and to better accommodate guest needs during such external events. Nonetheless, we are proud to be situated at the heart of Andorra, with direct access to a plethora of shops and restaurants that our guests can enjoy. Our prime location on Avinguda de Meritxell places guests in the ideal spot to explore the vibrant capital city and its surroundings.The whole team hope to have the pleasure of seeing you again. Best wishes,XiMO CASPE, General Manager
by A verified traveler
Posted 21 Jul 2024 on Orbitz
Good location
Comment from Hotel Management
22 Jul 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Jorge,Thank you for such a great review.We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for also acknowledging our team's service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests.We look forward to a return visit from you in the future.Best wishes,XiMO CASPE, General Manager
by A verified traveler
Couples trip
Posted 20 Jul 2024 on HotelsWanted to pop into Andorra for one night when we were vacationing in Spain. I liked that this hotel had its own parking but when we put in the gps coordinates for the hotel it led us to the public parking instead and we parked there. There is hotel-specific parking but it was less convenient. The hotel itself was nice. The bathroom was its own pod and the toilets and shower were separate pods within that pod. The riom also had a large closet with a two-sided mirror. Our room had a balcony that provided a good view of the main avenue and the mountains in the background.
Comment from Hotel Management
22 Jul 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Guest, Thank you for this great review.We are thrilled to hear that your stay with us left such a lasting impression.We are delighted that you enjoyed the unique design of our bathroom pods, the ample storage provided by our large closet, and the stunning views from your balcony overlooking the main avenue and the surrounding mountains. It is great to know that you found the room cleanliness and comfort to be up to your satisfaction and that our services met your needs during your stay.However, we regret to hear there was some confusion regarding the hotel parking. We understand the importance of convenience for our guests and apologize for any inconvenience this may have caused. We are reviewing our communication process to ensure our parking facilities and directions are clearly outlined for all future guests.Finally, we are pleased that the overall condition and service of the hotel contributed positively to your couples trip. Our prime location in Andorra, paired with modern amenities and attentive service, is something we take great pride in.We look forward to welcoming you back soon. Kind regards,XiMO CASPE, General Manager
by A verified traveler
Posted 19 Jul 2024 on Orbitz
Nice location and clean room
Comment from Hotel Management
22 Jul 2024 by XiMO CASPE, General Manager, Hotel Management
Dear Jorge,Thank you for such a great review.We are overjoyed to hear that your stay with us was enjoyable and met your expectations.It is wonderful that you found our location convenient and the cleanliness of our rooms to be impeccable. We take pride in maintaining a pristine condition throughout our hotel and providing top-notch service to our guests. Your satisfaction with the amenities provided in your room reflects our commitment to ensuring a comfortable and relaxing experience, despite your mention of room amenities not fully meeting your expectations. We continually strive to enhance our room features and value your input as an opportunity for improvement.We look forward to a return visit from you in the future.Best wishes,XiMO CASPE, General Manager
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by XiMO CASPE, Directeur général, Hotel Management
Chère Michelle,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Hotel Starc By Pierre & Vacances.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir le plaisir de vous recevoir à nouveau pour un séjour 100% réussi.Bien à vous,XiMO CASPE, Directeur général
