Ratings based on 456 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Billings
Posted 1 Jan 2025
Check in was easy, staff was great. It was unusually crowded but the staff seemed to handle it with smiles and ease. Upon entering the room, I was shocked to find the room was super disgusting. We had been told earlier that we got the last room so we knew that would be our room no matter what. In terms of what was gross: Lots of other people’s hair everywhere (floors, tables, the bed and furniture and the desk and table), food crumbs on the floor and on chairs, piles of dirt in corners, the cups all stuck to the cabinet, the fridge was nasty with old food in all the cracks and sides of fridge, there was a lot of urine from a previous guest on one toilet that pooled at the bottom of the toilet, there were stains (we hope stains) on the pillow cases. The floors in the hallways were in pretty bad condition in terms of fibers being torn but did seem clean on our floor. I found the staff to be kind but on the way out I dropped off my key and the employee asked me how my stay went, I paused because I didn’t want to be unkind but it was the second dirtiest place I’d ever stayed so didn’t want to say it was great. What I said with a disappointed tone and disgusted face, was, “It was….ummm…okay.” The employee said, “great!” And that was that. My husband said, clearly a poor okay is good enough for them.
by A verified traveler
Posted 1 Jan 2025
by A verified traveler from Saint Cloud
Posted 31 Dec 2024
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 30 Dec 2024
Staff was friendly and provided great customer service.
by A verified traveler
Posted 26 Dec 2024
Was there cause of Doctor visit..... Loved the stay
by A verified traveler
Posted 25 Dec 2024
Didn’t sleep well both nights we stayed, people on 4th floor were up at all hours stomping back and forth making our doors jiggle as well. Front desk was informed, nothing was fixed. Second night it continued so front desk was notified again. They found the noise this time and we were able to finally rest. Very poor quality pillows, neck hits the mattress even through two pillows. The hotel did discount 30 dollars a night( 60 in total) for the inconvenience but after taxes only seen 27$.
Overall the stay was decent, buffet was okay, staff pretty friendly. Being able to swim was a plus too.
by A verified traveler
Posted 25 Dec 2024
Kind staff. Pretty good breakfast. Studio suite very nice! HVAC fan slightly rattles. Comfortable bed. Good hotel.
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 13 Dec 2024
Hotel was nice for the one night we stayed. The door right outside our room was not useable from the outside. Front desk claimed it was "broken because of the ice". Minor inconvenience but still not the best for the money we spent. Suite was comfortable and warm. Shower performed miracles with the water pressure. If it wasn't for that door, this would be a 4 or 5 star stay.
