Ratings based on 729 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
Was everything we needed and surpassed expectations!
Comment from Hotel Management
11 Oct 2024 by Jeju Shinhwa World Hotels & Resorts, Hotel Management
Dear Ian, Thank you so much for staying with us at Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. We are more than delighted to read that you were satisfied with the overall experience about our facilities and our service which is greatly appreciated. We will be sure to share your ratings/comments with all of our team as there is no better motivation than the message of a job well done from our guests. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours,
by A verified traveler
Posted 7 Sep 2024
This was a nice installation to visit. What I disliked about it is the fact that over half of the water was closed and wasn't posted on the website. Also, when I booked my stay I booked for my family. This including my child and the hotel didnt have anything set up for my child's stay. Not even the breakfast.
Besides that, it was a nice stay.
Comment from Hotel Management
9 Sep 2024 by Jeju Shinhwa World Hotels & Resorts, Hotel Management
Dear Roman, Thank you so much for staying with us at Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. First of all, we sincerely apologize for the experience you had during your recent stay did not meet your expectations. Your constructive feedback is going to be shared with relevant department, and we will do our best to improve our service level for the comfort of our guests. Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju. Sincerely yours,
by A verified traveler
Posted 2 Sep 2024
VERY UNDERWHELMING
- booked this resort due to the advertised “pool party” however it was full of children and can’t even be called a party, music not loud enough, no lights, no edm/house music as stated, no vibe at all
- fireworks were called off our whole stay due to “weather” however there was 0 weather issues it was sunny throughout
- outdated rooms, no bidet/toilet
- housekeeping forgot to replace something every day eg only 1 robe one day, no tissue box the next
- water park a lot smaller than it looks on photos
- nothing like the photos, do not recommend!
Comment from Hotel Management
3 Sep 2024 by 제주신화월드 호텔 & 리조트, Hotel Management
Dear Ms. Jessica, Thank you so much for staying with us at Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us.First of all, we sincerely apologize for the experience you had during your recent stay did not meet your expectations.Your constructive feedback is going to be shared with relevant department, and we will do our best to improve our service level for the comfort of our guests.Once again thank you for your feedback and we hope for the opportunity to have you back with us again should your travels bring you back to the beautiful island of Jeju.Sincerely yours,
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
31 Jul 2024 by 제주신화월드 호텔 & 리조트, Hotel Management
안녕하십니까 Wootaek 고객님, 최근 저희 제주신화월드 신화관으로 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달해주신 긍정적인 평점에 힘 입어, 향후 방문 시에도 편안한 투숙이 되실 수 있도록 노력하겠습니다. 앞으로도 제주신화월드에 많은 관심 부탁드립니다. 감사합니다.
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Jeju Shinhwa World Hotels & Resorts, Hotel Management
Dear quangminh, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. Receiving such positive ratings from our guests motivate us to improve further our commitment to delivering good service. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,
by A verified traveler
OK stay
Posted 14 Jun 2024 on HotelsOk stay. Unfortunately our son got sick so did not get to use the wonderful facilities
Comment from Hotel Management
14 Jun 2024 by Jeju Shinhwa World Hotels & Resorts, Hotel Management
Dear guest, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,
by A verified traveler
Posted 31 May 2024 on Hotels
no vegetarian restaurant around almost， hard to communicate with man by english
Comment from Hotel Management
3 Jun 2024 by Jeju Shinhwa World Hotels & Resorts, Hotel Management
Dear Hui, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju. Sincerely yours,
by A verified traveler
Posted 7 May 2024 on Hotels
Comment from Hotel Management
8 May 2024 by 제주신화월드 호텔 & 리조트, Hotel Management
안녕하십니까 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 고객님의 긍정적인 평점에 힘 입어, 향후 방문 시에도 안락하고 쾌적한 투숙이 되실 수 있도록 노력하겠습니다. 앞으로도 제주신화월드에 많은 관심 부탁드립니다. 감사합니다
by A verified traveler
Posted 28 Apr 2024
Very unkind staff especially during check-in
Comment from Hotel Management
30 Apr 2024 by 제주신화월드 호텔 & 리조트, Hotel Management
안녕하십니까? Young-Jihn 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 먼저, 즐거운 마음으로 제주신화월드를 방문해 주셨을 텐데, 미흡한 직원 서비스로 인해 고객님의 기대에 미치지 못한 경험을 제공드리게 된 점 진심으로 사과드립니다. 고객님께서 남겨주신 의견은 유관 부서로 전달하였으며, 추후 방문 시에는 더욱 나아진 서비스로 고객님을 모실 수 있도록 최선을 다하겠습니다. 감사합니다.
by A verified traveler
Thank you Shinhwa staff
Posted 25 Apr 2024 on Hotelsthough the room is not as expected, the staff was friendly and very much supportive. special thanks to front desk ladies who helps me to find nice flowers for my wife's birthday.
Comment from Hotel Management
30 Apr 2024 by Jeju Shinhwa World Hotels & Resorts, Hotel Management
Dear Dinesh, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,
