Ratings based on 195 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jan 2019
by A verified traveler
Posted 22 Jan 2019
Advertised to have airport shuttle but no driver both in night and morning. Not willing to reimburse for taxi. Desk stated hotel out of business end of month so some employees don’t care. Manager not available.
Comment from Hotel Management
24 Jan 2019 by Adam, Hotel Management
Our Shuttle service is available from 8am - 8pm. I would recommend that you check on the Schedule for shuttle service, other service items. Some things may not be 24 hours a day. I would call in advance to arrange these things.
by A verified traveler
Posted 3 Jan 2019 on Orbitz
Comment from Hotel Management
3 Jan 2019 by Adam , Hotel Management
Thank you for the rating!
by A verified traveler
Posted 21 Dec 2018
Was nothing to like about the property. It was dirty, poorly staffed, and did not have amenities that we're both posted on the wall in the lobby and on the internet. The beds were disgusting and should have been replaced a decade ago, no toilet paper in the bathroom not even a holder,soap with shattered inside the packaging and unusable, the room stunk of mothballs, and the 24-hour supposed shuttle service to and from the airport was non-existent on our visit and we were forced to catch a cab both getting to the hotel from the airport and heading back to the airport. Absolutely never stay at this hotel again and I'm appalled at the conditions that we were forced to stay in
Comment from Hotel Management
25 Dec 2018 by Adam , Hotel Management
It is recommended that you contact Hotel management concerning your comments - You have made some comments that I would like to talk to you about, you have made yourself anonymous. With that I am unable to validate your concerns. You are never "forced" to stay anywhere that you do not want to.
by A verified traveler
Posted 19 Dec 2018 on Hotels
Comment from Hotel Management
21 Dec 2018 by Adam , Hotel Management
Thank You for being our guest
by A verified traveler
Posted 14 Nov 2018 on Hotels
Comment from Hotel Management
21 Nov 2018 by Adam Katzenberger, Hotel Management
Thank you for being our guest! We would be glad to have you again as our guest. Happy Holidays!
by A verified traveler
Posted 24 Sep 2018
Comment from Hotel Management
28 Sep 2018 by Adam Katzenberger, Hotel Management
Thank you for the rating!
by A verified traveler from Vancouver, WA
Posted 24 Sep 2018
We enjoyed our stay at The Long House Alaskan Hotel.
Older facility but clean and comfortable. Staff very friendly and helpful. We had one minor problem but it was quickly addressed.
We would definitely stat there again.
Comment from Hotel Management
28 Sep 2018 by Adam Katzenberger, Hotel Management
Hi Frank!
Thank you for taking the time to comment on your recent stay with us! We are pleased to hear that our services met your needs. We would be glad to have you as our guest anytime!
by A verified traveler
Very Nice, Nothing fancy just right!
Posted 18 Sep 2018 on HotelsThis is a very nice place to stay. Nothing fancy, more of a hunters stay although as a single lady who was treated very special I loved it. A trip around the lake to watch the float planes take off, then to a clean room, with real hardwood floors. The place was very neat and clean. Only issue is it smelled like bleach but opened the windows for a few minutes and that was gone. I appreciate that it was clean. Bed was not new but it was fine for the night. Great coffee for this early riser. Made the start to my trip to AK wonderful with a informative ride back to the airport and a little history drive.
Comment from Hotel Management
21 Sep 2018 by Adam Katzenberger, Hotel Management
Jeanette,
Thank you for leaving a review of your recent stay. I will share this with my staff.
by A verified traveler
Posted 12 Sep 2018
Older property but clean. Airport shuttle was great
Comment from Hotel Management
21 Sep 2018 by Adam Katzenberger, Hotel Management
Thank you for your comments.
