Ratings based on 870 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 13 Dec 2024
One week stay and not once did they come and clean the room. I asked the front desk on two separate occasions for someone to clean our room and still no one came. No coffe cups, no clean towels just awful. Will not stay at this hotel ever again!
by A verified traveler
Posted 11 Dec 2024
Nice pl
Comment from Hotel Management
12 Dec 2024 by Elizabeth, Hotel Management
Thank you for taking the time to leave us your feedback. We appreciate your business and hope to see you again soon.
by A verified traveler
Posted 8 Dec 2024
Great Shuttle service. Friendly front desk. Clean 😊 Thank you!
Comment from Hotel Management
10 Dec 2024 by Elizabeth, Hotel Management
Thank you for taking the time to leave us your feedback. we appreciate your business and hope to see you in the future.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Elizabeth, Hotel Management
Thank you for taking the time to leave us your feedback. we appreciate your business and hope to see you in the future.
by A verified traveler
Posted 3 Dec 2024
We chose this hotel because of the name " HYATT " but boy was I wrong. We stayed for 6 days and not one single day was our room cleaned. I asked on 3 separate occasion for some one to clean our room and provide us with coffee, cups etc... NO ONE clean our room in 6 days. We had to put our trash outside the room and by the looks of it we were not the only ones having this problem. We were given a room on the first floor and it sounded as if there was a dance studio right above our room. I Will never stay at this hotel again!!!
Comment from Hotel Management
10 Dec 2024 by Elizabeth, Hotel Management
Thank you for taking the time to leave us your feedback. we appreciate your business.
by A verified traveler
Posted 3 Dec 2024
Nice place
Comment from Hotel Management
3 Dec 2024 by Elizabeth, Hotel Management
Thank you for taking the time to leave us your feedback. We appreciate your business and hope to see you again soon.
by A verified traveler
Posted 1 Dec 2024
Was a nice spot for our long hockey weekend over Thanksgiving. The staff were wonderful to work with and allowed us to set up a Thanksgiving team dinner in the common area.
Comment from Hotel Management
3 Dec 2024 by Elizabeth, Hotel Management
Thank you for taking the time to leave us your feedback. We appreciate your business and hope to see you again soon.
by A verified traveler from ephrata
Posted 28 Nov 2024
Very clean rooms
Comment from Hotel Management
29 Nov 2024 by Elizabeth, Hotel Management
Thank you for taking the time to leave us your feedback. We appreciate your business and hope to see you again soon.
by A verified traveler
Posted 19 Nov 2024
My favorite things was having laundry facilities on premises, which was super helpful. However, there was no detergent available so had to instacart some to the room, so that was unfortunate. There were few dining options, but that's ok, we ate outside anyway. It was a fine middle of the road hotel. Clean and convenient, but not fancy.
Comment from Hotel Management
19 Nov 2024 by Elizabeth, Hotel Management
Thank you for taking the time to provide your feedback. I'm glad to hear that you enjoyed our on-site laundry facilities. Unfortunately, we do not have detergent available in the laundry room, but it can be found in the Marketplace, which is the small shop next to the Front Desk. Based on your comments, we realize that we need to improve our signage, and we will address this for future stays. We appreciate your business and hope to see you again soon!
