Ratings based on 2,788 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
I did not like the surprise of paying for parking.
I did not like that there was no decaf coffee.
I did not like the slow drain in the shower.
We did not like the funky faucets in the shower or sink.
A recycling bin in the room would be nice.
by A verified traveler
Posted 25 Jun 2024
Front desk staff was so friendly!! Room was in amazing condition, and the breakfast burrito from the restaurant downstairs was incredible!!
Comment from Hotel Management
26 Jun 2024 by General Manager, Hotel Management
Dear Abigail,Thank you for your review and for giving us a perfect rating! It's wonderful to know you started your day off right with our delicious breakfast offerings and that our hospitable team left a memorable impression on you. Recognition of our excellent accommodations is always appreciated as well. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.
by A verified traveler
Posted 25 Jun 2024
by A verified traveler
Posted 24 Jun 2024
The staff was very friendly and we appreciated the complimentary drinks upon check-in. Location was clean. Only criticism is the very poor lighting in the bathroom and poor plumbing for the toilet and bathtub.
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Andre,Thank you for your feedback. We're glad you enjoyed our friendly team, complimentary drinks, and clean location. We also appreciate your comments about the bathroom, and we will address these concerns. Our team looks forward to welcoming you back to Hotel Lulu, BW Premier Collection, for a more polished experience.
by A verified traveler
Posted 24 Jun 2024
This was a great find staff were very friendly and accommodating, the rooms are a little dated looking and the mattresses are pretty firm but the pillows are nice. The shower in our room was a little odd I think it was made for those who have disabailities to be easier to use. My only complaint is that the food options aren’t great.
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Robert,Thank you for staying with us and for your feedback. We appreciate your compliments regarding our team's fantastic service; however, we apologize for any concerns with our accommodations or food options. Your opinions and suggestions are important to us, and we will ensure we share your comments with our team to identify improvement areas. Again, thank you for stopping by, and we hope to see you the next time you visit Anaheim!
by A verified traveler
Posted 24 Jun 2024
The property is in a great location. Hotel Lulu does charge for parking per night and the price is a little steep, but your vehicle will be parked in a secure lot with gates to enter and exit using your parking pass.
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Craig,Thank you for your feedback. We're glad you enjoyed our great location. We understand your concern about the parking fee, but we're pleased to offer secure parking for that fee. We hope this added security and convenience made your stay more comfortable. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon!
by A verified traveler
Posted 24 Jun 2024
by A verified traveler
Posted 24 Jun 2024
by A verified traveler
Posted 24 Jun 2024
Very nice decore and very comfortable inside
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Lauren,Thank you for visiting Hotel Lulu, BW Premier Collection, and for your compliments regarding our comfortable and beautifully decorated facility. We appreciate your feedback, and we hope to see you again soon!
by A verified traveler
Posted 24 Jun 2024
Very clean and staff was really nice and friendly
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Brian,Thank you for sharing your experience with us! We're thrilled you found our hotel clean and our team friendly and accommodating. Your kind words mean a lot to us, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another enjoyable stay!
