Ratings based on 1,417 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Happiness Manager, Hotel Management
Hi Katie,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.We hope to have another opportunity to serve you better in the future.Thank you again for your feedback and for choosing Holiday Inn Hotel & Suites Anaheim.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Happiness Manager, Hotel Management
Hi Sergio,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.We hope to have another opportunity to serve you better in the future.Thank you again for your feedback and for choosing Holiday Inn Hotel & Suites Anaheim.
by A verified traveler
Posted 25 Nov 2024
Beds were comfortable. Rooms were very clean and didn’t smell . Air conditioning was good . Thank you to the front desk for making sure our two rooms were by each other .
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Melisa,Thank you for your review and for allowing us the pleasure of hosting you here at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're thrilled you enjoyed our clean, comfortable rooms. It was a joy having you here, and we hope you'll consider returning for another splendid stay in the future!
by A verified traveler
Posted 25 Nov 2024
When we got back from Disneyland late at night, the bed sheets, pillow cases, comforter were missing. We had to call front desk and they sent someone up to bring us new sheets, but then we had to make the bed ourselves after a long day. It ended up being midnight before we got to sleep. Also, it seemed housekeeping threw away our clean plates, silverware, a bunch of bananas, coffee, and other items we had on our table. We were planning on using/eating them throughout our stay. We had a copy of a map, bus routes, other info, and spare room key sitting on the counter and when we got back from Disneyland, it too got thrown out.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Heidy,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with housekeeping, and we'll speak with them about your comments. Should you be in the area again, please consider coming back to see us.
by A verified traveler from Panorama City
Posted 18 Nov 2024
Good stay, very happy.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Simon,Thank you for staying with us and taking a moment to share your thoughts. We are pleased your experience was good, and we appreciate your perfect rating! Please stop by and see us again anytime at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland).
by A verified traveler
Posted 18 Nov 2024
It was ok
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Jimmy,Thank you for your feedback. If you ever have questions during your visit, please know that our friendly team is always ready to assist however we can. It was an honor having you join us, and we hope you will consider returning the next time you are in Anaheim.
by A verified traveler
Posted 18 Nov 2024
It was a great choice near Disneyland. I stayed there before and it was great.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Antero,It was truly a pleasure to welcome you back to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland); we consider returning guests to be the biggest compliment! We're happy to hear you had another enjoyable experience and that you appreciated our ideal location close to Disneyland. Thank you so much for your positive review, and we hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted 15 Nov 2024
Excellent experience overall staff super friendly and definitely felt safe here with my little one and it was right next to the Disney parking lot super close
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Thank you for your feedback. We are thrilled you and your family enjoyed your experience staying with us and that our ideal location worked well for your travel needs. Also, thank you for highlighting our secure surroundings, convenient parking, and outstanding hospitality. It was an honor having you join us and we look forward to helping you create many more lasting memories at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)!
by A verified traveler
Posted 14 Nov 2024
Great staff, great clean rooms, great breakfast, clean pool and bubbling jacuzzi. I usually stay at Holiday Inn express for the free breakfast but we did have to pay but it wasn’t expensive, it was delicious. Also had to pay for parking which I didn’t expect. It would’ve been great if those type of expenses were in the website, hence the 4 stars. Overall great experience!
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Amber,Thank you for taking the time to share your thoughts. We're glad our attention to cleanliness and service impressed you and that you enjoyed the breakfast. Our parking fee and breakfast policy are noted online for your convenience. If you're in the area again, please come back to see us.
by A verified traveler
Posted 13 Nov 2024
I wish they have shuttle
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Elena, Thank you for your feedback! We appreciate your suggestion and will consider it for future enhancements. It was a pleasure having you here, and we hope you'll consider returning to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) very soon.
