Ratings based on 947 Verified Reviews
3.5 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
I use to stay here quite often when I came down for Disneyland. My last stay here was disappointing. The size of the room given was pretty large which qas a plus. However, one of the rooms had a large hole in the wall. We also had an unfortunate experience with roaches in our room. The place looks very dated and in need of TLC. This place has gone down since. I don't think I will be returning.
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Renee, thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered during your stay. We understand how important it is to have a clean, comfortable, and well-maintained room, especially when staying near Disneyland. The condition you described is certainly not up to our standards, and we apologize for the inconvenience. Your comments about the room's condition and cleanliness have been shared with the appropriate team to address these concerns promptly. We value your past patronage and sincerely hope to regain your trust in the future. If you'd like, feel free to reach out to us directly so we can discuss this further.Kind regards,Customer Care Team
by A verified traveler
Posted 23 Nov 2024
Tv stand was broken there was hair in the freshly made bed
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Taylor, we apologize for the issues you encountered during your stay, including the broken TV stand and the hair found in the bed. This is certainly not the experience we aim to provide. We will address these concerns with our maintenance and housekeeping teams to ensure that all areas are properly inspected and cleaned. Thank you for your feedback, and we hope to have the opportunity to improve your experience on your next visit.Kind regards,Customer Care Team
by A verified traveler
Posted 22 Nov 2024
It was a nasty experience. Toilet was so dirty all around. Bed sheets had stains. Please take your own water bottles - they have no water at this place. When we asked for water they said just have some ice we are sold out. I would NOT stay at this place again
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Ranjit, we deeply regret that your stay was not up to standard, and we sincerely apologize for the cleanliness issues you encountered, including the dirty toilet and stained sheets. This is absolutely not acceptable, and we will immediately address these concerns with our housekeeping team to ensure a higher level of cleanliness moving forward. We're also sorry for the inconvenience regarding the water, and we will review our policies to make sure that guests' basic needs are met. Your feedback is important to us, and we are committed to improving the experience for future guests. We hope you'll consider giving us another opportunity to provide a better stay.Kind regards,Customer Care Team
by A verified traveler
Posted 22 Nov 2024
While the hotel is close enough to the Disney parks, it was super dirty. The amount of dust and grime on everything in the room was wild! It looked like it hadn’t been cleaned in a long time. The bathroom was at least clean and the shower was as well. The beds were comfortable and the sheets were clean. There were no bugs at all, thank goodness.
The staff were nice and also very accommodating. If there was a spot for pictures, I’d put them here.
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Lauren, thank you for your feedback, and we sincerely apologize for the cleanliness issues you encountered during your stay. We take your concerns very seriously, and we will address the dust and grime in the room with our housekeeping team to ensure that this does not happen again. We are glad to hear that the bathroom, shower, and beds met your expectations, and we’re happy that our staff were accommodating. We appreciate your comments and hope to have the opportunity to provide a much better experience for you in the future.Kind regards,Customer Care Team
by A verified traveler
Posted 21 Nov 2024
Staff was very friendly, let’s us check in early gave us cookies upon check in. Room was very clean and comfortable. The property is dated and needs renovation. Good walking distance to Disneyland.
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear George, thank you for sharing your experience! We're so happy to hear that you enjoyed our friendly staff, early check-in, and the little touches like cookies. We're glad the room was clean and comfortable for your stay. We appreciate your feedback on the property, and we'll definitely consider it as we continue to improve. We look forward to welcoming you back for another Disneyland visit!Kind regards,Customer Care Team
by A verified traveler from Chilliwack
Posted 19 Nov 2024
The staff were so lovely and accommodating, they truly made the overall experience seamless! The rooms were spacious and tidy, although they did have a slightly musty smell to them. Definitely a perfect affordable oasis for budget Disney travelers!
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Jessica, thank you for your kind words! We're thrilled to hear that our staff made your experience enjoyable and that you found the rooms spacious and tidy. We appreciate your feedback regarding the musty smell and will look into improving that. We're glad our location was convenient for your Disney trip, and we look forward to hosting you again on your next visit!Kind regards,Customer Care Team
by A verified traveler from Auburn
Posted 19 Nov 2024
Nice property, clean room, polite staff.
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Sarah, thank you for your feedback! We're so glad to hear that you enjoyed our clean room, nice property, and polite staff. We look forward to welcoming you back in the future!Kind regards,Customer Care Team
by A verified traveler
Posted 16 Nov 2024
The family suites are nice and they have a private bedroom along with two queen size beds. The baths are shallow and don’t come with a plug, which was kind of a bummer because that was the only reason I chose a room with a bath, but the outside hot tub was nice. You can see the Disneyland fireworks from the hotel.
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Dear Katelynn, thank you for your feedback! We're happy to hear that you enjoyed the family suite and the hot tub, as well as the view of the Disneyland fireworks. However, we apologize for the inconvenience regarding the bath plug and will look into this issue. We're grateful for your input and hope to welcome you back for another stay soon!Kind regards,Customer Care Team
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Customer Care Team, Hotel Management
Dear Elva, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Kind regards,Customer Care Team
by A verified traveler from Taylorsville
Posted 14 Nov 2024
This place is very basic. It's older and outdated. But it was clean and the bed was decently comfortable. The front desk was always very nice and check in/out was super easy. This would not be my first choice of budget motels to stay at when visiting Disneyland, but was better than some others.
Comment from Hotel Management
17 Nov 2024 by Customer Care Team, Hotel Management
Dear Willow, thank you for sharing your thoughts with us. We appreciate your feedback on the cleanliness, comfort, and ease of check-in/out. We're glad our staff made a positive impression. While we understand that the property's age may not have met all your expectations, we're continuously working to improve. We hope to have the opportunity to welcome you back in the future, and we’ll strive to make your next stay even more comfortable.Kind regards,Customer Care Team
