Ratings based on 977 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
the hotel is very clean and comfortable, it was only 15 minutes walk away from Disneyland park, and compared to the prices and overall environment of other hotels near Disney, this hotel offers great value for the price
Comment from Hotel Management
25 Sep 2024 by Front Desk Team, Hotel Management
Thank you for your review! We're glad you found our hotel clean, comfortable, and a great value for your Disney trip. We hope to welcome you back on your next visit!
by A verified traveler
Posted 20 Sep 2024
I booked a 4 night stay at Springhill for my family on our Disneyland trip and we were pleasantly surprised. When I booked the hotel I made the mistake of thinking it was a 7 min walk to the entrance but it was a 7 min drive lol. But the Uber was about $9 a trip which wasn't bad. You could also do the shuttle but I'm pregnant with two kids and took the easy route. The room itself was pretty nice. The only complaint was that the TV was located in a weird spot which made it hard to see from the bed furthest from it. The breakfast was actually REALLY good. I purposely picked a hotel with complimentary breakfast to save money and we were so happy we did. You have to try the waffles!! But there were LOTS of options and not just cereal and bagels. There were eggs, sausage, bacon, oatmeal with every topping you could think of, etc. I would definitely stay again and recommend it. I had family members stay at Del Sol hotel (which is closer to the park) but the quality of the hotel and stay was considerably less. Plus they paid $100 more a night. Also, we went around Halloween and the hotel had an event in the lobby where the kids got Halloween baskets, candy, cookies etc. Comfy beds, great breakfast, customer service was good, definitely would recommend.
Comment from Hotel Management
21 Sep 2024 by Front Desk Team, Hotel Management
Thank you for your detailed review! We're so glad to hear you and your family enjoyed your stay with us. We appreciate your understanding about the distance to Disneyland and are happy the Uber rides worked well for you. It's great to know you loved the breakfast options and had fun at our Halloween event! We'll look into the TV placement for future improvements. We look forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Front Desk Team, Hotel Management
Thank you for sharing your feedback with us. We appreciate your time and look forward to welcoming you back!
by A verified traveler
Posted 14 Sep 2024
First of all, the word “Maingate” is deceitful. It is very far from the entrance to the parks.
Staff is NOT helpful or friendly. In fact two of the staff were rude, which is usually not the case in many hotels. The hotel is expensive and it feels more like a motel.
We were hugelh dissapointed.
Comment from Hotel Management
15 Sep 2024 by AGM Josh, Hotel Management
Dear Erika,Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Front Desk Team, Hotel Management
Thank you for taking the time to leave a review! We appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 6 Sep 2024
Nice decent hotel and pretty well located. Very disappointed that we had to pay for parking considering that the parking is large and not really in a prime location where others would seek parking besides the guests, and this is enough to leave a bad feeling about the hotel. Had the parking been included, I honestly would have been happy.
Comment from Hotel Management
6 Sep 2024 by Front Desk Team, Hotel Management
Thank you for sharing your feedback. We're glad you found the hotel nice and well-located, but we understand your disappointment regarding the parking fee. We strive to provide a comfortable experience for all our guests and will take your comments into consideration as we continue to improve. We hope you'll give us another opportunity in the future!
by A verified traveler
Posted 5 Sep 2024
The closeness to Disneyland is great and the breakfast was amazing!
Comment from Hotel Management
5 Sep 2024 by Front Desk Team, Hotel Management
Thank you for your kind review! We're glad you enjoyed our convenient location near Disneyland and that you loved the breakfast. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Front Desk Team, Hotel Management
Thank you so much for taking the time to leave us a five out of five review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations, and we are incredibly grateful for your loyalty as a guest.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!Once again, thank you for taking the time to share your feedback with us. We appreciate you choosing our hotel as your place to stay and are delighted to hear that we were able to make your stay a memorable one. Please do not hesitate to contact us if there is anything we can do to assist you in the future.
by A verified traveler
Posted 26 Aug 2024
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Comment from Hotel Management
27 Aug 2024 by Front Desk Team , Hotel Management
Thank you so much for taking the time to leave us a five out of five review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations,Once again, thank you for taking the time to share your feedback with us. We appreciate you choosing our hotel as your place to stay and are delighted to hear that we were able to make your stay a memorable one. Please do not hesitate to contact us if there is anything we can do to assist you in the future.
by A verified traveler from Yucaipa
Posted 18 Aug 2024
This is an excellent place to stay. Very clean hotel. Staff very friendly. Excellent breakfast. Definitely walking distant to Disneyland. Highly reccommend
Comment from Hotel Management
19 Aug 2024 by agm josh, Hotel Management
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our AGM Nikki as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
