Ratings based on 1,010 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Great place to stay, other than the carpet was a little dirty. But would definitely stay here again.
Comment from Hotel Management
4 Jan 2025 by Lemon Tree Hotel and Suites, Hotel Management
Dear Laura, thank you so much for your exceptional rating. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Sincerely,Victoria G.
by A verified traveler
Posted 3 Jan 2025
Front desk clerk not friendly
Comment from Hotel Management
4 Jan 2025 by Lemon Tree Hotel and Suites, Hotel Management
Dear Neo, we're sorry to hear that you had an unpleasant experience with one of our staff members. This behavior is unacceptable, and we apologize for any inconvenience or discomfort it may have caused.Sincerely,Victoria G.
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Lemon Tree Hotel and Suites, Hotel Management
Dear Hector, we're sorry that your experience didn't meet your expectations. We appreciate you taking the time to provide us with your rating. We hope that you'll give us a second chance in the near future.Sincerely,Victoria G.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Lemon Tree Hotel and Suites, Hotel Management
Dear Alexander, we sincerely apologize for the bad experience you had with us. We'd love for you to give us another try.Sincerely,Victoria G.
by A verified traveler
Posted 30 Dec 2024
This property needs to be more efficient on their cleaning part towels were dirty the carpets are awful rest of the stay was just ok and not to forget no breakfast as well
Comment from Hotel Management
4 Jan 2025 by Lemon Tree Hotel and Suites, Hotel Management
Dear Ashok, we're sorry to hear that you had a negative experience. We take cleanliness very seriously, and we apologize for falling short in this area. We're thankful for your feedback and will take action to improve.Sincerely,Victoria G.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Lemon Tree Hotel and Suites, Hotel Management
Dear Javier, thank you for choosing to stay with us and for sharing your experience. We hope to welcome you back soon!Sincerely,Victoria G.
by A verified traveler
Posted 27 Dec 2024
I would rather sleep at a motel 6. Places is basically a haunted house, meaning how dirty and creepy it is. We checked into our room and first thing we saw was roaches everywhere. We packed and left instantly. Would not recommend it
Comment from Hotel Management
29 Dec 2024 by Lemon Tree Hotel and Suites, Hotel Management
Dear Abram, we are very sorry to hear that you were so disappointed with your stay at our hotel. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit.Sincerely,Victoria G.
by A verified traveler
Posted 27 Dec 2024
Great location and service
Comment from Hotel Management
28 Dec 2024 by Lemon Tree Hotel and Suites, Hotel Management
Dear Cameron, thank you so much for the fabulous rating. We really appreciate your stay. We hope to have you back with us soon!Sincerely,Victoria G.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Lemon Tree Hotel and Suites, Hotel Management
Dear Luccas, thanks for the review! We hope to serve you again in the future.Sincerely,Victoria G.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Lemon Tree Hotel and Suites, Hotel Management
Dear Luccas, we're so grateful that you took the time to leave us a 5-star review! Thank you!Sincerely,Victoria G.
