Ratings based on 981 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Alex, Hotel Management
Thank you so much for choosing our hotel for your stay, we do hope next time you are in the area you do consider making us your preferred choice for your stay.
by A verified traveler
Posted 2 Dec 2024
Stayed here a long time ago when it had a different name. It's still a convenient location for shuttling to the Disney parks and Anaheim / Garden Grove area with a unique view of back end of Disneyland / It's A Small World / Fireworks show from across the freeway in their poolside rooms. If you want to be as close to the parks without being on the main stretch of hotels but still have access to the ART Ball 11 bus line from the lobby (, & the Toy Story 20 line is across the street,) this is the place to stay.
Comment from Hotel Management
3 Dec 2024 by Jesus, Hotel Management
Thank you for letting us know how your stay was. We look forward to see you back soon.
by A verified traveler
Posted 28 Nov 2024
Had a very good experience (clean room and warm service) with recent stay and enjoyed the great view of Disneyland fireworks.
Comment from Hotel Management
30 Nov 2024 by Jesus, Hotel Management
Thank you for letting us know how you stay was. We look forward to seeing you back soon.
by A verified traveler
Posted 27 Nov 2024
Loved it! Comfortable beds and pillows. Clean. Good breakfast buffet with lots of options of food! Will definitely go back to stay!!
Comment from Hotel Management
27 Nov 2024 by Jesus, Hotel Management
Thank you for letting us know how your stay was. We look forward to seeing you back soon.
by A verified traveler
Posted 21 Nov 2024
The room was fairly clean, however it is very run down. The ceilings and walls were peeling, the tub didn’t drain properly, the safe in the room didn’t work, the door didn’t shut property, so we had to make sure to remember to tug on it make sure it was closed all the way. On our check out day the elevator wasn’t working so we had to carry our luggage down the stairs. I read complaints about the traffic noise, which we didn’t find terrible, it was more white noise for us than anything. The noise of the people above us was way worse than any of the road noise.
Even though it wasn’t a far walk to DL, we did not feel overly safe the first night so bought a 1 day ART bus pass, which wasn’t as reliable as they claimed. We would sit out there for 30-40 mins waiting for it, and we were told it ran every 20-3 mins.
Comment from Hotel Management
21 Nov 2024 by Jesus, Hotel Management
Thank you for letting us know how your stay was and all the input you provided. We will use the feedback to improve our guest experience.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Alex, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent all of your issues from occurring in the future.
by A verified traveler
Posted 8 Nov 2024
Fridge didn’t work and several lights were out in the room. Room was not ready for 4 hours after check in
Comment from Hotel Management
9 Nov 2024 by Alex, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent all of your issues from occurring in the future.
by A verified traveler
Posted 6 Nov 2024
I left my bag in the lounge and got it returned to me, but all my collectible coins were missing
Comment from Hotel Management
8 Nov 2024 by Jesus, Hotel Management
We do apologize for the issue you had during your stay. Please feel free to reach out to the hotel directly to see if we could assist you with this issue.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Alex, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent all of your issues from occurring in the future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Alex, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent all of your issues from occurring in the future.
