Ratings based on 1,846 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 20 Dec 2024
Yes
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
Dear Rodolfo, Thank you for staying at Anaheim Portofino Inn & Suites and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best regards,Chris BourquardezGeneral Manager
by A verified traveler from Red Deer
Posted 19 Dec 2024
the room was in need of updating, sunshade had lots of holes in it it was so worn out, doors between rooms had windows and sheer curtains which offered no privacy between bunk bed side and main side.proximity to park was nice, we used the ART for those days when too tired for the 10 min walk, which was very convenient. Area around hotel was nice and safe. On our first night there was a cockroach in our room, we contacted front desk and they offered to move us( we had reservations and had been travelling all day) we said we would stay and would move only if we saw more(we didn’t). Rooms were very loud could hear people in the halls talking and could also hear the people above us walking around talking and using the shower.
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
Dear Shaun, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the room condition and noise disruptions. We understand how important comfort and privacy are, and we regret that we did not meet those expectations. We appreciate you bringing these concerns to our attention, and they will be addressed with our team to improve the experience for future guests. We are glad you found the hotel's location convenient, and we hope for the opportunity to provide you with a more comfortable stay in the future.Best regards,Chris BourquardezGeneral Manager
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Dear Alexis, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Anaheim Portofino Inn & Suites. We hope to have the pleasure of doing so again on your next visit to Anaheim.Best regards,Chris BourquardezGeneral Manager
by A verified traveler
Posted 16 Dec 2024
Not enough linens and dirty pillow cases
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Dear Veronica, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Cleanliness and comfort are our top priorities, and we regret that we fell short of your expectations in these areas. We will address your concerns with our housekeeping team to ensure improvements for future guests. Your input is essential; we truly appreciate you bringing this to our attention. We hope you will return so we can provide you with the exceptional visit you deserve.Best regards,Chris BourquardezGeneral Manager
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Chris Bourquardez, Hotel Management
Thank you for staying and we look forward to seeing you again.
by A verified traveler from Visalia
Posted 15 Dec 2024
Decent place to stay with a good location to the Disneyland park.
Comment from Hotel Management
15 Dec 2024 by General Manager, Hotel Management
Dear Keith, Thank you for your review! We are glad you found our location convenient for visiting Disneyland. We strive to provide a comfortable stay for our guests, and we appreciate your feedback. We hope to welcome you back for another enjoyable visit in the future!Best regards,Chris BourquardezGeneral Manager
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by General Manager, Hotel Management
Dear Yarima, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at Anaheim Portofino Inn & Suites, and we can't wait to welcome you back.Best regards,Chris BourquardezGeneral Manager
by A verified traveler
Posted 14 Dec 2024
Great location to Disneyland but could use an update.
Comment from Hotel Management
15 Dec 2024 by General Manager, Hotel Management
Dear Karen, Thank you for your feedback! We are glad you appreciated our convenient location to Disneyland. We understand your desire for updates and will consider them as we continue to improve the property. We hope to welcome you back for an even better stay in the future!Best regards,Chris BourquardezGeneral Manager
