Ratings based on 369 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Bugs in the bathroom, unmade bed, stains on the bed sheets/towels, holes in the doors/walls, and other people's hair in the shower/towels. Awful.
by A verified traveler
Posted 12 Sep 2024
This property is completely deceiving. On the website it shows clean rooms with decent sized TVs, and a decent neighborhood. When we arrived there were several people outside hanging around, where I am pretty sure I observed a drug exchange. The rooms were completely filthy. Walls, doors, floors, and bed sheets all had stains or other uncleaned areas. We also found several little cockroaches. Then at night around 2am, a motorcycle was revving his engine for about 20 mins, and a bit later a truck was backing-in, which also was heard through the room. I understand the staff cannot control that but it’s a warning for anyone who is a light sleeper. Especially if you’re going to Disneyland the next day and want to be well rested. Oh! And while at Disneyland a staff member asked where we stayed and he couldn’t stop laughing because he stayed there awhile back and he said it was a dump then. I can attest that things have apparently not changed much.
Comment from Hotel Management
14 Sep 2024 by David, Hotel Management
Sorry for the inconvenience
by A verified traveler
Posted 4 Sep 2024
New management
Motels are getting run down, it's not like it used to be with the old management
Comment from Hotel Management
7 Sep 2024 by David, Hotel Management
Sorry for the inconvenience
by A verified traveler
Posted 2 Sep 2024
We booked a room for 2 weeks that sleeps 6. I accidentally put 5 people instead of 4 and they tried to charge me for an extra person. They wouldn’t refund the $800 charge so I spent an hour on the phone with Expedia in their lobby while Expedia called them on the other line to sort it out. They claimed housekeeping was every second day but several times the first week we took our own garbage out and had to go request towels and the whole second week they never came to our room at all. The towels were stained and had the owners long dark hair in them and the soap/shampoo dispensers are completely empty. There isn’t enough parking for the rooms so if you come back late, you struggle to find parking and there are all kinds of sketchy people hanging around. The police were on site when we arrived and there was a lot of commotion at night. They have a no refund policy so if we hadn’t already paid for two whole weeks, we would have left and gone somewhere else.
Comment from Hotel Management
7 Sep 2024 by David, Hotel Management
Sorry for the inconvenience
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by David, Hotel Management
SORRY FOR THE INCONVENIENCE
by A verified traveler
Posted 26 Jul 2024
was just old/dirty and overpriced for the condition of the hotel and rooms. Service was average.
Comment from Hotel Management
26 Jul 2024 by David, Hotel Management
Sorry for the inconvenience
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
12 Aug 2024 by David, Hotel Management
Thank you!
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
27 Jul 2024 by David, Hotel Management
Sorry for the inconvenience
by A verified traveler
Posted 21 Jul 2024
No room for parking spaces. They had you park in handicap or the middle or handicap parking to allow everyone in to fit and then they still didn’t fit. Don’t come home late or you will struggle with parking. Room smelled so bad I didn’t even want to eat my food that I bought for the refrigerator and microwave. I checked in at 3:30ish and said come back in half an hour or an hour. I told them which is it? Why is check-in at 3 but my room is unavailable.
Comment from Hotel Management
22 Jul 2024 by David, Hotel Management
Sorry for the inconvenience
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by David, Hotel Management
Sorry for the inconvenience
