Ratings based on 516 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
I stay at the hotel just for the night on my way from Portland to Vancouver.
I doubt they clean the room before I arrived. The coffee maker was not clean and when I went to bed the noticed one of the pillows had make up on it.
Slept there because it was very late but I don’t think I will book this hotel again or recommend.
The cost is way to high for the condition of the room, nothing worse than to think you are sleeping on a bed that has not been cleaned after the previous guest left.
Comment from Hotel Management
12 Nov 2024 by Fran, Hotel Management
Very sorry your stay was not good. If you had notified our front desk to let them know the issue we would have acted immediately.... Our house keeping works hard to ensure a clean and comfortable stay. I will look into this matter.
by A verified traveler
Posted 9 Nov 2024
Staff very helpful. I required additional coffee , travel bags for ice and added gatuity for house keeping was taken care of.
Comment from Hotel Management
12 Nov 2024 by Fran, Hotel Management
Thank you for staying with us. We look forward to serving you in the future.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Fran, Hotel Management
Thank you for staying with us. We hope to serve you again in the future.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 18 Oct 2024
Good for the value
by A verified traveler
Posted 12 Oct 2024
Nice room
Comment from Hotel Management
12 Nov 2024 by Fran, Hotel Management
Thank you for staying with us. We hope to see you again in the future.
by A verified traveler
Posted 9 Oct 2024
Handy location but lots of traffic noise. Good price. Expensive pet fee. No exhaust fan in toilet/shower area.
by A verified traveler
Posted 23 Sep 2024
Very good value.
Comment from Hotel Management
12 Nov 2024 by Fran, Hotel Management
Thank you for staying with us. Hope to see you in the near future.
by A verified traveler
Posted 20 Sep 2024
Love the jacuzzi rooms
by A verified traveler from Okotoks
Posted 12 Sep 2024
Dirty floor, smelly inside, dirty and plugged sink - not usable.
