Ratings based on 646 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Mouse in the kitchen, always hot, no air con, noisey fans, under the bed not cleaned, one twin bedroom has no windows (we called it the hot coffin). We had 5 ppl in apartment 001. Toilet seat was broken too. We’d never stay here again.
To top it off, we had a fire alarm go off in the building one night.
Comment from Hotel Management
17 Oct 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Gordon,We sincerely apologize for the numerous issues you experienced during your stay. We understand how frustrating this must have been. It's disheartening to hear that we fell short of providing the level of service and cleanliness that we strive for. Your feedback is incredibly valuable to us, and we have actively worked to address the issues you've raised to improve our services in the future. We understand your frustrations and sincerely apologize for any inconvenience caused. If there's anything further we can do to make things right, please don't hesitate to reach out to us directly.We understand that regaining your trust may take time, but we hope you'll consider giving us another chance and try our other Numa properties for a positive experience you deserve. Your comfort is our top priority, and we would be grateful for the opportunity to restore your faith in our brand.Best regards,
by A verified traveler
Posted 7 Oct 2024
The location is excellent as it is close to Amsterdam Central Station and local public transportation. On the negative side, our fridge was not working, so much of the food that we purchased had to be thrown out. As well, some of the food that was being kept on the inside window ledge to stay cool was gnawed and chewed into by "something". We were given a change of room.
Comment from Hotel Management
9 Oct 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Patricia, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We're glad we were able to offer you another room as a solution to the issue. Additionally, the partial refund due to the fridge issue has already been processed by our finance team. If you have any further concerns, please don't hesitate to reach out.We hope to welcome you back in one of our Numa properties in the future!
by A verified traveler
Posted 7 Oct 2024
The process, communication and check in were all super simple and easy.
The location was perfect for our family, beautiful area, with access to parks, restaurants and local culture we had everything at our fingertips.
Comment from Hotel Management
7 Oct 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Declan,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
by A verified traveler
Spacious, clean, good location
Posted 24 Aug 2024 on HotelsLovely accommodation only 4 minutes by bus to the centre. Bus stops & tram stops both within 5 mins walk from the accommodation.
Excellent communications before arrival and checking in was easy.
We stayed in a large one bed apartment which was larger than expected. Very clean, with plenty of storage space.
Only thing I think these rooms need is a couple of fans, which are needed in the Summer months.
Comment from Hotel Management
2 Sep 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Andrew,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found the location convenient with easy access to public transport. It’s also great to know that you appreciated the spacious and clean apartment.Regarding your suggestion about the fans, we want to let you know that each room does come with a fan. Additionally, if you need an extra fan, our Guest Experience team is always happy to provide one upon request and availability, especially during the warmer months. We appreciate your suggestion and look forward to welcoming you back for another enjoyable stay!Best regards,
by A verified traveler
Posted 14 Aug 2024
by A verified traveler
Posted 4 Aug 2024
Positives: The room/apartment itself was great. Clean and comfortable, nice kitchen, and access to laundry in the basement (BYO detergent etc).
Negatives: Numerous listed amenities were not actually available at the property. The was no "on-site concierge," no vending machine, no luggage storage. The absolute worst part of staying here was the communication through WhatsApp. Responses are clearly either from a bot or copy-pasted, often resulting in inaccurate information. For example, I asked about luggage storage and was told that while they didn't have it on-site, I could click a link to find a local partner, and "best of all, it's completely free!" Upon clicking the link, I was taken to a separate company who wanted to charge nearly 30 euros to store our luggage for a few hours after check out. I also inquired about late check out, and after several exchanged was finally told it would be OK to check out at noon instead of 11am. This turned out to be untrue, as our keycard was deactivated at 11am and an employee knocked on our door at 11:15 asking us why we were still there. After I showed him the WhatApp messages where I had confirmed noon check-out, he apologized. I asked him if these communication issues and amenity changes had happened as a result of the change in who owns/operates the facility, and he said yes.
Trying to communicate with the company through WhatsApp was a huge waste of precious vacation time. We will stay elsewhere next time.
Comment from Hotel Management
5 Aug 2024 by Numa Guest Experience Team, Hotel Management
Dear Sean,Thank you for your feedback regarding your recent stay.We appreciate your positive remarks about the cleanliness and comfort of the room and the amenities such as the kitchen and access to laundry facilities.We apologize for the inconvenience you experienced with the communication through WhatsApp and the discrepancies in the listed amenities. We understand how frustrating this must have been and have reached out to you directly to address your concerns. Your feedback is valuable as it helps us improve our services.Thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.Best regards,
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 1 Aug 2024
Nice place
Comment from Hotel Management
1 Aug 2024 by Numa Guest Experience Team , Hotel Management
Dear Kristin,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 15 Jul 2024 on Hotels
It is a bit pricey for the service. There is no in-house staff. You can communicate through WhatsApp. But it is hard to get an extra roll of toilet paper right away. When the hairdryer isn’t working, we have to wait until the next day to get it fixed.
Comment from Hotel Management
15 Jul 2024 by Numa Guest Experience Team, Hotel Management
Dear Mou, Thank you for your feedback. We are sorry your stay did not meet your expectations. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards,
by A verified traveler
Posted 13 Jul 2024
Beautiful spacious apartments on a canal, walkable to most attractions and right on the end of the tram line. Nice kitchens, in room laundry/dryer, super clean place.
Easy access with door codes.
AC was not very powerful, but the weather was cooler when we were there, and it was still a bit warm. Would definiely stay again and its a great homebase from which to explore Amsterdam
Comment from Hotel Management
15 Jul 2024 by Numa Guest Experience Team , Hotel Management
Dear Sahil,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
