Ratings based on 887 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Safety Harbor
Posted 13 Dec 2024
Super nice staff, clean room, great location and easy accessibility to public transportation.
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
30 Nov 2024 by HNH Team, Hotel Management
Dear Francois,Thank you for your kind review!We really appreciate it.Cheers Team HNH
by A verified traveler
Posted 15 Nov 2024
Is a rather funky and novel place to stay, but don't expect 4-star service or facilities. Definitely a good deal for the price, though.
Comment from Hotel Management
30 Nov 2024 by HNH Team, Hotel Management
Dear Kevin,Thank you for your feedback. We're glad to hear that you enjoyed the unique and funky atmosphere of our hotel. We appreciate your understanding regarding the level of service and facilities, and we're pleased that you found it to be a good deal for the price. Your comments are valuable to us, and we will continue to strive to improve our services.Best regards,
by A verified traveler
Posted 7 Nov 2024
It really was a unique experience. The staff was extremely friendly and helpful. I would realy like to visit again one day.
Comment from Hotel Management
10 Nov 2024 by Hotel Not Hotel, Hotel Management
Dear Alihas,Thank you so much for your kind review! We really appreciate it.Cheers, Team HNH
by A verified traveler
Posted 2 Nov 2024
Under my bed was pretty dusty 😮💨
Comment from Hotel Management
2 Nov 2024 by HNH Team, Hotel Management
Dear Daniel, Thank you for your review.We are really sorry to hear about the dust under the bed. This is not the standard we strive for at the hotel and we apologize for the inconvience.Next to this we do hope that you enjoyed the rest of your stay.We would love to welcome you back at HNH!
by A verified traveler
Posted 28 Oct 2024
I really loved how central it was and how easy to get to by tram. The hotel was really lovely with great staff and looked very clean and well kept. the concept of the rooms is so very cool, it was like a magical world!
The shared showers were very messy in the morning, there was a blocked drain in a sink and in a shower. We stayed in the VW van and the ventilation was broken so it was very warm and stuffy. The bed was great though and very comfy
Comment from Hotel Management
29 Oct 2024 by HNH Team, Hotel Management
Dear Hanneke, Thank you so much for your kind review!We really appreciate it.Regarding the ventilation in the room we have taking this to our maintenance team to make sure this doesn't happen again and we would also like to apologize for this inconvience.Thank you again for staying with us.CheersTeam HNH
by A verified traveler
Posted 27 Oct 2024
Bed bugs
Comment from Hotel Management
27 Oct 2024 by HNH Team, Hotel Management
Thank you very much for your message. We take great pride in maintaining a clean and comfortable environment for all our guests. However, we wanted to make you aware that, like any hotel, there is always a possibility of bed bugs. These pests are an unfortunate reality that can affect any accommodation, regardless of cleanliness or care. Bed bugs are notorious for being excellent hitchhikers, often brought in through luggage, clothing, or other personal items. Despite our rigorous cleaning and regular inspections, they can occasionally find their way into even the most well-maintained rooms. Please rest assured that we take this matter very seriously. We have a comprehensive pest control protocol in place, which includes regular inspections and treatments to prevent and address any potential issues swiftly.
by A verified traveler
Posted 24 Oct 2024
The room was unexpectedly small. With the bed in the center, there were only 2 feet space on each side and we could not even fit a small table in the room. We had to go out of the room to the dining area to use our computer. They charged us almost $200 a night. This is way below the $200 hotel standard. Worst of all, in the early morning next day, we found 5-6 bed bugs in our bed, each full of fresh red blood. This scared the hell out of us. We haven's seen bed bugs for decades. It was really scaring situation. My wife got bug bites all over her body and suffered badly. We immediately complained. The good thing is the hotel manager sincerely apologized and fully refunded our money. I believe the hotel should be close for a few days, thoroughly clean the entire hotel and completely disinfect all the rooms before reopen.
Comment from Hotel Management
27 Oct 2024 by HNH Team, Hotel Management
We are deeply sorry to hear about your distressing experience during your stay at our hotel. Please accept our sincerest apologies for the inconvenience caused by the bed bugs in your room. We take such matters extremely seriously and regret that your stay was compromised in this manner.Your feedback has highlighted a critical issue, and we are committed to addressing it immediately. We have investigated the situation and have already called in a professional pest control service to conduct a thorough inspection and treatment of the entire hotel. Since bed bugs are real travelers, it could be possible guests will bring them to our hotel again anytime. We appreciate your patience and understanding as we address this issue.Please do not hesitate to contact us directly if you have any further concerns or require additional assistance.Thank you for bringing this to our attention.CheersTeam HNH
by A verified traveler
Posted 16 Oct 2024
No fruit options for breakfast. Room was rather small and smelly. Hardly enough room to fit suitcase. Bathrooms weren’t overly clean either. Expensive for what you get if honest. Wouldn’t go back.
Comment from Hotel Management
19 Oct 2024 by HNH Team, Hotel Management
Thank you for your feedback. We're sorry to hear that your stay at Hotel Not Hotel did not meet your expectations. We apologize for the lack of fruit options at breakfast and the cleanliness issues you encountered. Your comments about the room size and overall value are also noted.We strive to provide a comfortable and enjoyable experience for all our guests, and it's clear we fell short during your visit. We appreciate your honesty and will use your feedback to make necessary improvements.If you have any further details or suggestions, please feel free to share. We hope you'll consider giving us another chance in the future.Best regards,The Hotel Not Hotel Team
