Ratings based on 733 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
There was a problem with the electric car charger, but the manager was excellent and did his best to resolve the issue for us. Many thanks
by A verified traveler
Posted 23 Oct 2024
Great, very spacious room with plenty of storage, shelving, hooks for personal effects. We also used the iron/board and hairdryer that is provided.
The bathroom was large with a great, walk in, wet room type shower. The only negative was the mirror that was placed far too high as there are adults that are actually shorter than 5ft 10” or so!
Our biggest criticism was the welcome upon arrival. The reception area is not inviting at all……it was too dark and too hot with the actual reception desk, I feel, far too small. The check in was slow and not very personable at all. We knew we were probably too early but we still had to wait too long amongst a crowd to be told this. Fortunately, members of our party had been able to get checked in before us and get access to their room, so we could store our luggage with them.
Would we stay again? Yes definitely despite the reception area. The transport links are magnificent as the Metro is literally next door with it taking 5 mins to get to Central station in Amsterdam.
by A verified traveler from Milwaukee
Posted 16 Oct 2024
This was a great hotel in a great location that was perfect for taking the train as it is located at the end of the line. This made it easy to go other places without getting lost. My only complaint was the hotel restauraunt only served pizza... though it was good. The rooms were also a little small but super clean, comfy and modern. The staff was friendly and definitely a place I would come back to the next time i travel to Amsterdam. The hotel was also only train two stops away from the popular red light district.
by A verified traveler
Posted 11 Oct 2024
I had a horrible experience at this hotel.
On my Expedia reservation states the local tax is CAD$ 147.58, however, I was charged 168.76 EURO at the hotel. The reception won't explain why, She even said it's because of the currency difference. CAD is more expensive than EURO.
I contacted Expedia and they try to reach this hotel about this matter, but Tribe never response, not even a word. it's been over a month. They have no attitude to face the issue.
Stay alert! they may overcharge you!!!
Comment from Hotel Management
12 Oct 2024 by Luca, Hotel Management
Dear Guest, Thank you for taking time to share your feedback regarding this.I had a look into your booking and, due to an extra fee that was added up by our Hotel system automatically during the check-in process, you ended up paying an higher amount that the one for the City Tax itself. This fee amount to 10 per night per room.A refund for 80 was issued to the same card, I hope this will solve this inconvenience. Our sincere apologies for this inconvenience.Moreover, we would also appreciate to hear your feedback regarding the stay itself, besides this matter.If you wish, you can do so via e-mail at this address hb7w1@accor.comShould you have any other questions, feel free to reach out to us directly.Best Regards,LucaReservations
by A verified traveler
Posted 6 Oct 2024
We had a really nice and comfortable corner room. Staff were really nice and welcoming. Easy and timely check in.We would go back there anytime we travel to the Netherlands.
by A verified traveler
Posted 4 Oct 2024
It was nice and clean. Was able to easily able to walk to the train safely at all times of the day and night. Really loved this hotel!
by A verified traveler
Posted 30 Sep 2024
We had a 3 night stay in this hotel. It is located less than 2 mins walk from the metro which made it very easy and convenient to get to Amsterdam central. Central is only 5mins on the metro from here. The room a good size and was very clean, fresh and modern. The beds were very comfortable, the shower had a rainfall and normal shower head, both with good pressure. They also had complimentary shampoo, conditioner and body wash which was ideal as we were travelling light. We could not hear any noise from outside in the room and very little noise from the hallway. This hotel is such good value for money especially given how easy it is to get to central and when you compare to other prices closer to Amsterdam central.
We had little interaction with staff as we were able to self check in on arrival which was so easy. However every time we left and return staff were always polite and friendly. All in all we loved this hotel and will definitely choose this one if we were to visit again.
by A verified traveler
Posted 17 Sep 2024
Amazing
by A verified traveler from Windham
Posted 7 Sep 2024
The location was great. Room was great. Staff was unremarkable. A good stay overall.
by A verified traveler
Posted 7 Sep 2024
Everything perfect.
