Ratings based on 534 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jul 2024 on Hotels
by A verified traveler
Worst experience
Posted 10 Jul 2024 on HotelsThe hotel is overpriced , my room had a window to a disposal garbage of the hotel . This price I paid was too high . The lobby smells awful
My room was with a small window , it looked like a closet . The mattress has bumps , my worst experience !
Comment from Hotel Management
17 Jul 2024 by Lisa, Hotel Management
Dear Patricia, Thank you for taking the time to write this review about your recent stay in NH Amsterdam Noord. We are very sorry that we didn't meet your expectations. We will discuss this with the departments involved to improve this situation. We really hope for an opportunity to welcome you back in the future. Kind regards, Lisa
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Lisa, Hotel Management
Dear Francis, Thank you for this wonderful review!
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
17 Jul 2024 by lisa, Hotel Management
Dear Kenneth, Thank you for this wonderful review!
by A verified traveler
Great stay, helpful staff!
Posted 21 May 2024 on HotelsStaff was amazingly helpful and wonderful!
Comment from Hotel Management
21 May 2024 by Shouraine, Hotel Management
Dear Candice, Thank you for your wonderful review. We are delighted to read that you enjoyed our service . We hope we can welcome you again in the near future. Kind regards,
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
21 May 2024 by Shouraine, Hotel Management
Dear NIDHI ,Thank you for taking the time to share your feedback about your recent stay in NH Amsterdam Noord.
by A verified traveler
Posted 7 May 2024
The free shuttle service is the deal breaker, if you do not want to be in the middle of it all then this hotel is perfectly located, a 5 minute shuttle ride to the free ferry getting you to central station in 10 minutes.
Comment from Hotel Management
13 May 2024 by Eline, Hotel Management
Dear Louis, Thank you for taking the time to write this amazing review about your stay in our hotel. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,
by A verified traveler
Posted 28 Apr 2024 on Hotels
Comment from Hotel Management
6 May 2024 by Eline, Hotel Management
Dear MichelleThank you for taking the time to share your feedback about your stay in NH Amsterdam Noord. I am sorry to read we did not meet your expectations. We hope we can welcome you in the future to show our best service.Kind regards
by A verified traveler
False Advertisements All Around
Posted 28 Apr 2024 on HotelsDon’t book this hotel if youre going to rely on the shuttle service. They advertised on their website that the shuttle picks up/drops off at Central Station and runs continuously. Upon arrival, we were told we had to take the ferry across the river and also call to request the driver. The driver took over 15 minutes usually to come, even though the hotel is a 6 minute drive away from the pick up point. This slowness caused us to miss our train to Germany on our last day in Amsterdam.
The hotel also advertises 24/7 room service and this is also false. When we attempted to order room service, we were told the kitchen was closed.
The rooms were comfortable but we will not stay here again due to the false advertisement.
Comment from Hotel Management
29 Apr 2024 by Carlota, Hotel Management
Dear Cynthia,Thank you for taking the time to share your feedback with us.We are sorry to read we didn't meet all your expectations.The shuttle service was usually running to Central Station, but as the last months there were problems in the tunnel to arrive here we decided to try to pick up at the ferry instead. We will share your comments with the departments involved so we can prevent this kind of things from happening again. Our room service is available 24/7 but from 22:00 kitchen is closed and only pizza is available to order.I would like to apologize for the inconvenience caused.We hope you can give us another chance in the future.Kind regards,
by A verified traveler
Posted 24 Apr 2024
The staff left me a plate with chocolates and stroopwafels on my birthday, so sweet! Everyone was so nice and the hotel and room were very clean.
Comment from Hotel Management
29 Apr 2024 by Carlota, Hotel Management
Dear Danielle,Thank you for taking the time to share your feedback about your recent stay in NH Amsterdam Noord. We are delighted to read you enjoyed celebrating your birthday with us! We hope we can welcome you again in the future. Kind regards,
