Ratings based on 442 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ottawa
Posted 26 Aug 2024
It was nice and spacious for a family of 4 and right on a bus line directly to centraal station. The kids having their own bedroom and beds was a huge bonus. its out if the hotels control but the area around had homless people and was a bit unsafe grtting back later at night.
Comment from Hotel Management
2 Sep 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Brian,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 24 Jul 2024 on Travelocity
This was a great space for our family of 6. Communication was great. Check in was smooth. Location was a short walk to a bus stop and a quick ride to central station. Would definitely stay here again.
Comment from Hotel Management
25 Jul 2024 by Numa Guest Experience Team , Hotel Management
Dear Cami,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 19 Jul 2024
by A verified traveler
Posted 19 Jul 2024
Good location and nice living space
Comment from Hotel Management
22 Jul 2024 by Numa Guest Experience Team , Hotel Management
Dear Mirian,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler from Baxter
Posted 9 Jul 2024
Easy walk from central station. Bus stop near by. Quiet rooms.
Comment from Hotel Management
15 Jul 2024 by Numa Guest Experience Team , Hotel Management
Dear Janelle,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
by A verified traveler
Posted 13 Jun 2024
Large family apartment, quiet surroundings with all the facilities you will need. Clean and tidy easy check in and check out, great communication and good value if 4 of you.
Comment from Hotel Management
14 Jun 2024 by Numa Guest Experience Team , Hotel Management
Dear Phillip,Your positive feedback and appreciation for our communication efforts are greatly valued. We are delighted that you enjoyed your experience with us and look forward to your next visitBest regards,
by A verified traveler
Posted 13 Jun 2024
Property did not have a washing machine as listed in amenities which was very disappointing. We did not receive our check in details so had to call for help and was sitting outside the apartment waiting. Door handle on the inside comes off and even though it states there is a balcony you cannot access it. Did not like being misled. Otherwise we like the location and the space of the apartment.
Comment from Hotel Management
14 Jun 2024 by Numa Guest Experience Team, Hotel Management
Dear Dianne,Thank you for your feedback! We'll discuss your comment with the team. Our team will do our best to make sure this doesn't happen again. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards,
by A verified traveler
Posted 9 May 2024 on Hotels
by A verified traveler
Posted 19 Apr 2024
Easy to get to train station and walk downtown
Comment from Hotel Management
24 Apr 2024 by numa Guest Experience Team, Hotel Management
Dear Marco,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at numa. We look forward to welcoming you back for many more such soulful experiences in the future.Best regards,numa Guest Experience Team
by A verified traveler
Poor cleanliness
Posted 15 Apr 2024 on HotelsWe had a family trip with our two children to Amsterdam and stayed here because of the separate bedrooms. The apartment was well located. We found the cleanliness poor and despite a promise of a deep clean the cleaner just rectified a few specific issues that we had identified and the property was still very dusty. The cleaner didn’t seem to know how to actually clean, he didn’t move the bin or any furniture to clean around them and consequently we found dirt and food behind the sofas and under the beds. The skirting boards looked like they have never been cleaned and inside the kitchen cupboards was dusty. We cleaned much of the apartment ourselves so that we could stay there. Despite good communication I didn’t feel that they actually cared about our issues and despite telling them that we purchased things to clean the apartment with we received no offer to pay for those or any compensation for the inconvenience.
Comment from Hotel Management
24 Apr 2024 by numa Guest Experience Team, Hotel Management
Dear Alexander,Thank you for your feedback. We are very sorry to hear that your stay with us was not comfortable. We understand that a clean and tidy room is a basic requirement. We apologise for this unpleasant experience and also assure you that this is not our service standard. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. We do care very much about the comfort of our guests and would like to make amends for this mistake. Please get in touch if you have any further questions or concerns. Best regards,numa Guest Experience Team
