Ratings based on 723 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Very easy to check in. Very good use if space for the us and the kids to stay. Included a kitchen, making our holiday much more affordable
Comment from Hotel Management
4 Nov 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Hazel,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler from Ballston Spa
Posted 8 Oct 2024
Nice quiet place on outskirts of city. Easy tram ride near hotel to downtown.
Comment from Hotel Management
9 Oct 2024 by Giulia, Numa Guest Experience Team , Hotel Management
Dear Stephen,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 1 Oct 2024
This is a fantastic accommodation option especially for those who are looking for more space in a city that sells it at a premium. We are a family of 4 (2 adults and 2 children under the age of 6) and the family room was brilliant for us. Incredibly spacious, room to unpack, a pretty much full kitchen, well equipped kitchen, lots of natural light with blackout shades, air conditioning (not in all rooms) and so much space (coffee table and chair, dining table with 4 seats, full size bed and full size sleeper sofa). The online check-in is really simple. We got everything we needed to access the property and our apartment in a very timely manner and with the few issues we had, they were incredibly responsive via whatsapp. I also loved that they had an "Essentials Closet" in the laundry room where you could get extra toilet paper, kitchen towel, towels and linens 24 hours a day. The property is also in a really good location - less than 20 minutes walk to Amsterdam Centraal and less than 5 minutes walk to the grocery story, bus and tram stops. The only negatives - we and our family staying next door had issues with our dishwasher, ours was resolved after a few days and they were responsive and helpful throughout; the fire alarm went off twice during our 4 night stay, both times in the morning with people cooking breakfast; although the apartment was superficially clean, the whole apartment could have done with a deep clean. Will stay again for sure!
Comment from Hotel Management
2 Oct 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Isabel,Thank you so much for your wonderful review! We’re delighted to hear that your family had such a great experience and that the spacious family room, kitchen amenities, and convenient location made your stay enjoyable. We're especially happy that our Essentials Closet and online check-in process added to your comfort.We sincerely apologize for the issues you encountered with the dishwasher and fire alarm and appreciate your understanding as our team worked to resolve them. Your feedback on the cleanliness is invaluable, and we'll make sure to address this for future stays.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 24 Sep 2024
Great stay, would go back.
Comment from Hotel Management
25 Sep 2024 by Giulia, Numa Guest Experience Team , Hotel Management
Dear Ahmed,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 14 Aug 2024
by A verified traveler from Issaquah
Posted 12 Aug 2024
If a hotel isn’t going to have staff on property, they need to have an easy way to communicate when things aren’t going well. The property care staff was extremely rude and we felt it was racially motivated. We have never had a bad booking with Expedia, until now.
Comment from Hotel Management
13 Aug 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Corey,We are truly sorry to hear about your experience, and we deeply regret that our onsite staff did not treat you with the respect and professionalism you deserve. This is not reflective of our standards, and we have taken immediate action to ensure our team understands the importance of providing every guest with a welcoming and respectful environment. As a token of our sincere apology, we have offered you a 30% voucher for a future stay. We appreciate your feedback and are committed to making sure this does not happen again.We understand that regaining your trust may take time, but we hope you'll consider giving us another chance and try our other Numa properties for a positive experience you deserve. Your comfort is our top priority, and we would be grateful for the opportunity to restore your faith in our brand.Best regards,
by A verified traveler
Posted 31 Jul 2024
Ground floor is quite noisy.
Comment from Hotel Management
1 Aug 2024 by Numa Guest Experience Team, Hotel Management
Dear Wing Hong,Thank you for your feedback. We hope you enjoyed your stay despite the small inconveniences. Please get in touch if you have any further questions or concerns.Best regards,
by A verified traveler
Posted 24 Jul 2024
It was very loud at night. We ended up in a corner unit - the noise level was quite high, with all windows closed.
There was a sock inserted into one of the windows. I guess this was done by previous tenants to create tighter closing for one of the windows ... :)
The towels had yellow spots and should have been disposed of a long time ago. The pillow under the case had yellow spots as well.
Comment from Hotel Management
25 Jul 2024 by Numa Guest Experience Team, Hotel Management
Dear Alexei,Thank you for your feedback. We are very sorry to hear that your stay with us was not comfortable. We understand that a clean and tidy room is a basic requirement. We apologise for this unpleasant experience and also assure you that this is not our service standard. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. We do care very much about the comfort of our guests and would like to make amends for this mistake. Please get in touch if you have any further questions or concerns.Best regards,
by A verified traveler
Posted 19 Jul 2024 on Hotels
by A verified traveler from Bakersfield
Posted 18 Jul 2024
Great place for my family. Staff were helpful and made us feel welcome. Great access to transportation and quiet neighborhood.
Comment from Hotel Management
19 Jul 2024 by Numa Guest Experience Team , Hotel Management
Dear Raymond,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
