Ratings based on 627 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brooklyn
Posted 16 Nov 2024
by A verified traveler
Posted 6 Oct 2024
I loved this hotel! Very sheek and close to everything. The service was outstanding! The food was great, loved the nightclub and the spa!! Highly recommend.
Comment from Hotel Management
11 Nov 2024 by Andrea , Hotel Management
Dear Lori, Thank you so much for your amazing review, following your stay with us in W Amsterdam! We are thrilled to see that you loved our hotel and enjoyed everything from our location to the service and all on-property offerings. It is wonderful to know that we were able to make your stay so memorable, and your kind words mean a lot to our Team.We truly appreciate your high recommendation and can’t wait to welcome you back for another fantastic stay!Sincerely, Duty Manager
by A verified traveler
Posted 20 Sep 2024
Lovely hotel in a perfect location!
The only issue was a cleaning issue that the hotel contacted me about directly after we checked out which was really good of them!
We celebrated two massive events here and they left us balloons, flowers (actually my favourite flower oddly!) and a cake with Prosecco it was so adorable!!! Would only stay here when we return!!
Comment from Hotel Management
11 Nov 2024 by Andrea , Hotel Management
Dear Jessica Kathleen, Thank you so much for sharing your experience with us, following your stay i W Amsterdam! We are thrilled to see that you had such a special time celebrating your events at our hotel, while it is wonderful to know that our personalized arrangements added to the joy of your celebration. We always aim to create memorable moments for our guests, and we are so pleased we could be a part of yours!We also truly appreciate your understanding, while being grateful that you acknowledged how promptly we addressed any concerns after your check-out. We always want to ensure every detail of your stay is perfect, and your feedback helps us continue to improve.We can’t wait to welcome you back for your next visit and hope to make your next stay just as unforgettable!Sincerely, Duty Manager
by A verified traveler from Brighton
Posted 17 Sep 2024
Comment from Hotel Management
11 Nov 2024 by Andrea, Hotel Management
Dear Paul, Thank you so much for your wonderful rating, following your experience with us, in W Amsterdam! We are absolutely delighted to know that you had such a positive experience with us. It means a great deal to our Team to know we were able to meet and exceed your expectations.Your feedback is truly appreciated, and we can’t wait to welcome you back and hope your next stay will be just as enjoyable, if not more!Sincerely, Duty Manager
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
11 Nov 2024 by Andrea , Hotel Management
Dear Ambre,Thank you so much for your amazing 5-star rating, following your stay in W Amsterdam! We are absolutely thrilled to see that you had such a positive experience with us, while it is wonderful to know that we were able to meet your expectations, going above and beyond.We look forward to welcoming you back for another memorable stay in W Amsterdam in the future!Sincerely, Duty Manager
by A verified traveler
Posted 9 Sep 2024
huge roach greeted me when I entered the room
by A verified traveler
Posted 9 Sep 2024
Love the shower.
by A verified traveler from weston
Posted 2 Sep 2024
Rooms had lots of spider webs
They forget the cleaning tool's in the room
They forgot floor mat for shower
And in general stains of sofas ...pillows dusty
by A verified traveler from Riyadh
Posted 1 Sep 2024
by A verified traveler
Posted 24 Aug 2024
This was our anniverssary trip and becaiae of it I sent emails to the hotel in advance to avoid facing any inconveniences during our stay. Unfortunately things were not handled properly and our stay was a complete mess. We ended up cancelling our booking and stayed at another hotel.
I need to point out that Patricia at reception and Ana the manager on duty that night we checked in were both helpful, understanding and professional.
Our check in was extremely long, the room I requested was not the one assigned, the ambience at the lobby when we arrived was terrible, there was who seemed to be a sexual worker sitting at the lobby being loud and disrespectful, at the elevator we saw a guy who came down to welcome an escort. That was our welcome.
The first room was on the Exchange tower which seems to be undergoing construction, the room was dusty, not properly cleaned, there were stains in the sink, it was a nightmare, so much that we couldn't stay that night and had to come down to reception with our luggage (it was around 1 am) we wanted and obviously wanted to cancel the booking, I walked to 2 other hotels nearby but unfortunately they were fully booked and the next check in time was that day at 3 pm.
We ended up staying at the W in another room they gave us but because of the disgusting experience we had the first day we left and had to look for another place which was annoying, disturbing and irritating.
