Ratings based on 993 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
I like the idea of self-service laundromat and the ironing station. The tram and metro are convenient and accessible to other parts of Amsterdam!
Comment from Hotel Management
22 Oct 2024 by Kind regards,
Lucas Kaan
Hotel Manager - The S, Hotel Management
Hi there,Thank you for sharing your feedback with us.It's fantastic to hear that you appreciated our self-service laundromat and ironing station; it's all about making life a little easier for you! I'm also thrilled that you found our location convenient for zipping around Amsterdam with the tram and metro just a stone's throw away. It sounds like you had a smooth ride exploring the city! Our team is beaming knowing that you were pleased with the cleanliness of your room and the hotel's condition. We're all about keeping things spick and span for you.We look forward to seeing you again on any future visits to Amsterdam.Best wishes,Kind regards,Lucas KaanHotel Manager - The Social Hub Amsterdam West
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Hi there Dorota,thanks for your honest feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We do hope that we provide you with a more enjoyable stay in the future.Kind regards,Lucas KaanHotel Manager - The Social Hub Amsterdam West
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
18 Aug 2024 by Lucas Kaan, Hotel Manager, Hotel Management
Beste,Bedankt voor jouw beoordeling.We zetten ons elke dag met veel plezier in voor onze gasten en de waardering stellen we enorm op prijs.Hopelijk zien we je terug bij een eventueel volgend verblijf in Amsterdam.Met vriendelijke groet,Kind regards,Lucas KaanHotel Manager - The Social Hub Amsterdam West
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Beste JoséBedankt voor jouw beoordeling.We zijn ontzettend blij om te lezen dat u genoten heeft van uw verblijf bij ons in Amsterdam.Met vriendelijke groet en graag tot snel,Kind regards,Lucas KaanHotel Manager - The Social Hub Amsterdam West
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Lucas Kaan Hotel Manager -, Hotel Management
Beste Janet,Bedankt voor deze beoordeling.Het is geweldig om te lezen dat je onze service waardeert met een perfecte score; ons team doet altijd hun uiterste best om ervoor te zorgen dat je verblijf soepel en aangenaam verloopt. Wat betreft de kamerreiniging, we streven ernaar om elke kamer in topconditie te houden en we nemen jouw feedback serieus. Hoewel we niet elke dag schoonmaken om milieuredenen, zijn we altijd bereid om extra schoonmaak te regelen als je dit wenst. We zijn blij dat het hotel in het algemeen aan je verwachtingen voldeed en we hopen dat je ook van onze recent gerenoveerde gemeenschappelijke ruimtes hebt genoten!We hopen je snel weer te mogen verwelkomen in ons hotel. Tot dan!Kind regards,Lucas KaanHotel Manager - The Social Hub Amsterdam West
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Lucas Kaan Hotel Manager , Hotel Management
Beste,Bedankt voor je review, leuk dat je de tijd ervoor nam.Dit is niet waar ons hotel voor staat en wij willen je hiervoor onze excuses aanbieden. We gaan de schoonmaak beter opvolgen. Je had dit gerust mogen melden, dan hadden we je direct een oplossing geboden. We hopen dat je verblijf verder uitstekend naar wens was.Graag tot een volgende keer.Hartelijke groet,Kind regards,Lucas KaanHotel Manager - The Social Hub Amsterdam West
by A verified traveler
Posted 24 Jul 2024
The place was nice and cozy. Staff was very nice and helpful.
Comment from Hotel Management
27 Jul 2024 by Lucas Kaan Hotel Manager , Hotel Management
Dear Benedict,Thank you for taking the time to let us know your opinion of your recent stay.It's wonderful to hear that you found our hotel cozy and our staff's service top-notch; they're always around 24/7 to assist with anything, from a bike rental to a pillow talk at our BedTalks events. We're also thrilled you appreciated the room amenities, right down to the Nespresso machine for that morning caffeine kick. While I'm a bit puzzled to see our hotel condition didn't quite hit the mark for you, I assure you that we're constantly sprucing things up, and our ground floor and hotel rooms had a fresh makeover in 2018. Plus, our on-site security is always on the lookout to keep the vibe as upbeat and safe as our basketball field.We hope to see you next time you are in Amsterdam. All the best,Kind regards,Lucas KaanHotel Manager - The Social Hub Amsterdam West
by A verified traveler
Posted 24 Jul 2024
Only thing I would stress is make sure the windows fully lock. Every time we would close the room door the window would open and the AC would turn off. Aside from that, room was clean and comfortable. Very safe with 2 key entries to get into the building. Close to train stations.
Comment from Hotel Management
27 Jul 2024 by Lucas Kaan Hotel Manager -, Hotel Management
Hi Imelda,Thank you for taking the time to review your stay with us.We're thrilled to hear that you found your room clean and comfortable, and that you felt safe with our double key entry system. It's also great to know our proximity to train stations made your stay more convenient. Regarding the window issue you experienced, we're on top of it! Our rooms typically have windows that can be opened partially for fresh air, but they should certainly stay closed when you want them to. While it's a rare hiccup, we appreciate you bringing it to our attention. It gives us a chance to check in with our technical team to ensure everything is functioning as it should for a seamless experience.We hope to see you again on your next visit to Amsterdam.All the best,Kind regards,Lucas KaanHotel Manager - The Social Hub Amsterdam West
by A verified traveler
Posted 24 Jul 2024
We had a great stay here for our 3 days in Amsterdam! We did not know it was also college housing but we did fine as a 37 yr old married couple. Haha. It is outside of the main city so you do need public transit to get around. But it was easy enough to figure out transportation. We loved saving the money to not be right in the action and just tram it in every day.
Comment from Hotel Management
27 Jul 2024 by Lucas Kaan Hotel Manager , Hotel Management
Hi Kaycie,Thanks for the great feedback.It's great to hear you enjoyed your stay and found our hotel suitable for your travels, even at 37 years young! We're delighted that you found the public transport convenient for your city adventures. You've certainly captured the spirit of our place, which transforms with the seasons to welcome both students and guests like yourself.While we may not be in the heart of the action, we're glad you appreciated the savings and easy tram access. And yes, our team is always on hand to help navigate the transport system or anything else you might need.We really look forward to welcoming you back on your next visit to Amsterdam or in another of our hotels throughout Europe.Our best wishes,Kind regards,Lucas KaanHotel Manager - The Social Hub Amsterdam West
by A verified traveler
Posted 19 Jul 2024
It was more dorm like that i had expected...our 1st European trip with friends and we got spoiled coming from Rotterdam with the access to things with that made it a tad inconvenience...
