Ratings based on 367 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
This property is great! You really get the feel of being in a typical “narrow” house. The hotel staff, Roberto, was so nice and accommodating. The hotel is in a great location and is a walkable distance to pretty much everywhere in Amsterdam!
Comment from Hotel Management
30 Oct 2024 by Aichane, Hotel Management
Dear Sofia, Thank you so much for taking the time to review your recent stay at the Highland House and for giving us this 10/10 rating.I am delighted that Roberto took such excellent care of you. He absolutely loves what he does and feedback such as this serves to motivate and inspire him to carry on being such an asset to the team. Our central spot in the heart of Amsterdam puts you just steps away from Dam Square and many attractions is indeed perfect for exploring the city's treasures!If your travels bring you to the area again, I hope you will consider giving us another chance to impress you and perhaps even recommend us to your friends and family.Warm regards, Aichane Agut, Location Manager
by A verified traveler
Posted 22 Oct 2024
Very friendly and helpful staff. Property is beautifully decorated and kept very clean. Everything worked well, room well kitted out and some complimentary treats included. Fantastic location. Would highly recommend, will definitely be returning.
Comment from Hotel Management
22 Oct 2024 by Aichane, Hotel Management
Dear Paul, Thank you so much for taking the time to review your recent stay at the Highland House and for giving us this 10/10 rating.It is nice to know that you were impressed by the cleanliness of your beautifully designed room and that our friendly team took good care of you. Our convenient location in the vibrant heart of the city is a big draw for many travellers. With many charming cafes, trendy shops and excellent restaurants, there is always something to discover just steps from our doorstep.Your glowing recommendation means the world to us and it is fantastic that you will definitely come back to us; we will be here waiting for you! Until next time, Warm regards, Aichane Agut, Location Manager
by A verified traveler
Posted 12 Oct 2024
Super convenient to everything. Room was nice and clean.
Comment from Hotel Management
13 Oct 2024 by Aichane, Hotel Management
Dear Ashley, What an honour it is to achieve this outstanding 10 out of 10 rating for your recent stay at the Highland House. It is nice to know that you were impressed by the cleanliness of your room and our location, only a few minutes walk from Amsterdam Central Station, is very convenient indeed, as many hotspots like Dam Square, cosy restaurants and the main shopping area can be found nearby.It was a great pleasure to be of service to you, and we all hope it won't be long before we can welcome you again when you decide to make another city trip to Amsterdam. Please don't hesitate to tell your friends and family all about us, and let us know if we can do anything to help you prepare for your next visit.Warm regards, Aichane Agut, Location Manager
by A verified traveler
Posted 12 Oct 2024
Excellent location, friendly staff, big clean rooms, and elevator.
Comment from Hotel Management
13 Oct 2024 by Aichane, Hotel Management
Dear Navaid, It is wonderful to learn that you wanted for nothing during your stay at the Highland House, as we go above and beyond to ensure that our guests have everything that they require for a memorable getaway. Thank you for highlighting our cleaning standards, our friendly team and our excellent location in the heart of Amsterdam. We would be honoured if you would recommend us to your loved ones, and we look forward to welcoming you back and ensuring that your next visit is even more extraordinary than the last! Warm regards, Aichane Agut, Location Manager
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Aichane, Hotel Management
Dear Rosyleen, What an honour it is to achieve this generous 10 out of 10 rating from you and we are thrilled that we managed to meet or even exceed your expectations! On behalf of everyone working here at the Highland House; please come back soon and don’t forget to recommend us to your friends and family. Warm regards, Aichane Agut, Location Manager
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Aichane, Hotel Management
Dear Mohan, Thank you for choosing the Highland House and for taking the time to share this generous 5 star rating with us and your fellow travellers. We trust your stay was enjoyable and comfortable and that you liked our well-appointed rooms, our friendly staff and the many excellent facilities on site.We look forward to welcoming you back soon and would be very grateful if you would recommend us to your family and friends.Warm regards, Aichane Agut, Location Manager
by A verified traveler
Posted 25 Aug 2024
Excellent property, close to all central areas in amsterdam, super clean and great staff. Would highly recommened.
Comment from Hotel Management
28 Aug 2024 by Aichane, Hotel Management
Dear Navaid, Wow - thank you for this amazing feedback. It makes me proud to see that you thoroughly enjoyed your stay at the Highland House and that our team members impressed you with their friendliness and attentiveness.I am glad that the cleanliness of our property met your standards and indeed our central location in the heart of Amsterdam is perfect for exploring the city! Your glowing recommendation means the world to us and I hope to welcome you back again in the not too distant future. Warm regards, Aichane Agut, Location Manager
by A verified traveler
Great Stay
Posted 22 Aug 2024 on HotelsHighland House was a great place to stay. It is in a great location. Service was excellent. Only downside is that the room was small.
Comment from Hotel Management
23 Aug 2024 by Aichane, Hotel Management
Dear Guest, We are thrilled that you found the Highland House a great place to stay.Your compliments about our excellent service are much appreciated and we agree that our central location is an advantage, within walking distance of everything that Amsterdam has to offer. The downside of a city centre hotel in the historic part of Amsterdam is that rooms might be smaller than the modern traveller is used to. Please come back and see us whenever you are in Amsterdam and in the meantime, we would love it if you would recommend us to your friends and family.Kind regards, Aichane Agut, Location Manager
by A verified traveler
Great
Posted 19 Aug 2024 on HotelsStunning stay. The room is very small but the location is worth it. We had three people in room it wasn’t bad but it was cozy. The pillows were rock hard like bolders(?) the bed and the AC were great though. I enjoyed the stay, the blue tooth speakers were phenomenal touch
Comment from Hotel Management
22 Aug 2024 by Aichane, Hotel Management
Dear Gabby, Thank you for sharing your review and we are glad to hear that you had a stunning stay with us at the Highland House. We agree that our location is a great advantage right in the centre of Amsterdam and we are thrilled that you found the Bluetooth speakers to be a phenomenal touch. We are very sorry to here that the pillows were not to your liking, our team is always on hand to address such issues immediately. In future, please do not hesitate to approach them and they will do their utmost to resolve it for you promptly.We hope to welcome you back for a future visit to explore more of Amsterdam's hidden gems and hope you will recommend us to your family and friends.Warm regards, Aichane Agut, Location Manager
by A verified traveler
AMS Bumped
Posted 18 Aug 2024 on Hotelsa hip comfortable hotel conveniently
located near the train station, surrounded by shopping and restaurants.
Comment from Hotel Management
19 Aug 2024 by Aichane, Hotel Management
Dear Corazon, Thank you for choosing the Highland House during your recent visit to the Netherlands. We are pleased that you found our hotel to be comfortable and as you well noted, we have an excellent location, close to Amsterdam Central Station and within walking distance of most of Amsterdam's tourist attractions, shopping areas and fantastic eateries and nightlife. We are thrilled that you rated us a perfect 10 out of 10 and we would be honoured if you would recommend us to your family and friends. We look forward to welcoming you back for another memorable stay.Warm regards, Aichane Agut, Location Manager
