Ratings based on 512 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 1 Nov 2024
by A verified traveler from Fullaton
Posted 17 Oct 2024
Great location
by A verified traveler
Posted 14 Oct 2024
Staff was very nice and friendly. I dont necessarily thi k the room was dirty but the look of the shower handle and sink made it seem like it is. Also the floor was a bit dirty so we only walked around with shoes on.
Honestly my biggest issue though was that you cant control air in your room. They had turned on the heat so the best we could do was open a window and i was sweating the whole time.
by A verified traveler from Edmonton
Posted 5 Oct 2024
It’s a 10 minute walk from the train station and in a quiet, foodie neighbourhood. We picked the perfect spot- and the resident cat greeted us!
by A verified traveler
Posted 5 Oct 2024
The desk staff were exceptional. Very helpful and one in particular went out of her way to help us. Thank you. Nice location, close to train and great dining
by A verified traveler
Posted 27 Aug 2024 on Hotels
by A verified traveler
Posted 26 Aug 2024 on Hotels
The hotel is in a perfect location! It has a lot of potential if it were better maintained & the staff more knowledgeable.
We booked with Hotels.com, & the photos led us to believe we reserved a room with a balcony; the only reason we chose the hotel, as an outdoor space was essential for our six-day stay. Upon arrival, we were informed our room did not have a balcony. Although the receptionist said they would look into the photos, we were not offered any compensation. We asked to change rooms, but all the rooms with balconies were already booked.
The hotel could really use a deep clean. The walls in the stairwell leading to the rooms are dirty, the place needs fresh paint, & the housekeeping staff needs improvement. Our bathroom had a musty smell, with moldy caulk around the shower. The sink did not drain properly, & the overflow pipe was taped up, which seemed to be the source of the bad odor. We mentioned this to reception, but nothing was done. The bathtub hadn't been cleaned from the previous guests, & despite bringing this to the staff’s attention, it was never cleaned, so we didn’t use it. The floors were “clean” except for the dust and dirt under the furniture, which looked like it was never moved, leaving dust on the wood floors.
Redeeming factors were the comfortable bed & the prime location. If the hotel improved its cleanliness, ensured the photos were accurate, & provided staff with more training, this place could be a gem! Truly not sure we would return.
by A verified traveler
Posted 26 Aug 2024 on Hotels
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Mary, Hotel Management
Dear Mrs. Tania,We would like to thank you for your review as well as staying with us.We hope you enjoyed your time here and that you had plenty of time to explore it.You are always welcome to visit us again!Kindest regards,The Bank Hotel team.
