Ratings based on 941 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Stef Bouterse, Front office Manager, Hotel Management
Beste Kweku, Hartelijk dank voor deze enthousiaste beoordeling.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Graag tot een volgende keer!Met vriendelijke groeten,Stef Bouterse, Front office Manager
by A verified traveler
Posted 15 Dec 2024
I liked the check in staff friendly approach and also check out.
I didnt like that they didnt explain you needed a voucher or ticket for the return shuttle to airport.
I even made a comment that i was looking at the airport shuttle times...at the desk.
It would have been helpful in this regard.
Comment from Hotel Management
16 Dec 2024 by Stef Bouterse, Front office Manager, Hotel Management
Dear Claire, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear that your stay with us left a positive impression.We are delighted that you appreciated the friendliness of our check in staff, our streamlined check out process, the impeccable cleanliness of your room, and the overall condition of our hotel. It is great that our room amenities contributed to a comfortable and enjoyable stay.However, we regret any confusion regarding the shuttle service to the airport. Our aim is to provide clear communication, and it seems we missed an opportunity to inform you properly about the need for a voucher or ticket. We appreciate you bringing this to our attention.Nonetheless, we are pleased that the service provided by our staff met your expectations, enhancing your overall experience with us.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Stef Bouterse, Front office Manager
by A verified traveler from East Palo Alto
Posted 9 Dec 2024
Nice
Comment from Hotel Management
11 Dec 2024 by Sharon Michieletti-Hilferink, Assistant to the Gen, Hotel Management
Dear Murat, Thank you very much for this kind review of your recent stay.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our 24/7 Kukimi Lobby Shop during your stay, which offers a unique selection of snacks, sandwiches, salads, hot meals, and drinks that can be enjoyed in your room or our welcoming lobby area.We look forward to seeing you again soon.Best regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 9 Dec 2024
It was a great clean hotel with lots to offer. The only thing I didn’t like is that the hot tub was not very hot if that’s what you were expecting when booking! The sauna and pool are very nice though. The kitchen cooks very well but they randomly don’t have food for you on the weekend except for a breakfast buffet which was a letdown. The buffet was still very delicious.
Comment from Hotel Management
11 Dec 2024 by Sharon Michieletti-Hilferink, Assistant to the Gen, Hotel Management
Dear Morgan, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the impeccable cleanliness of our hotel, along with the enjoyable experience provided by our sauna and swimming pool. These amenities, including the indoor pool which is heated to a cozy 28 degrees, are part of our commitment to offer a relaxing atmosphere for our guests.However, we regret to hear that the temperature of the hot tub did not meet your expectations. We also understand your disappointment regarding the availability of our kitchen offerings during the weekend. We strive to provide a variety of dining options for our guests at all times, and your feedback is valuable as we continue to enhance our services.Nonetheless, it is great that you found our continental breakfast buffet to be delicious, starting your day on a high note. We also take pride in the positive remarks about our room amenities, which include comfortable bedding with mattresses updated as recently as 2017 on some floors, a 32-inch flat-screen TV with satellite channels, and individual controlled air conditioning in all rooms.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Sharon Michieletti-Hilferink, Assistant to the Gen, Hotel Management
Dear Douglas, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Sharon Michieletti-Hilferink, Assistant to the Gen, Hotel Management
Beste gast, Bedankt voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groet,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 4 Dec 2024
Great option if you need to bridge a night before your flight departure or after your flight arrival.
Comment from Hotel Management
11 Dec 2024 by Sharon Michieletti-Hilferink, Assistant to the Gen, Hotel Management
Dear Bert, Thank you very much for this kind review of your recent stay.We are delighted that you enjoyed the convenience of our location, the cleanliness of your room, the overall condition of our hotel, the level of service provided, and the amenities during your stay. Our team strives to maintain a high standard of accommodation, and it's reassuring to hear that these efforts have positively impacted your experience with us.We look forward to seeing you again soon.Best regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler from Gold Coast
Posted 1 Dec 2024
It was very average
Comment from Hotel Management
2 Dec 2024 by Sharon Michieletti-Hilferink, Assistant to the Gen, Hotel Management
Dear Bruce,Thank you for taking the time to share your feedback.We regret to hear that your stay did not meet your expectations in terms of room cleanliness, hotel upkeep, and the service provided. We understand how crucial a well-maintained environment and excellent service are to an enjoyable stay. We strive to offer impeccable cleanliness and condition in all our rooms; thus, we are disappointed to learn about your perception. Our housekeeping team works diligently to ensure that each guest enters a clean and comfortable room, and our staff is trained to deliver the highest level of service. Your comments will be discussed internally as we seek to improve our guests' experiences. Regarding our facility's upkeep, we constantly aim to maintain our premises to the highest standards and will look into any areas that may need attention. We apologize for any inconvenience you may have experienced and truly value your feedback as it helps us to enhance our services.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Sharon Michieletti-Hilferink, Assistant to the Gen, Hotel Management
Beste Kristy,Bedankt voor het delen van uw ervaring.Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.Hopelijk mogen we u nogmaals verwelkomen voor een betere ervaring. Met vriendelijke groeten,Sharon Michieletti-Hilferink, Assistant to the General Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Sharon Michieletti-Hilferink, Assistant to the Gen, Hotel Management
Dag Peter,Bedankt voor het delen van uw ervaring.Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.Graag verwelkomen we u nogmaals voor een gegarandeerd betere ervaring.Hartelijke groeten,Sharon Michieletti-Hilferink, Assistant to the General Manager
