Ratings based on 979 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Well, number one the picture that they have on Expedia is completely incorrect. It looked nothing like that. THERE IS NO BATHROOM in the room, only shared at the end of the hall and shower down the stairs. No peep hole on doors so a little sketchy. Heat didn't work first day because it was broken and then they fixed it. Only one pillow in bed and no extra blankets. The location is the only good thing about this place. Like the picture on Expedia is a catfish.
Comment from Hotel Management
4 Dec 2024 by Nana, Hotel Management
Dear Allison, Thank you for sharing your experience. As a boutique hotel, each of our rooms has its own unique character. While many rooms have private bathrooms, the room you booked includes shared facilities, which is noted in our listing. We will review this to ensure it’s communicated more clearly.We apologize for the heating issue on your first day and appreciate your patience as we resolved it. We’ve also noted your comments about additional bedding and security features like peepholes, and we’ll take steps to address these concerns.We are glad you enjoyed our location and value your feedback as it helps us improve. We hope to welcome you back for a better experience in the future.Warm regards,Quentin Arrive Hotel TeamFront Desk - Nana.
by A verified traveler
Posted 25 Nov 2024
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Comment from Hotel Management
26 Nov 2024 by Nana, Hotel Management
Dear Jason,We greatly appreciate your positive feedback! It’s fantastic to know that you enjoyed your time at Quentin Arrive. We strive to create memorable experiences for all our guests, and we are thrilled that we succeeded during your stay. Hope to see you again soon!Warm regards,Quentin Arrive Hotel Team.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Nana, Hotel Management
Dear Kate, Thank you so much for taking the time to rate your stay with us! We're thrilled to see you enjoyed your time here and were able to meet your expectations.Your rating means a lot to us, and it motivates our team to keep delivering the best possible experience for our guests. If there is anything we can improve upon to make your next stay even more memorable, we’d love to hear from you!We hope to welcome you back soon and provide you with an even more exceptional stay next time.Warm regards,Quentin Arrive Team, Front desk- Nana.
by A verified traveler from miami
Posted 12 Oct 2024
The worst hotel I have ever stayed in my life, the bathroom is shared, you have to pay to have an upgrade, it's terrible, you can hear every step you take, it doesn't have an elevator, the stairs are terrible, I don't recommend it.
Comment from Hotel Management
23 Oct 2024 by Nana, Hotel Management
Dear Rosibert,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your thoughts.We understand that the shared bathroom and lack of an elevator were significant inconveniences during your stay. However, we strive to ensure that our guests are fully informed about these features in the room type description before booking. Your comments regarding noise and the stairs are also noted, and we will look into how we can improve these aspects for future guests.We sincerely apologize for any discomfort you experienced, and your feedback helps us identify areas for improvement.Thank you again for your review, and we hope to have the chance to welcome you back in the future under better circumstances.Warm regards,Quentin Arrive Hotel Team, Front desk- Nana
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Nana, Hotel Management
Dear Art Prickett, Thank you for your recent stay and for taking the time to rate your experience with us. We’re glad to have had the opportunity to host you and hope you had an overall pleasant stay.We look forward to welcoming you back in the future for an even more enjoyable visit!Warm regards,Quentin Arrive Hotel Team, Front desk - Nana
by A verified traveler
Posted 26 Sep 2024 on Hotels
There is no elevator only stairs and the stairs is very narrow. No hot water kettle in room. But close conveniently close to bars and night and city.
Comment from Hotel Management
2 Oct 2024 by Sepehr, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We’re truly sorry that your stay did not meet your expectations. While we are happy that you found our location convenient for exploring the city and nearby nightlife, we understand your frustration with the lack of an elevator and the narrow stairs.Your suggestion regarding the kettle is much appreciated, and we will consider it as we continuously work to improve our guests' experience.We hope you might give us another opportunity in the future to provide a more comfortable stay.Best regards,Quentin Arrive Hotel Supervisor, Sepehr.
by A verified traveler
Posted 26 Sep 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by Sepehr, Hotel Management
Dear Jamil,Thank you for taking the time to leave a rating. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us and We hope to have the opportunity to welcome you again and provide a better experience in the future.Best regards,Quentin Arrive Hotel Supervisor, Sepehr.
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by Sepehr, Hotel Management
Dear Karl,Thank you so much for your wonderful review! We are delighted to hear that you had a great stay with us at Quentin Arrive. Our team works hard to provide the best experience possible, and your kind words mean a lot to us. We look forward to welcoming you back in the future.We look forward to welcoming you back soon!Best regards,Quentin Arrive Hotel Supervisor, Sepehr.
by A verified traveler
Posted 11 Sep 2024
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Comment from Hotel Management
2 Oct 2024 by Sepehr, Hotel Management
Dear Rebecca,Thank you for your feedback and for taking the time to rate your stay. We're glad to see that you had an overall positive experience, but we understand there may be areas where we can improve, and We hope to welcome you back in the future!Best regards,Quentin Arrive Hotel Supervisor, Sepehr.
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Sepehr, Hotel Management
Dear Miklos,Thank you so much for your perfect rating! We're thrilled to hear you had a great stay with us. We hope to welcome you back again soon!Warm regards,Quentin Arrive Hotel Supervisor, Sepehr.
