Ratings based on 634 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Nice and quiet area which is 15 mins to Central station.
The spa was a wonderful way to relax after a day of exploring. Clean and great breakfast selection
by A verified traveler
Posted 4 Nov 2024
Fantastic
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 24 Oct 2024
Love it, been before and coming back. Thank you.
by A verified traveler
Posted 18 Oct 2024
Though it was a nice hotel I share previous guests about it being dark and dingy room.
The bed was awful too felt like I was falling off it every time I got up very small.
Friendly staff though and easy to get to the centre with tram.
The breakfast is okay but not worth £25
Comment from Hotel Management
21 Oct 2024 by Sophie - Guest Relations, Hotel Management
Dear Gavin,Thank you for your feedback and for highlighting the friendliness of our staff and the convenience of the tram to the city center. We're sorry to hear that the room and bed did not meet your expectations. We have shared your valuable feedback with the restaurant team in order to review our procedures and ensure we exceed our guests’ expectations at all times.Hopefully we will get a chance to welcome you back again in the future for a better experience.With kind regards,
by A verified traveler
Posted 17 Oct 2024
by A verified traveler
Posted 10 Oct 2024
The room dark and dirty not worth the money at all took the wellbeing room
Comment from Hotel Management
14 Oct 2024 by Sophie - Guest Relations, Hotel Management
Dear Carine,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Cleanliness and comfort are priorities for us, and we regret that the condition of the room fell short during your stay.Your comments will be shared with our housekeeping manager to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Kind regards,
