Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Hilal Kocatepe - Operations Supervisor, Hotel Management
Dear Garret, Thank you very much for this kind review of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,Hilal Kocatepe - Operations Supervisor
by A verified traveler
Posted 3 Nov 2024
Really close to transport links to Centraal, also a nice 15 minute walk to Sloterdijk station. Lovely hotel, will stay again.
Comment from Hotel Management
4 Nov 2024 by Hilal Kocatepe - Operations Supervisor, Hotel Management
Dear Judd, Thank you very much for this kind review of your recent stay.It's truly rewarding to hear that your stay at ibis Amsterdam City West was so enjoyable.We are delighted that you appreciated the convenient location with easy transport links to the city center, our high standards of room cleanliness, and the attentive service provided by our staff. It is great that our hotel's condition and the amenities available in your room contributed positively to your experience. Our team strives to ensure that every guest has a comfortable and satisfying stay, and your feedback confirms the efforts we put in daily.We look forward to seeing you again soon.Best regards,Hilal Kocatepe - Operations Supervisor
by A verified traveler
Posted 25 Oct 2024
Stayed just outside the city good busses remember to check in and also out with your bank card
Comment from Hotel Management
30 Oct 2024 by Hilal Kocatepe - Operations Supervisor, Hotel Management
Dear Karen, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the convenient location of our hotel with easy access to public transportation, including the nearby bus that connects to the city center. It is great that you found our room amenities to be satisfactory, with our modern decor and Sweet Beds designed for your comfort.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Hilal Kocatepe - Operations Supervisor
by A verified traveler
Posted 23 Aug 2024
Odd people wandering about the area, we even had panhandlers come up to us while sitting at tables outside the property asking for money. Others were obviously sizing us up to see if we were gullible (which we are not). Very unpleasant!
Comment from Hotel Management
25 Aug 2024 by Hilal Kocatepe - Operations Supervisor, Hotel Management
Dear Edward, Thank you for taking the time to share your review.We are delighted that you appreciated the cleanliness of your room, the overall condition of our hotel, and the amenities we provide. It is always rewarding to hear such positive comments about the efforts our team makes to maintain our high standards.However, we regret to hear about your discomfort regarding the individuals you encountered outside of our hotel. We understand how this can impact the experience of our guests, and we are always looking for ways to enhance our guest's safety and comfort.Finally, we are pleased that our service met your expectations. Our staff takes great pride in offering a warm and efficient service to all our guests. We hope that our convenient location, just a short bus ride from the city center, provided you with easy access to explore and enjoy Amsterdam.We hope we will have the opportunity to see you again in the future. Best regards,Hilal Kocatepe - Operations Supervisor
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Dear Matthew, Thank you very much for this kind review of your recent stay.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our unique bike rental service, which allows guests to explore Amsterdam like a true local.We look forward to seeing you again soon.Best regards,Hilal Kocatepe - Operations Supervisor
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Hilal Kocatepe - Operations Supervisor, Hotel Management
Beste Laurie,Hartelijk dank voor uw beoordeling!Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Groetjes!Hilal Kocatepe - Operations Supervisor
by A verified traveler
Posted 6 Aug 2024
Not a terrible hotel, but i have stayed in far better here for less money. There was a horrible smell as you enter the main reception and go towards the lifts.
I will not be returning to this hotel
Comment from Hotel Management
9 Aug 2024 by Hilal Kocatepe - Operations Supervisor, Hotel Management
Dear Michele,Thank you for taking the time to share your feedback.We are pleased that you found our service to be of a high standard, as our team always strives to provide a warm, welcoming environment for our guests.However, we sincerely apologize for the unpleasant odor you encountered upon entering our hotel. We understand how this could have impacted the overall impression of your stay. Our neighbours were recently working on the sewer which may have contributed to this issue, and we are sorry for any inconvenience caused. Concerning the room cleanliness and amenities, we aim to provide a spotless and comfortable environment for all our guests, and it is clear we missed the mark during your visit. We value your input and it will be used to improve our guest experience.Our hotel is conveniently located with easy access to public transportation, allowing for a quick journey to the heart of Amsterdam and its shopping areas. We hope this aspect of our location, along with our friendly service, will encourage you to reconsider staying with us in the future.We hope to have the opportunity to better serve you when your travels bring you back to Amsterdam.Warm regards,Hilal Kocatepe - Operations Supervisor
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Manager, Hotel Management
Beste Robert, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hilal Kocatepe - Operations Supervisor
by A verified traveler
Posted 31 Jul 2024
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Comment from Hotel Management
2 Aug 2024 by Hilal Kocatepe - Operations Supervisor, Hotel Management
Beste gast, Bedankt voor uw mooie beoordeling.Het doet ons plezier te vernemen dat uw verblijf bij ons naar wens was.We hopen dat u tijdens uw verblijf de gelegenheid heeft gehad om te genieten van onze unieke 'Sweet Beds', ontworpen voor een uiterst comfortabele slaapervaring.We hopen u in de toekomst opnieuw te mogen verwelkomen.Hilal Kocatepe - Operations Supervisor
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Hilal Kocatepe - Operations Supervisor, Hotel Management
Beste Cristian, Hartelijke dank voor deze enthousiaste beoordeling.Wat leuk dat u een aangenaam verblijf had bij ons en dat u tevreden was met onze bediening en uw kamer.Graag tot een volgende keer!Met vriendelijke groeten,Hilal Kocatepe - Operations Supervisor
