Ratings based on 250 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Beautiful waterfront property near downtown Amsterdam, right next to the Pontsteiger ferry stop. Westerpark is easily walkable which is a nice change of pace from the city centre. Plenty of cafes, restaurants and shops with significantly less tourist traffic!
Staff was extremely helpful and accommodating!
Note all rooms are on the ground level, and wifi was spotty likely because of all concrete pillars. Rooms are also typically small like most European city centre hotels
Comment from Hotel Management
26 Nov 2024 by Hande, Hotel Management
Thank you for your fantastic review, Dominic! We're thrilled to hear that you enjoyed our beautiful waterfront location and the helpfulness of our staff. We appreciate your feedback and will consider it for future improvements. We look forward to welcoming you back to Hotel Pontsteiger soon! Best regards, Team Hotel Pontsteiger
by A verified traveler from Victoria
Posted 7 Sep 2024
Great location near the harbour in Westerpark. Walking distance to lots of shops and on convenient transit route. Unit very clean and staff helpful BUT AC system in our section of hotel not working after first day. Temp very hot and uncomfortable even with 2 fans running. Difficulty sleeping at night and because it was a fix for contractor problem wasnt resolved during our 3 nite stay because it happened on a weekend. Staff helpful as best they could. Shout out to Olena for being very gracious despite issue.
Comment from Hotel Management
11 Sep 2024 by Diego, Hotel Management
Thank you for your feedback. We’re glad you liked our location and found the unit clean, with helpful staff. We apologize for the issue with the AC and the discomfort it caused during your stay. We understand how frustrating this must have been, especially with the timing over the weekend. We’ll work on resolving these issues more swiftly in the future. We appreciate your kind words about Olena and will ensure your feedback helps us improve.
by A verified traveler
Posted 26 Aug 2024
The staff were incredible! They also managed to organize a small surprise for my wife which was really appreciated. Location is great and rooms are really comfortable!
Comment from Hotel Management
27 Aug 2024 by Diego, Hotel Management
Thank you for the fantastic review, Jerus! We’re delighted you enjoyed the surprise we organized for your wife and found our staff, location, and rooms to your liking. Your kind words mean a lot to us. We look forward to welcoming you back
by A verified traveler
Posted 25 Apr 2024 on Hotels
Amazing view of the river, very clean and spacious room, excellent house keeping. Will definitely stay again
Comment from Hotel Management
27 Apr 2024 by Hotel Pontsteiger, Hotel Management
Dear Phil,Thank you for sharing your experience! We're happy to hear that you enjoyed the amazing view of the river, as well as the cleanliness and spaciousness of your room. It's great to know that our housekeeping exceeded your expectations. We can't wait to welcome you back for another wonderful stay! Kind regards –Jenna Team Hotel Pontsteiger
by A verified traveler
Posted 26 Feb 2024
We enjoyed our stay here, friendly and helpful staff, and convenient location. Like the concrete ceilings and industrial feel. The room did not have a fridge nor a curtain on the shower so there was a cold breeze while I showered. Windows don’t open.
Comment from Hotel Management
28 Feb 2024 by Tim Hotel Pontsteiger, Hotel Management
Thank you for your review and for choosing to stay with us. We're pleased to hear that you enjoyed our friendly and helpful staff, as well as our convenient location. We appreciate your feedback regarding the room amenities and have noted your comments about the lack of a fridge and curtain on the shower. Please be informed that the windows in our rooms are fixed for safety reasons and to maintain a non-smoking environment throughout the hotel. We apologize for any inconvenience this may have caused during your stay. Please know that we take your feedback seriously and will use it to improve our services. We hope to have the opportunity to welcome you back in the future. If you have any further concerns or requests, please don't hesitate to let us knowKind regards,Tim Team Hotel Pontsteiger
by A verified traveler
Posted 8 Dec 2023
Lovely hotel
Comment from Hotel Management
17 Feb 2024 by Diego Team Hotel Pontsteiger, Hotel Management
Hi Aaliyah,Thank you for your wonderful review! We're delighted to hear that you found our hotel lovely. We look forward to welcoming you back for another fantastic experience in the future.Best regards,
by A verified traveler
Posted 11 Nov 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by Taisiia , Hotel Management
Dear Kathryn, Thank you a lot for choosing us for your stay and being honest about your experience at Hotel Pontsteiger. Shall you pass by Amsterdam in the future, we will be more than happy to host you again!Kind regards,TaisiiaTeam Hotel Pontsteiger
by A verified traveler
Posted 7 Oct 2023
Comment from Hotel Management
28 Oct 2023 by Kind regards,, Hotel Management
Dear Ms Fiona,Thank you for posting a review about your stay in Hotel Pontsteiger. We are sorry to see that you had a negative experience regarding your stay. We will share your feedback with the management.If travel brings you back to Amsterdam, we would be very happy to welcome you again.With kind regards.Team Hotel Pontsteiger
by A verified traveler
Posted 3 Oct 2023
Staff are very great and helpful
Comment from Hotel Management
3 Oct 2023 by Kind regards,, Hotel Management
Dear Mr/Ms Pascale,Thank you for posting a review about your stay in Hotel Pontsteiger. We are happy to hear that you gave our hotel a 4. Thank you for the nice compliments about the staff, we will share them with our colleagues. If travel brings you back to Amsterdam, we would be very happy to welcome you again.With kind regards.Team Hotel Pontsteiger
by A verified traveler
Posted 10 Sep 2023
Comment from Hotel Management
11 Sep 2023 by Kind regards,, Hotel Management
Dear Mr/Ms Majid,Thank you for posting a review about your stay in Hotel Pontsteiger. If travel brings you back to Amsterdam, we would be very happy to welcome you again.With kind regards.Team Hotel Pontsteiger
