Ratings based on 1,120 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
The hotel is in a good location and has a useful little shop downstairs, checking in was quick and easy with the self check in service and the room was clean.
However, we had the following problems:
- on one side of the bed the plug socket did not work
-there is no conditioner for hair
-plastic bin liners were left in the room by the cleaner
-the room (executive suite) looked a lot bigger in the pictures
-the room smelt of damp
-the wifi cuts out often
-no mini fridge
Comment from Hotel Management
2 Jan 2025 by Rob Hemmes General Manager, Hotel Management
Dear Nigella,Thank you for sharing your detailed review with us. We are pleased to hear that you appreciated our hotel's location, the convenience of our check-in service, and the cleanliness of your room.We apologize for the issues you encountered during your stay. We are currently reviewing the functionality of room amenities such as plug sockets and Wi-Fi connectivity to enhance the guest experience. Your comments regarding the lack of a mini fridge and hair conditioner are valuable and will be considered as we work on improving our offerings.We hope you will consider staying with us again, as we continue to strive for excellence and address the areas of concern you have highlighted.Warm regards,Rob HemmesGeneral Manager
by A verified traveler
Posted 31 Dec 2024
I was travelling with my 19 year old son. The room was lovely but it felt more like a room for a couple. The breakfast was lovely, plenty to choose from and the staff were very friendly. The location was perfect for our two night stay. I only wish I had booked a canal view as the view at the back was not so good, but it was quiet which we were grateful for after long days exploring Amsterdam.
Comment from Hotel Management
2 Jan 2025 by Rob Hemmes General Manager, Hotel Management
Dear Sharon,Thank you for sharing your experience with us.We are pleased to hear that you found the room lovely and enjoyed our breakfast selection, as well as the friendly staff and ideal location. We appreciate your understanding regarding the room setup and are glad that the quietness of your accommodation added to your comfort.Your feedback is invaluable as we strive to enhance our guest experiences, and we look forward to welcoming you back, perhaps with a canal view next time.Warm regards,Rob HemmesGeneral Manager
by A verified traveler
Posted 31 Dec 2024
The eden was fab, comfortable beds ,spotless , very friendly staff, great breakfast, everything on your door step, i great wee touch i have never seen before was a ice machine in hallway so you can fill your ice bucket up brilliant loved it, highly recommend the eden.
Comment from Hotel Management
2 Jan 2025 by Rob Hemmes General Manager, Hotel Management
Dear Sharon,Thank you for your glowing review.We are delighted to hear that you found your stay at Eden to be comfortable and enjoyable, with special mention of our spotless accommodations, friendly staff, and great breakfast.It is also wonderful to know that you appreciated the unique touch of our ice machine in the hallway.We are committed to maintaining high standards of service and amenities and your recommendation means a lot to us.We look forward to welcoming you back in the future.Warm regards,Rob HemmesGeneral Manager
by A verified traveler
Posted 30 Dec 2024
Better options in area.
Comment from Hotel Management
31 Dec 2024 by Rob Hemmes - General Manager, Hotel Management
Dear Iris,Thank you for sharing your thoughts with us.We regret to learn that your experience did not meet your expectations in terms of cleanliness, amenities, and property conditions and facilities. Please be assured that we are committed to making improvements in these areas.We value your feedback and hope to have the chance to welcome you back in future for an enhanced stay.Sincerely,Rob HemmesGeneral Manager
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Rob Hemmes General Manager, Hotel Management
Dear Jeff,Thank you for sharing your positive review with us.We are delighted to hear that you were pleased with the cleanliness, our staff and service, as well as the condition of our facilities. Your kind words are truly appreciated.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Rob HemmesGeneral Manager
by A verified traveler
Posted 28 Dec 2024
Staff was very friendly and courteous.
Comment from Hotel Management
29 Dec 2024 by Rob Hemmes General Manager, Hotel Management
Dear Chandramauli,Thank you for sharing your positive experience with us. We are pleased to hear that you found our staff to be friendly and courteous. Your compliments regarding the cleanliness, amenities, and overall property conditions are greatly appreciated. We are committed to maintaining high standards and continually improving to ensure our guests have exceptional stays. We look forward to welcoming you back in the future.Warm regards,Rob HemmesGeneral Manager
by A verified traveler
Posted 25 Dec 2024
Very impressed
Comment from Hotel Management
26 Dec 2024 by Rob Hemmes - General Manager, Hotel Management
Dear Tom,Thank you for your positive feedback.We are delighted to hear that you were very impressed with the cleanliness, staff and service, amenities, and the condition of our facilities.Your satisfaction is our top priority, and we are pleased to know that we met your expectations.We look forward to welcoming you back for another exceptional stay.Sincerely,Rob HemmesGeneral Manager
by A verified traveler
Posted 24 Dec 2024
Stopped at the Eden hotel about 6 years was really nice ,has since had a full refurbishment and is even better, very clean , quiet and super friendly staff and welcoming environment for visitors to the city .
Comment from Hotel Management
24 Dec 2024 by Rob Hemmes - General Manager, Hotel Management
Dear Simon John,Thank you for your kind review of Eden Hotel. We are delighted to hear that you found our hotel to be clean and welcoming, and that the refurbishment has enhanced your experience. It is wonderful to know that our staff's friendliness and the welcoming environment contributed positively to your stay. We appreciate your compliments on our amenities and property conditions.We look forward to welcoming you back for another enjoyable visit in the future.Sincerely,Rob HemmesGeneral Manager
by A verified traveler
Posted 21 Dec 2024
Great location, modern furnishings, extremely comfortable and safe. Great reception and bar staff.
Comment from Hotel Management
22 Dec 2024 by Rob Hemmes General Manager, Hotel Management
Dear Donna,Thank you for your kind review.We are delighted to hear that you found our location convenient and our furnishings modern and comfortable. It is wonderful to know that you felt safe during your stay and that our reception and bar staff made a positive impression on you. We appreciate your compliments on the cleanliness, service, amenities, and property conditions.Your feedback encourages us to maintain our high standards and we look forward to welcoming you back in the future.Warm regardsRob HemmesGeneral Manager
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Rob Hemmes General Manager , Hotel Management
Dear Lisa,Thank you for your exceptional review.We are delighted to hear that you had such a positive experience with us.We look forward to welcoming you back for another outstanding stay.Sincerely,Rob Hemmes General Manager
