Ratings based on 962 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Nicolas, Hotel Management
Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you had a positive experience with us. Your feedback means a lot and helps us continue to improve.If there’s anything we could do to make your experience a 5-star one, please don’t hesitate to share your thoughts. We’re always looking to go above and beyond for our customers.
by A verified traveler
Posted 13 Dec 2024
Close to Ferry
Comment from Hotel Management
13 Dec 2024 by Nicolas, Hotel Management
Thank you so much for your fantastic 5-star review! We're thrilled to hear you enjoyed our convenient location near the ferry. It’s wonderful to know that DoubleTree by Hilton Amsterdam NDSM Wharf met your expectations. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 1 Dec 2024
Great Hotel and Staff will definitely stay here again on my next trip to Amsterdam.
Comment from Hotel Management
2 Dec 2024 by Nicolas, Hotel Management
Dear Julian,Thank you very much for your feedback! We are glad to hear that you enjoyed your stay with us and look forward to seeing you again on your next trip to Amsterdam!Kind regards
by A verified traveler
Posted 11 Nov 2024
Staff was amazing and accommodating. Location is perfect to everything. Just be sure to take the F4 ferry from central to the hotel. Puts you within steps away from the hotel
Comment from Hotel Management
11 Nov 2024 by Nicolas, Hotel Management
Thank you very much for your feedback!We are very glad to see that you enjoyed your stay with us. Our location is very well linked and we really appreciated that you liked it.If you have some suggestions to make improvements, please do not hesitate to contact us!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Nicolas, Hotel Management
Dear John,Thank you very much for your feedback!Your rating of 5 out of 5 means that you enjoyed your stay with us. If you have any suggestions for improvements, please do not hesitate to let us know.In the meantime, we hope to welcome you back again soon!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Nicolas, Hotel Management
Thank you so much for your feedback! We’re thrilled to see that you had a great experience, and we’re grateful for your support. If there’s anything more we can do for you, please don’t hesitate to let us know!
by A verified traveler
Posted 1 Oct 2024
I don’t know where to start. Samuel at the front desk took a personal interest in our stay. He went beyond to accommodate our needs. The restaurant had the best burger in Amsterdam and the service there was exceptional as well. We have stayed at 5 star hotels and they could not match the kindness and competence of this staff. Thank you for all you did for us and for making our stay special. Bravo
Comment from Hotel Management
2 Oct 2024 by Nicolas, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that Samuel at the front desk made such a positive impact on your stay and that you enjoyed the best burger in Amsterdam at our restaurant. Our team strives to provide exceptional service, and it’s wonderful to know that we exceeded your expectations.We appreciate your compliments regarding our staff's kindness and competence. It means a lot to us to know we were able to make your stay special. We hope to welcome you back soon for another memorable experience!
by A verified traveler from Schenectady
Posted 27 Sep 2024
A nice, clean and updated hotel with friendly staff and quick service. The area around the hotel was a bit dirty and weird though.
Comment from Hotel Management
27 Sep 2024 by Nicolas, Hotel Management
Thank you for your kind words about our hotel! We’re thrilled to hear that you enjoyed the cleanliness, updates, and friendly service provided by our staff. Your feedback about the surrounding area is important to us, and we appreciate your honesty. We are continually working to enhance the guest experience, and your comments will help us address any concerns. We hope to welcome you back for another stay soon!
by A verified traveler
No room available when checking in
Posted 20 Sep 2024 on HotelsUpon checking in, we were told our room's air-conditioning was broken. We were traveling with 3 other couples, whose rooms were all unaffected. We were given to option of moving to another hotel 15 minutes away. This was not acceptable as we had reservations for the Ann Frank tour and would have missed it do to the time of arrival to the offered hotel, not to mention being separated from out group. After being told many times there was not room available, I was clearly very disappointed, it was then another employee gave us a room. I understand maintenance issues happen, but I believe a room was available, but was being reserved as it was an upgrade from the room I had booked. We were also told that rooms were overbooked.
Comment from Hotel Management
21 Sep 2024 by Nicolas, Hotel Management
Thank you for bringing this matter to our attention. We deeply regret the inconvenience you experienced during your stay with us. Please accept our sincerest apologies for the disruption caused by the air-conditioning issue in your room.We understand how disappointing and frustrating this situation must have been, particularly after being informed that no rooms were available, only to later be provided with one. We assure you that this was not our intention, and we are committed to addressing this internally to ensure such incidents do not occur in the future.We also apologize for any confusion regarding room availability and overbooking. Your feedback is crucial in helping us improve our services and prevent similar occurrences.We hope you will consider giving us another opportunity to demonstrate the high standards of service we strive to uphold. Thank you for your understanding and patience.
by A verified traveler
Posted 19 Sep 2024 on Hotels
Comment from Hotel Management
19 Sep 2024 by Marcello, Hotel Management
Dear Richard, We are sorry to hear that your stay did not go well. Would you mind providing us with your negative thoughts on the matter? Our first goal is to try to be close to the guest and know where we were not efficient. Please feel free to contact us with anything you would like to share!Best, Marcello Front Office
