Ratings based on 142 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Much larger than expected! We really enjoyed our stay here.
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 3 Oct 2024
The rooms were very comfortable, and good use of space. Also have all the amenities you would need from An apartment. Location is great. Only downside, WiFi in room 10 at the bottom room does not work and there is no reception.
by A verified traveler
Posted 8 Sep 2024
Great small apartment in good location
Comment from Hotel Management
11 Sep 2024 by Diego, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed the apartment and its location. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 31 Jul 2024
The space was not very clean - the carpet was very stained and damage was visible throughout the apartment. Beds were comfortable and bathrooms were clean and well equipped. We also had to sit and wait for instructions to be emailed to us even beyond the check in time, even though the property was clean and ready for us to use. There is no luggage storage onsite, and the recommended option for storage is all the way across town, which is really inconvenient.
Comment from Hotel Management
14 Aug 2024 by Diego - Team De Jonker Urban Studios & Suites, Hotel Management
Hi Monique, Thank you for your feedback. We’re sorry for the cleanliness issues and check-in delays. As a self-service loft hotel, Jonker's limited direct service is part of our model. We’ll review luggage storage options to improve convenience. We appreciate your comments and hope to better serve you in the future.
by A verified traveler
Misleading number of rooms / beds
Posted 22 Jul 2024 on HotelsMy biggest issue with the stay is that we reserved a 2 bedroom suite with 1 king bed in the first room and 2 single beds in the second room. The room we got had 1 kind bed, 1 single bed and a sofa sleeper in the common room. This basically forced us into not having a functional common room. The hotels.com website CLEARLY lists this property has having 2 bedrooms / 1 king and 2 single beds in each room. This is the primary reason we booked at De Jonker and were very disappointed to not have the option we paid for. The onsite person said this configuration does not exist.
The other issue we had is the lack of ability to store our luggage while we waited for check in. It cost us an additonal 25 euro to taxi from the 'sister property' where we were able to store our bags. It was time consuming, costly and very inconvenient. Thankfully, I checked with the properly first to see what the check in process would be, otherwise it would have been twice as expensive and time consuming.
Comment from Hotel Management
14 Aug 2024 by Diego - Team De Jonker Urban Studios & Suites, Hotel Management
Hello Eric, thank you for your feedback! We apologize for the confusion about your room. Our Deluxe Suite is listed with a king-size bed and either a twin bed or sofa bed in each room. As De Jonker is a self-service loft hotel, some services may differ from traditional hotels. We also regret the inconvenience with luggage storage and will work to improve this. Thank you for your feedback.
by A verified traveler from Lakewood
Posted 16 Jul 2024 on Travelocity
Comment from Hotel Management
28 Aug 2024 by Diego, Hotel Management
Thank you for the perfect rating, Marilyn! We’re thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon!
by A verified traveler
Great value in good location
Posted 14 Jul 2024 on HotelsReally good value for a two bedroom suite in an excellent location by Artis Zoo. Rooms were cosy and comfortable with a small kitchenette and sitting area. Would stay again!
Comment from Hotel Management
28 Aug 2024 by Diego, Hotel Management
Thank you for the perfect score, Mayuree! We’re delighted you enjoyed the value, location, and comfort of our two-bedroom suite. It’s great to hear you found the kitchenette and sitting area cozy and convenient. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by Hande, Hotel Management
Thank you for your feedback. We appreciate your rating and are always looking to improve our services. We hope to have the opportunity to exceed your expectations on your next visit. Best regards, Hande - Team De Jonker Urban Studios & Suites
by A verified traveler
Posted 7 Jul 2024
Suite was great for a group of friends. Good brunch places nearby. Easy qr code system
Comment from Hotel Management
8 Jul 2024 by Hande, Hotel Management
Thank you, Jenny, for your perfect rating and fantastic feedback. We're thrilled to hear that our suite was ideal for your group of friends and that you found some great brunch spots nearby. Our QR code system is designed to enhance convenience for all our guests, and we're pleased it worked smoothly for you. We look forward to welcoming you and your friends back to De Jonker, for another enjoyable stay! Warm regards, Hande - Team De Jonker Urban Studios & Suites
