Ratings based on 581 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 26 Dec 2024
The hotel is impeccably clean and modern, with everything in the room conveniently controlled by an iPad. The sleek, updated design adds to the overall comfort. The food is exceptional—there’s no need to dine out, as the quality and prices are excellent. The staff are outstanding—courteous, accommodating, and truly go above and beyond. Special thanks to Ada, who took exceptional care of us from check-in to our final dinner. She is an absolute gem and a true asset to the hotel. Highly recommend!
Comment from Hotel Management
27 Dec 2024 by Diana, Hotel Management
Dear citizen Juhainah,Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it. I want to thank you as well for giving a shout-out to our team, especially Ada - your greeting will be passed on to her. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review, we can really feel you are a 100% match to our concept and really understands the reason behind it.Looking forward to welcoming you back soon.Safe travels and all the best,citizenM Amstel Amsterdam team
by A verified traveler
Posted 20 Dec 2024
Very clean, and super staff!
Comment from Hotel Management
27 Dec 2024 by Diana, Hotel Management
Dear citizen Nancy,Thank you for taking the time and leaving us this outstanding review - we appreciate your kind words and for giving a shout-out to our team. Looking forward to welcoming you back soon!Best regards,citizenM Amstel Amsterdam team
by A verified traveler
Posted 7 Dec 2024
Staff was very helpful. Allowed early check in
Offered complimentary breakfast on a small issue with the room
Next to metro. Restaurant had reasonable prices for breakfast and food. Highly recommended
Comment from Hotel Management
9 Dec 2024 by Isabella, Hotel Management
Hi citizen Haresh,Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it and the company of our ambassadors who are the true soul of citizenM. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review, we can really feel you are a 100% match to our concept and really understands the reason behind it.Looking forward to welcoming you back soon.Safe travels and all the best,CitizenM Amstel Amsterdam
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 3 Dec 2024
The staff are extremely friendly.
Comment from Hotel Management
3 Dec 2024 by Diana, Hotel Management
Dear citizen Yuchen,Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it. I want to thank you for giving a shout out to our team - these very kind words mean the world to us!Looking forward to welcoming you back soon.Safe travels and all the best,citizenM Amstel Amsterdam team
by A verified traveler
Posted 3 Dec 2024
Great spot in Amsterdam
Comment from Hotel Management
3 Dec 2024 by Diana, Hotel Management
Dear citizen Matthew,Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it. These very kind words mean the world to us and we were very happy to accommodate you in this new world! Looking forward to welcoming you back soon.Safe travels and all the best,citizenM Amstel Amsterdam team
by A verified traveler
Posted 25 Nov 2024
Loved this place. Great staff, very friendly and the rooms are very nice.
Comment from Hotel Management
25 Nov 2024 by Jenna, Hotel Management
Wow! Thanks citizen Corey for the great review! We loved hosting you too, and hope to have the chance to do so again sometime soon!Wishing you safe onward travels, Jenna and the team at citizenM Amstel Amsterdam
by A verified traveler
Posted 24 Nov 2024
Close to tram and metra.
Bakery next door is of next level- one of Amsterdam’s best.
Facility is chic and modern.
Major attractions are walkable as well.
Comment from Hotel Management
25 Nov 2024 by Jenna, Hotel Management
Dear citizen Haydee,Thank you very much for taking the time to share your great feedback! We are very happy to read that you enjoyed your stay with us and the location of our hotel. While we hope to welcome you back to one of our hotels around the world sometime soon, we wish you safe onward travels. Kind regards, Jenna and the team at citizenM Amstel Amsterdam
