Ratings based on 198 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Fantastic hotel, great room, very comfortable and convenient.
Comment from Hotel Management
11 Nov 2024 by Team Citadines Canal Amsterdam, Hotel Management
Dear Justin,Thank you for your kind words! We're thrilled to hear that you had an enjoyable stay. It’s always a pleasure to receive such positive feedback. We look forward to welcoming you back soon.Warm regards, Team Citadines Canal Amsterdam
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Irene - Assistant Residence Manager, Hotel Management
Hello Steven,Thank you for rating us 5 out of 5!We hope to welcome you again soon.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Team Citadines Canal Amsterdam, Hotel Management
Hello Amy, Thank you for rating us 5 out of 5!We hope to welcome you again soon.
by A verified traveler
Posted 25 Oct 2024
Excellent staff skills checking within minutes. Very helpful with direction.
Comment from Hotel Management
25 Oct 2024 by Front Office, Hotel Management
Hello Kashif, Thank you for sharing your review with us. We're glad to hear you enjoyed your stay and hope to welcome you again soon.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Irene - Assistant Residence Manager, Hotel Management
Dear Bruce, Thank you for rating us 5 out of 5.Hopefully we can welcome you again soon.
by A verified traveler
Posted 20 Oct 2024
Excellent accommodations and would definitely stay here again. It was cozy and I felt at home. Staff was supper friendly and liked the fact I could do Landry and workout almost at the same time:)). Thanks for a lovely stay!
~KW
Comment from Hotel Management
20 Oct 2024 by Front Office, Hotel Management
Dear Kent, Thank you for sharing your kind words.It's a pleasure to hear you enjoyed your stay and hopefully we can welcome you again.
by A verified traveler
Posted 15 Oct 2024
We loved our stay at Citadines!
The 24hr reception staff made our stay a wonderful one. The coffee machine with free coffee was exceptional! The supermarket was located just a few minutes walk around the corner and we found the area to be very safe and convenient. Walking from here was easy and a fantastic way to experience the city. Our room was beautiful, comfortable and simplistic. Reception staff were happy to assist with anything we needed. Highly recommend this hotel. We loved it!
Comment from Hotel Management
16 Oct 2024 by Irene - Assistant Residence Manager, Hotel Management
Dear Amy,Thank you for sharing your kind words.We hope you will choose us again for your next stay in Amsterdam.
by A verified traveler
Posted 15 Oct 2024
Eco and dog friendly. Very convenient, easy and accessible. Functional and well kept. Good value for money
Comment from Hotel Management
16 Oct 2024 by Irene - Assistant Residence Manager, Hotel Management
Hello Harry,Thank you for sharing your feedback.We hope to be able to welcome you again in the near future.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Elise, Hotel Management
Dear Gabrielle,Thank you for your review. We are glad to hear that you enjoyed your recent stay with us. We look forward to welcoming you again. Kind regards, Elise Front OfficeCitadines Canal Amsterdam
by A verified traveler
Posted 11 Oct 2024
We loved the location and the staff were wonderful. Our only problem was the windows do not open in the bedroom which made for a stuffy, hot environment. The heating control panel did not seem to work properly and the room was constantly too hot. We were traveling with 4 other couples who all said the same for their rooms also.
Comment from Hotel Management
11 Oct 2024 by Elise , Hotel Management
Dear Michele, Thank you for your review. We are glad to hear that you loved the location and found our staff wonderful! Sorry to about the inconvenience that the heating was not working correctly. We understand how important a comfortable temperature is for a pleasant stay. We'll investigate this right away to ensure the heating controls are working properly. We appreciate you bringing this to our attention, and we hope to welcome you back in the future!Kind regards, Elise Front OfficeCitadines Canal Amsterdam
