Ratings based on 576 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Beautifully renovated property in quiet location. Friendly staff and best buffet breakfast we have ever had, so much choice! Would definitely stay here again.
by A verified traveler
Posted 20 Nov 2024
Beautiful hotel. We had a King suite which was spacious, warm and comfortable. My only negative comment would be the undersheet didn’t quite fit the bed which resulted in it moving during the night.
Coffee machine, kettle and fridge in room too.
Breakfast buffet was varied and delicious.
Downside is the hotel is further from old town than anticipated but reception team gave us clear directions for trams etc. it is easily walkable for the museum district. Convenient for Uber journeys for AFAS live shows too.
No hotel bar for evening drinks which is unfortunate.
All in all would highly recommend this hotel if you’d like a quieter stay.
by A verified traveler
Posted 16 Oct 2024
The hotel itself was very nice however, but once leaving the hotel street, the area was very dirty and under construction so very difficult to walk. It was far from the areas in Amsterdam that we wanted to visit. On the positive, it was close to The French Café West which was a lovely bistro type restaurant.
Comment from Hotel Management
16 Oct 2024 by Dirk Meppelink, Hotel Management
Thank you for sharing your feedback! It's great to hear that you enjoyed the hotel and found The French Café Plan West to be a lovely spot. However, we understand your concerns about the surrounding area and construction making it difficult to walk. We'll definitely take your comments into consideration for future improvements and recommendations. We hope your next visit to Amsterdam will be more convenient and enjoyable!
by A verified traveler
Posted 14 Oct 2024
This hotel was ideal for a couple of nights however the transport system is under Renovation near this hotel so further to walk to get a tram.
Only problem we had here is we were on the top floor , no lift and no help with suitcases , the room also smelt of severage, terrible smell when walking back in after the maid had been and not closed the toilet lid. Definitely needs something doing regarding this.
Comment from Hotel Management
16 Oct 2024 by Dirk Meppelink, Hotel Management
Dear Christine,Thank you for your honest feedback. We're glad to hear that the hotel worked well for your short stay, but we sincerely apologize for the inconveniences you experienced. The transport system renovations near the hotel are unfortunately beyond our control, but we understand how this impacted your stay. We're very sorry to hear about the lack of assistance with your luggage and the unpleasant odor in the room. This is certainly not the standard we aim to provide, and we will address these issues with our housekeeping team immediately. We appreciate your comments and will work to improve these areas. Thank you again for bringing this to our attention.
by A verified traveler
Posted 8 Oct 2024
Great breakfast
Comment from Hotel Management
8 Oct 2024 by Dirk Meppelink, Hotel Management
Thank you for your feedback! We're so glad to hear that you enjoyed the breakfast. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 3 Oct 2024
Fantastic place. Breakfast was something we looked forward to, amazing spread.
Staffs during check-in and check-out were extremely helpful. Only downside might be the lift goes to level 3 and we stayed level 4, so luggages had to be managed up a flight of stairs which during check-in, we had help from the staff.
Location had a few constructions, but an easy walk to most places.
Overall, we loved our stay!
Thank you to the staffs we crossed paths with during our stay. :)
Comment from Hotel Management
6 Oct 2024 by Dirk Meppelink, Hotel Management
It sounds like you had an overall fantastic stay! The breakfast spread clearly made a great impression, and it's nice to hear that the staff were so helpful and welcoming during both check-in and check-out. Though the lift not going to the top floor might have been a minor inconvenience, it seems the staff went above and beyond to assist, which is always a plus. Despite some nearby construction, it’s great that the location was still convenient. Your appreciation for the staff really shines through—sounds like a memorable and enjoyable experience! :)
by A verified traveler
Posted 24 Sep 2024
514 was the most beautiful room with a very private balcony. One of the largest rooms I have seen in Europe let alone Amsterdam. The closest tram stop was closed for construction but a short walk made the easily accessible. Breakfast is above the standard of a hotel buffet. The staff was incredibly helpful. I was in historic part of hotel with no elevator but was an easy one floor walk. A little walking noise from above but to be expected with historic building. Not too distracting. Hardly heard them.
Comment from Hotel Management
28 Sep 2024 by Dirk Meppelink, Hotel Management
Dear Ellen,It sounds like you had a fantastic stay! Room 514 seems like a real gem, especially with its spacious layout and private balcony — a rare find in Europe, especially in Amsterdam. Despite the minor inconvenience of the nearby tram stop being closed for construction, it’s great that the location was still easily accessible for you. The breakfast being above standard for a hotel buffet is always a bonus, and it's lovely to hear the staff was so helpful. Staying in the historic part of the hotel without an elevator can be a slight challenge, but it sounds like it wasn't an issue for you. A bit of walking noise from above is probably expected in such an old building, but it seems like it didn't detract from your experience. Overall, sounds like a memorable stay!
by A verified traveler
Posted 23 Sep 2024
There were some scheduling issues but the staff was incredible and proactive in getting our visited sorted. They even gave us some complimentary upgrades and a driver from the airport to ensure our stay would still be as we expected! Staff was impeccable!!!
Comment from Hotel Management
28 Sep 2024 by Dirk Meppelink, Hotel Management
Dear Brittany,It sounds like the staff went above and beyond to turn around the scheduling issues you faced! It's amazing that they were so proactive in ensuring your stay met expectations, even providing complimentary upgrades and a driver from the airport. That level of care and attention to detail speaks volumes about their commitment to guest satisfaction. The impeccable service you received clearly made a big difference and turned what could have been a stressful situation into a positive experience. Truly top-notch hospitality!
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Dirk Meppelink, Hotel Management
Dear Cheryl,Thank you for your great review.We really appreciate your time and feedback.Kind regards,
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Dirk Meppelink, Hotel Management
Dear Shafique,Thank you for taking time to place a review.We are happy to receive your feedback.Kind regards
