6/10 Okay
Emily
Traveled with family
Jan 6, 2025
Liked: Amenities, property conditions & facilities
Excellent location: outside the more intensely 'touristy' areas but still a short walk to lots of museums, shops, and dining options. The women at the front desk were friendly and helpful and allowed both myself and my travelling companions to check in a bit early (since we arrived on early flights.) One of them even brought my companions' keys over so they wouldn't have to go back to the hotel to pick them up (note that the hotel, where check-in takes place, and the suites are about a 10-15 minute walk away from each other, but they provide a taxi after check-in, so you don't have to haul your baggage any further!) Beds were very comfortable and the kitchens were very well equipped so we didn't have to eat out every meal.
However, I was very disappointed with housekeeping services. We understood that housekeeping is not done everyday for the suites, but we stayed for nine days and housekeeping only came once, and only after we asked for it. They didn't do any cleaning or vacuuming, didn't change the beds (which was requested), didn't remove dirty towels/leave fresh ones (in fact, I found the last stay's dirty towels in my room), and it's clear that some things (the bathtub, cupboard doors, etc.) don't really get cleaned at all (or at least not very often). For the cost, I definitely expected a higher standard of housekeeping.
Emily
Stayed 10 nights in Dec 2024