Ratings based on 10 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
bed uncomfortable and dirty
Posted 12 Mar 2024 on HotelsI left the hotel the same day because the bed was so uncomfortable and sheets were not washed.
by A verified traveler
Posted 4 Jan 2022 on Hotels
Totally ruined my trip due to conjusted room. Even I had to face lot of difficulties
Comment from Hotel Management
4 Jan 2022 by Priya Rana, Hotel Management
Dear Guest, Greetings from Hotel Amritsar Grand! we are thankful to you for giving your valuable time to share the review. It is very disheartening to note that you faced such a problem while your stay with us. please accept our sincere apology for that same. Further to your concern , we will definitely take a personal check and make you sure this will not be repeated to any of our guest. It is our endeavor to provide our guest with the highest levels of comfort and quality service to ensure a memorable experience .Thank you once again for your recognition and we look forward to your continued visits. Warm Regards, Priya Rana General Manager
by A verified traveler
RESERVATION DENIAL- POOR COORIDNATION
Posted 8 Nov 2021 on HotelsWe were Denied Check-in. I was with my family and children and we were made to first wait for a couple of hours and then told that Hotels.com didn't provide them with the reservation confirmation.
This is highly unprofessional. When i tried calling Hotels.com toll free, the website said 9am- 8pm was working hours but IVR stated no one is available. Due to this denial i had to make a last minute reservation with a much higher price as there were no rooms available in the entire city.
I have left a complaint and that as well has not been addressed. I have requested a refund and a difference amount compensation from Hotels.com. Till now i have not heard back from Hotels.com. I belong to the same community from the Travel and the Aviation industry, it scares me that with the experiences like these, its a direct downgrade to such a reputed company such as Expedia Group.
Highly Dissatisfied and would never recommend this website to any friends/family members. S#98034002
by A verified traveler
Posted 10 Feb 2020 on Hotels
Great location. It was very pleasant and the employees were most accommodating
Comment from Hotel Management
20 Feb 2020 by Ritika Sharma Room Division Manager, Hotel Management
Greetings from Amritsar Grand...!! Let me thank you for sharing your experience and we are glad to know that you had a comfortable stay at Amritsar Grand Hotel. Looking forward to welcome you and your family member again Amritsar Grand Hotel.
by A verified traveler
Posted 30 Dec 2019 on Hotels
Comment from Hotel Management
1 Jan 2020 by Amritsar Grand, Hotel Management
Greetings from Amritsar Grand...!! Thank you so much for your feedback and to give other guest the opportunity that you have enjoyed Excellent Hospitality and we are glad you recent stay was comfortable at Amritsar Grand. Looking forward to welcome you and your family member again at Amritsar Grand whenever Travel Brings you back to Amritsar.
by A verified traveler
Posted 14 Dec 2019
Bathrooms are pretty small but overall the hotel and staff were good.
Comment from Hotel Management
15 Dec 2019 by Warm Regards Ritika Sharma Room Division Manager, Hotel Management
Greetings from Amritsar Grand...!! Thank you so much for your feedback and to give other guest the opportunity that you have enjoyed Excellent Hospitality and we are glad you recent stay was comfortable at Amritsar Grand. Looking forward to welcome you and your family member again at Amritsar Grand whenever Travel Brings you back to Amritsar.
by A verified traveler
Posted 3 Dec 2019 on Hotels
Comment from Hotel Management
4 Dec 2019 by Amritsar Grand, Hotel Management
Greetings from Amritsar Grand...!! Let me thank you for sharing your experience and we are glad to know that you had a comfortable stay at Amritsar Grand Hotel.Appreciation from our esteemed guests always encourages us to strive for more and definitely motivates us to do our best, always. It would be our honor and privilege to welcome you back as our special valued guest and would be more than eager and happy to serve you with absolute assurance of better experiences and fond memories.
by A verified traveler
Posted 15 Nov 2019 on Hotels
by A verified traveler
Posted 11 Nov 2019
Comment from Hotel Management
12 Nov 2019 by Amritsar Grand, Hotel Management
Thank you for sharing your excellent experience of your stay at Amritsar Grand Hotel. We will look forward to welcome you once again.
by A verified traveler
Take address
Posted 22 Oct 2019 on HotelsMake sure you take the address. There are several "Grand" hotels in this city. Taxi drivers will not know which one. This one is near the Partition Museum and RR station.
Comment from Hotel Management
22 Oct 2019 by Amritsar Grand Hotel, Hotel Management
Greetings from Amritsar Grand...!! Let me thank you for sharing your experience and we are glad to know that you had a very comfortable stay at Amritsar Grand Hotel. Looking forward to welcome you and your family member again Amritsar Grand Hotel.
