Ratings based on 852 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2024
Loved this place.
Comment from Hotel Management
11 Aug 2024 by Anna, Front Office Manager, Hotel Management
Dear Shari, Thank you so much for your kind words and for this excellent mark 5/5 ! We're thrilled to hear that you loved your experience with us. We look forward to welcoming you back soon for another great stay! Best regards,
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
11 Aug 2024 by Anna, Cheffe de réception, Hotel Management
Très cher Gregory, Merci beaucoup pour votre séjour au sein de notre maison et pour cette excellente note de 5/5 ! Nous sommes ravis de savoir que votre séjour a été à la hauteur de vos attentes. N'hésitez pas à nous faire part de vos impressions lors de votre prochaine visite. Au plaisir de vous accueillir à nouveau bientôt !
by A verified traveler
Posted 15 May 2024
Excellent time. Very convenient to get around. Slept comfortably. Highly recommended. Alot of things to do close by. Staff was excellent.
Comment from Hotel Management
19 May 2024 by Annick.J.General Manager, Hotel Management
Dear William,Thank you for your kind words! We're thrilled to hear that you had such a pleasant experience. It's great to know that you found it convenient to get around and enjoyed a comfortable night's sleep. We're also glad you appreciated our excellent team and the many nearby activities. We look forward to welcoming you back soon!Have a nice day,Sincerly yours
by A verified traveler
Posted 30 Apr 2024 on Hotels
Comment from Hotel Management
6 May 2024 by Annick.J.General Manager, Hotel Management
Très Cher Chris,Nous vous remercions sincèrement d'avoir pris le temps de noter notre maison. Votre 8/10 nous laisse à penser que vous n'avez pas été pleinement satisfait de votre expérience chez nous. Nous vous invitons à nous faire vos suggestions lors de votre retour pour pouvoir vous offrir une aventure mémorable.Dans cette attente, nous restons bien volontiers à votre disposition.Bien à vous
by A verified traveler
Posted 7 Apr 2024 on Hotels
Comment from Hotel Management
9 Apr 2024 by Anna, Cheffe de réception, Hotel Management
Très chère Christiane, Nous vous remercions chaleureusement pour votre visite au sein de notre maison et pour cette belle note 10/10, signe de votre pleine satisfaction. Nous espérons vous revoir bientôt parmi nous. Dans cette attente nous restons bien volontiers à votre disposition Cordialement,
by A verified traveler
Posted 6 Oct 2023
Hotel was Oky
Around area not that much to offer
Comment from Hotel Management
9 Oct 2023 by Annick.J.General Manager, Hotel Management
Très Chère Susan,Nous vous remercions sincèrement pour votre post qui j'en suis certaine réjouira mon équipe. Nous sommes heureux de constater votre satisfaction concernant notre maison et attendons votre retour avec beaucoup d'impatience pour partager ensemble de nouvelles aventures.A tout bientôtBien à vous
by A verified traveler
Professional Hotel - Great Stay
Posted 12 Jun 2023 on HotelsIt appeared to be a very professionally run hotel, the staff were friendly, helpful and polite and willing to help with anything we asked of them.
We had a fabulous sleep and the shower and toilet facilities were excellent.
TV - please get a one or two English speaking channels 😬
The location has plenty of eating places and good if you have a vehicle. It's a little bit out of town
Comment from Hotel Management
13 Jun 2023 by Antoine, First Receptionnist, Hotel Management
Dear Alan, thank you very much for sharing your experience on the web. We are very pleased to read that you enjoyed your stay with us. You mentioned that you particularly liked the professionalism of our staff, the location of our hotel and the facilities in your bathroom. Our team is sincerely grateful to you for this.However, we are sorry to read your disappointment regarding the English channels. We will take your comment into consideration.Dear Alan, thank you again for your feedback and rating. We hope to have the chance to welcome you back as one of our guests very soon.Yours sincerely
by A verified traveler
Posted 3 Mar 2023
Very convenient location to zoo, spas and restaurants. The zoo is amazing. Went to the annual Luminescence light show. Superior breakfast served here with flexible hours.
Comment from Hotel Management
7 Mar 2023 by Antoine, First receptionist, Hotel Management
Dear Janet, thank you for sharing your experience on the web. We are glad to read that you enjoyed your stay with us, especially the proximity of the hotel to the zoo and the breakfast service. We are honoured that we were able to meet your expectations. The entire Golden Team thanks you for your visit and we hope to see you soon for new adventures!Best regards,
by A verified traveler
Posted 27 Nov 2022
There was one event/issue that occurred which had a big impact on my rating of this hotel. While running a bath in the tub, somehow the tub had an issue which made water leak down to the floor underneath. The staff knocked on the door and then entered the room. We asked them many times to let us get dressed and they started to open the bathroom door!! It was veeeeerrrryyyy uncomfortable. There was a quick apology after the man plunged the tub and left, but other than that, we were not compensated for that experience. The positives, there was a variety of breakfast options and several restaurants to walk to around the hotel. They let us check in early without charge and booked a taxi for us. It was in walking distance from the Galaxie venue which we were there for.
Comment from Hotel Management
28 Nov 2022 by Annick.J.General Manager, Hotel Management
Dearest Kristen,We take note of your comments posted on the web today with great interest. We are grateful to you for this return which will allow us to move forward in the quest for the full satisfaction of our guests. If you allow me, I will try to answer you as accurately as possible. We look forward to your great satisfaction with our breakfast, the strong point of our house. You mention an incident that happened in your room. Indeed, you occupied room 305, the bathtub in your bathroom unfortunately overflowed causing enormous water damage in the room below, which is why we insisted that you open the door for us. We are sincerely sorry, rest assured.We offer you our most sincere apologies.Dearest Kristen, we hope to have you back soon.Best regards
by A verified traveler
Posted 27 Aug 2022
Staff was very nice, clean room and comfortable beds.
Great value
Comment from Hotel Management
28 Aug 2022 by Anna, Première de réception, Hotel Management
Dear Susanne, We are thankful to you for your feedback about your stay in our hotel and for this beautiful mark, which proves your entire satisfaction. We are happy to know that you have appreaciated our Team, the cleanliness of your room and the bed comfort. We wish you to spend a nice end of summer and hope to see you again very soon among our guests. We remain at your disposal. Best regards, Anna, Front office Manager Assistant.
