Ratings based on 15 Verified Reviews

3.7 out of 5
67% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by Kevin

Posted 23 Feb 2017 on Hotels
I thought i had beepaymn charged for this room online and was surprised to be asked for payment when i was getting the taxi for the airport. I paid the for the room believing that i had paid twice. Never was i allowed to checkin to a hotel before resolving payment .
5 out of 5
Recommended
for Everyone
by A verified traveler from Bathurst NB

Perfect location, home away from home

Posted 15 Sep 2016
Pros: The staff, Omar, Yazeed and our driver Youssef were the best! The friendliest people, always giving you information and making you feel at home.
Location: Close to Mount Nebo, Ma'in Springs, Dead Sea, local churches, just to mention a few.
The helpfulness of Omar and staff out weight any problems Jordon's tourist industry is having. Perfect location. The country is as fascinating as the people.
Comment from Hotel Management
16 Sep 2016 by Omar Farah General Manager, Hotel Management
Dear Mrs Wendy, Greetings from Saint John Hotel & Restaurant-Madaba. It was our pleasure having you stay at our hotel. We are glad that we met your expectations. We always listen to feedback and appreciate it. Regards, Omar Farah General Manager
4 out of 5
by Steven from Dubai

Outstanding friendly

Posted 13 Jan 2016 on Hotels
A very well located and friendly 3 stars hotel and good value for the money. Staff and management are helpful and eager to share practical information. Rooms are not huge but comfortable. Breakfast is simple but fresh. We were allowed to stay in our room until the night at no extra charge and the manager organized a taxi to the airport for a very reasonable price (JD 15, between JD12 and 15 it is what you get bargaining on the street). This hotel lies close to everything important in Madaba and was for us the best option to spend our last night in Jordan without going back to Amman. Recommendable.
Comment from Hotel Management
12 Aug 2016 by General Manager, Hotel Management
Dear Steven, Thank you for choosing Saint John Hotel during your stay in Madaba and for the nice comment. looking forward to serving you again at your second home. Sincerely, The owner
3 out of 5
by Ronda

Make sure no loud parties

Posted 8 Nov 2015 on Hotels
The room was modern, clean and the bed was very comfortable. The blackout curtains were a plus and The staff was very friendly. Now the cons... Our room was next to the smoking balcony so the smoke flowed into our room when the door opened. Also, there was a very, very, very Loud party that took place on the top floor that echoed through the whole neighborhood much less our room. The loud music was more than any guest should have to deal with especially after a long day of touring. Our room was facing the narrow street so the music echoed which made the situation worse. I asked to switch to an an interior room but the hotel was fully booked so we had to just listen and hope to get some rest befor our next day of touring.
Comment from Hotel Management
12 Aug 2016 by General Manager, Hotel Management
Dear Ronda, Thank you for choosing saint John Hotel & Restaurant during your stay in Madaba and for sparing the time to write a comment. Kindly accept my sincere apologies for the inconvenience caused during your stay especially the one caused by the party. Please note that we've stopped all the vociferous parties, except for the New Year of course. Regarding the smoking complain, kindly note that, as you might have seen, it is forbidden to smoke inside Saint John Hotel. This is way we have dedicated a special place for smokers which is a common balcony in each floor away from the guests' rooms. Once again, thank you for your stay at our place and looking forward to make it for you during your next visit to Madaba. Till then, best rgds. Owner
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast , Australia

Hotel very handy to Israel border

Posted 17 Oct 2015
Pros: It's location suited our purposes even though the surrounding area in Madaba was not kept very clean.
Cons: Passageways could have been cleaner but the rooms were fine.
My wife and I recently had 2 visits to this hotel before and after our trip to Israel. If you want a location out of Amman this hotel in Madaba is a good choice. It is not far from the airport and is also close to the Hussein Bridge for crossing in to Israel. The taxi drivers that the Hotel arranged for us were very good - cheaper going to the airport than using an airport taxi from the airport to the Hotel. This is a relatively small hotel which is family owned. Omar and his staff are all very professional and are available 24 hours.
Comment from Hotel Management
28 Nov 2015 by Omar Farah, Hotel Management
Dear Mr.Fred, Greetings from Saint John Hotel & Restaurant-Madaba. It was our pleasure having you stay at our hotel. We are glad that we met your expectations. We always listen to feedback and appreciate it. Regards, Omar Farah General Manager
4 out of 5
by Lucian N from Constanta, Romania

Madaba trip

Posted 9 Jun 2015 on Hotels
It was nice stay. Staff was very friendly and helpful. Food is fine and the restaurant has panoramic view. It is close to down town. It will be good if they can provide invoice in clear format.
Comment from Hotel Management
6 Jul 2015 by NAZIR, Hotel Management
Dear Valued Guest , Greetings from Saint John Hotel. I would like to thank you for taking the time to review our Hotel. Thank you again and we look forward to welcoming you back soon. Regard's Omar Farah General Manager
4 out of 5
by louis from New York City

St John's is a gem

Posted 16 May 2015 on Hotels
Great location near all the churches and mosaics. Also great neighborhood for shopping. Fantastic terrace with views of the mosque and the steeple of St.John and a full bar. Room had a small balcony overlooking the street. The bed had a memory foam mattress that was VERY comfortable. The staff was extremely friendly and helpful.
Comment from Hotel Management
6 Jul 2015 by NAZIR, Hotel Management
Dear Valued Guest , Greetings from Saint John Hotel . Thank you for taking the time to review our Hotel. We look forward to welcoming you back soon. Regard's Omar Farah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah, KSA

Great Location

Posted 4 Jan 2015
Pros: It is brand new and eco-friendly.
Cons: Breakfast
Nice hotel and great launching point for lots of different sites. Dead Sea, Mt. Nebo, etc... Super friendly staff, decent food, although breakfast was a bit sparse.
Comment from Hotel Management
6 Jul 2015 by Omar Farah, Hotel Management
Dear Valued Guest , Greetings from Saint John Hotel. I would like to thank you for taking the time to review our Hotel. Thank you again and we look forward to welcoming you back soon. Regard's Omar Farah General Manager
5 out of 5
by wayne from New Mexico

my trip to Jordan

Posted 18 Nov 2014 on Hotels
Management was very assisting in my visit there , All aspects of the hotel were up to par and the food from the sky top restaurant was superb as well as the view of the surrounding city of Madaba . The pricing of the food and room was reasonable as well. I recommend this hotel to all travelers going to Amman Jordan.
Comment from Hotel Management
24 Jan 2015 by NAZIR, Hotel Management
Dear Mr. Wayne Greetings from the family of Saint John Hotel. on behalf of the owners,staff,and management allow me to extend our deepest gratetude for the review,which gives us even bigger responsibility to always go the extra mile in improving and upgrading our services and spare no effort to guarantee our guests a memorable and enjoyable stay. looking forward to welcoming you at your second home. best regards Nazir Masarweh General Manager
1 out of 5
by A verified traveler

horrible hotel

Posted 12 Oct 2014
Pros: no thing at all
Cons: every thing
Location: no thing, this is the biggest mistake i have every done
This is the worst hotel i have ever seen, totally not comfortable, the pictures on the website are totally different, i booked 2 nights but i stayed only one night i couldn't stay the second night, the hotel is located in no where, the breakfast is horrible, they tried to charge me full payment instead of one night+ penalty. the only thing good is the new receptionist guy i don't remember his name.
Comment from Hotel Management
by Owner, Hotel Management
Dear Anonymous, Thank you for choosing Saint John Hotel during your stay in Madaba and for sparing the time to write a review some of which came as a shocking surprise to me. Pls note that our Hotel is located at the top heart of the city and can be seen even from QAIA. We're the only hotel in the city which uses only eco-friendly equipment from the world top rated companies which are listed in our website and FB page. Once again, thank you for your comments and looking forward to serving you again at your second home. Sincerely, The Owner.
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