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Fairmont Amman

5.0 star property
Luxury hotel with 7 restaurants and a full-service spa

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Fairmont Amman

7 restaurants, breakfast, lunch served; local and international cuisine
2 bars/lounges, poolside bar
Exterior
Premium bedding, down comforters, minibar, in-room safe
7 restaurants, breakfast, lunch served; local and international cuisine
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

9.6 out of 10
Guests loved the amenities.
  • Restaurant
  • Bar
    Bar
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Spa
    Spa
  • Parking included
    Parking included
The price is P11,528
P13,072 total
includes taxes & fees
Oct 13 - Oct 14

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Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Fairmont Gold, Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Fairmont Gold, Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom

Premium bedding, down comforters, minibar, in-room safe

Room, 1 Bedroom

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont Gold, Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds, Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont Gold, Room, 2 Queen Beds, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Smoking

View from room

Fairmont, Room, 2 Queen Beds, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont, Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Executive Suite, 1 Double Bed, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 119 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, Smoking

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 119 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Presidential Suite (Signature)

Living area

Presidential Suite (Signature)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 139 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Fairmont, Penthouse, 1 Double Bed

Premium bedding, down comforters, minibar, in-room safe

Fairmont, Penthouse, 1 Double Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 317 sq m
  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Fairmont, Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Fairmont, Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont, Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont Gold, Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe 2 Queens Smoking

Premium bedding, down comforters, minibar, in-room safe

Deluxe 2 Queens Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Royal Suite (Amman)

Living area

Royal Suite (Amman)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 164 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 87 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Smoking

Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 87 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Non Smoking

Living area

Apartment, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 97 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont, Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont, Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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The price is P16,664
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About the neighborhood

Map
6 Beirut St - Fifth Circle, Amman, 11183

What's nearby

  • The Galleria Mall - 2 min drive
  • Embassy of the United States - 3 min drive
  • Abdoun Bridge - 3 min drive
  • Al Abdali Mall - 4 min drive
  • Amman Roman Theater - 6 min drive

Getting around

  • Queen Alia Intl. Airport (AMM) - 42 min drive

Restaurants

  • ‪The Coffee Bean & Tea Leaf - ‬11 min walk
  • ‪Roberto’s - ‬3 min walk
  • ‪Zenith - ‬5 min walk
  • ‪Espresso Lab - ‬4 min walk
  • ‪Nur - ‬1 min walk

About this property

Fairmont Amman

Luxury eco-certified hotel near Abdoun Bridge
Located close to Salah El-Din Park and The Prime Ministry, Fairmont Amman provides a poolside bar, concerts and live shows, and a terrace. Treat yourself to a deep-tissue massage, a facial, or a body scrub at Fairmont Spa, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and local and international cuisine. Fitness classes and Pilates classes are offered at the health club; Fairmont Amman also has designer stores on site, 2 coffee shops/cafes, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and a library.
You'll also find perks like:
  • A seasonal outdoor pool and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free valet parking
  • Limo/town car service, buffet breakfast (surcharge), and an electric car charging station
  • Express check-out, supervised childcare (surcharge), and a gift shop
  • Guest reviews give top marks for the helpful staff
Room features
All 316 individually decorated rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • LED TVs with premium channels
  • Free infant beds, electric kettles, and heating

Languages

Arabic, English, Filipino, Greek, Indonesian, Thai, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: JOD 20 for adults and JOD 10 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 7 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Caprice Groovy Room
  • Nasim
  • Nur Lebanese
  • Salt
  • Tsuki Asian

Things to do

  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free crib
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 43,056 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 16 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • In-room dining only
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Fairmont Gold Lounge (Depending on Member Status & Reservation)]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JOD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 15 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JOD 35.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: JOD 100.00

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JOD 20 for adults and JOD 10 for children
  • Airport shuttle fee: JOD 100 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: JOD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: JOD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The seasonal pool will be open from April to October
Pool access available from 8:00 AM to 7 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply

Property is also known as

Fairmont Amman Hotel
Fairmont Amman Hotel
Fairmont Amman Amman
Fairmont Amman Hotel Amman

Frequently asked questions

Does Fairmont Amman have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 8:00 AM–7 PM.

How much does it cost to stay at Fairmont Amman?

As of Sep 27, 2024, prices found for a 1-night stay for 2 adults at Fairmont Amman on Oct 13, 2024 start from P 11,527.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Amman pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 15 lbs per pet. There's a fee of JOD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Fairmont Amman?

Valet parking is free at this property.

What time is check-in at Fairmont Amman?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Amman?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Fairmont Amman provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JOD 100 per vehicle applies.

Where is Fairmont Amman located?

This family-friendly Amman hotel is located in the business district, within 1 mi (2 km) of Salah El-Din Park, The Prime Ministry, and Abdoun Bridge. Embassy of the United States and Al Khaldi Medical Center are also within 2 mi (3 km).

Fairmont Amman Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 234 out of 290 reviews" "
Rating 8 - Good. 37 out of 290 reviews" "
Rating 6 - Okay. 10 out of 290 reviews" "
Rating 4 - Poor. 4 out of 290 reviews" "
Rating 2 - Terrible. 5 out of 290 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Rafiq

Liked: Cleanliness
Stayed 11 nights in Sep 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful
Stayed 1 night in Sep 2024

10/10 Excellent

Kamal

Stayed 1 night in Aug 2024

10/10 Excellent

Halit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff Good dinning options Clean hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Ala, Frisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

ahmad

Stayed 1 night in Aug 2024

10/10 Excellent

Laith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and excellent
Stayed 1 night in Jul 2024

10/10 Excellent

abdallah, santa clara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great
Stayed 3 nights in May 2024

10/10 Excellent

abdallah, santa clara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great
Stayed 1 night in May 2024

10/10 Excellent

Anica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Haissam, Beirut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 3 nights in Feb 2024

10/10 Excellent

Haissam, Beirut

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service from all levels of staff. Because this was our second stay, they sent us a bowl of fruit and a Thankyou card. The rooftop bar and restaurant was lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

TAHA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Nudrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jeries

Stayed 8 nights in Dec 2023

8/10 Good

Dharma

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in process was very bad. Slow, unfriendly. Room was great and location also v good. Check out was also very good. Pity about the check in.
Stayed 1 night in Dec 2023

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but my least favourite hotel on trip
It’s a wonderfully presented hotel but in a really boring part of town, also not very walkable in the immediate vicinity, which I usually like to do to explore. In hindsight it’s probably a business trip type hotel. I was also disappointed in service one of the days I stayed, a lady loudly disclosed my room number in the breakfast hall (which I didn’t appreciate for my privacy) and made a fuss while I was in the middle of eating saying breakfast wasn’t included, which it actually was. Even if it wasn’t included it was a silly thing to make a fuss over as if I was going to run away and not pay or couldn’t afford it, which is a rude assumption when I would have happily paid when settling my bill on checkout if it wasn’t included, which it was. Aside from this the staff were generally nice but the breakfast incident left a bad impression and seemed unprofessional. Especially when comparing to some other amazing hotels I’ve stayed in on this trip, this stay fell short of my expectations of Fairmont hotels I’ve enjoyed in other cities.
Stayed 2 nights in Dec 2023

10/10 Excellent

NASER, Richardson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and very clean and friendly staff
Stayed 1 night in Dec 2023

4/10 Poor

Hiba

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
I booked a Fairmont expecting to get the fairmont experience, unfortunately that was not the case and I am surprised! I got a room with hair in the bathroom, no tissues, missing amenities and torn bath towels and torn sheets! I made a booking with the salon only to be informed it wasn’t confirmed! Similar situation with the Spa! Staff were not so friendly and barely managed to smile! Booked dinner for a special occasion, nothing was mentioned or celebrated as requested! Very surprised and very disappointed with the whole experience! Oh, not to forget, every night my room key would not work and I would have to go again to reception to get it reactivated! Seriously disappointed!
Stayed 4 nights in Dec 2023

10/10 Excellent

mohamad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good facilities
Stayed 3 nights in Dec 2023

8/10 Good

Islam

Traveled with partner
Liked: Cleanliness, staff & service
Lovely building Lovely breakfast Toiletries lacking given prices and star rating Not located near anything by foot
Stayed 2 nights in Nov 2023

10/10 Excellent

Elie

Liked: Amenities
Very nice hotel, clean, service is great from the team. Welcoming always and great cuisines and food
Stayed 1 night in Nov 2023

10/10 Excellent

Talal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Nov 2023

6/10 Okay

Ane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with lots of luxurious amenities and dining choices in the hotel. The area seems not to have many other dining options except you went to a restaurant from another hotel. We had a terrible nights sleep on the first night due to broken air conditioning. We mentioned it a few times but although it was finally fixed around 6am in the morning, there was no attempt to compensate us for spending so much for a nights while getting no sleep. We thought that was weird as hotels have compensated for less and in this case, we were up all night. They forgot our breakfast order on the morning of our departure - but the chef did make hasty attempts to remedy this which we appreciate. It was not the best of our stays in Jordan even though it was the most expensive and we thought we would use this as a treat for us as a couple, it sadly went sideways for us.